Customer Service Manager

Resume Document Transcript

Julie Armi, CAP-OM Mountain View, CA *******@*******.*** LinkedIn Profile: http://www.linkedin.com/in/julieiarmiHighlights of Attributes Thrives on Challenge Stays Focused Until Project is Finished Varied Business Background Proactive - Takes Initiative Ability to Quickly Discern and Creatively Solve Issues Thinks on Feet - Enterprising Fluid in a Fast-Paced Environment Takes Ownership - Dependable Exceptional Judgment and Discretion Excellent Follow Through Makes Sound Decisions with Minimal Direction Sense of Calm Under Pressure Highly Organized, Multitasking and Detailed Inspired Confidence in Others Can Do Attitude Researching Abilities Loves to Continue Learning 24 Hour MentalityTechnical Skills MS Word 2007/2010 MS One Note 2010 Genealogy software MS Excel 2007/2010 Type: 65 wpm Auto CAD - student version MS Outlook 2007/2010 QuickBooks / Quicken Practice Management Software MS PowerPoint 2007/10 Windows 7 knowledge Andriod MS Publisher 2007/2010 Photoshop ElementsProfessional Experience Wachhorst, Leigh & Meinster Palo Alto, CA May 2011 May 2012 Office Manager / Coordinator Designed and constructed new registration, health history and insurance forms for general and web site usage. Supervise accounts receivable, insurance claim processing, collections, initiate process improvements and policy procedures. Supported personnel director with human resource responsibilities, recruitment, interviewed, hired and document disciplinary actions. Assisted and maintained all aspects of OSHA & HIPPA standards. Managed and maintained hygiene schedules and changes. Expedite production schedule levels and staffing requirements. Maintained highest level of customer service standards. Cross trained office staff to maximize customer experience and reduce expenses. Installed new communication system to eliminate existing problems and give added customization. Annual cost savings of $1,548 per year. Liaise between doctors, staff and customers. Maintained schedule for a patient base of 10,000. Updated contact schedule and managed contact communication system for entire patient base. Collected and analyzed data for reporting purposes. Private Client Sunnyvale, CA August 2010 March 2011 Therapeutic Instructional Assistant (Part Time) Assistant to family, expert multidisciplinary team and a high functioning autistic spectrum disorder individual. Daily electronic reporting of observance, contradictory information and high concern issues. Supported and provide therapeutic interventions in 1:1 setting with instruction. Provided additional specialized training in various areas upon request. Supported speech therapy, behavioral therapy, special educational instructions and assist in home care. Provided transportation services to all daily activities, school and therapy appointments. Dentistry for Life Mtn. View, CA January 1999 December 2010 Office Manager/Administration/Reception Coordinated patient treatment, financial arrangements and answered treatment questions. Researched, collected data, analyzed, evaluated and implemented management software and office equipment Julie Armi, CAP-OM Mountain View, CA *******@*******.*** LinkedIn Profile: http://www.linkedin.com/in/julieiarmi with a budget of $10,000. Became on-site authority of systems operations & software training. Wrote procedure manuals, procedures and education brochures. Adept at developing and maintaining detailed administrative procedural processes that reduced redundancy and expense, while improving accuracy and efficiency, to achieve organizational objectives. Integrated HIPPA compliance. Interviewed, hired and trained office staff. Established and managed accounts receivables reducing receivables by 43%. Reduced insurance clearing house expense by 39%. Increased insurance payment time from between 45 to 90 days payment to a current average