Customer Service Human Resources

Judy Carr

Email: *********@********.***

Address: **** ********** **** *

City: Jacksonville

State: FL

Zip: 32211

Country: USA

Phone: 904-***-****

Skill Level: Experienced

Salary Range: $20,000

Primary Skills/Experience:

customer service

Educational Background:

Certification, ticket agent

Virgin Island Travel Institute, 04/1992 - 06/1992

St.Croix United States Virgin Island, usvi

Not Selected,, Not Selected

Job History / Details:

SUMMARY

Dependable and hard working Professional with extensive background in Customer Service in a Call Center Environment.

Strong communication, leadership, and problem solving skills.

Able to work with minimal supervision and as a cooperative team member.

Concierge Services.

SKILLS SUMMARY

Customer Service:

Strong focus on answering incoming calls from credit card holders about account balances, annual percentage rates, balance transfers, late fees, and higher credit limits, answer inquiries and questions, handle complaints, troubleshoot problems and provide information in a call center environment .

Identify cross sell opportunities to cross sell other credit card products and services.

Able to ascertain customer needs through research and communication and to provide solutions for their problems. Responsible for modifications on homes in default with loans or in foreclosure.

Clerical / Administrative: Performed administrative functions in support of human resources department and corporate offices.

Provided different support functions in other divisions and previous positions including: supply inventory and routing of domestic and international mail and phone calls.

Concierge Services, register arriving guest and assign rooms, Reservations, Answer inquiries regarding hotel services and registrations by telephone and in person. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems.

Notary Public, State of Florida.

Computer Skills:

Microsoft Word, Excel, Outlook Express; Windows.

Typing speed of 45wpm.

EMPLOYMENT HISTORY

2012 to Present - Group Fitness Instructor(Part-Time)

Brooks Family YMCA, Jacksonville,Florida

2005 to 2008 - Loss Mitigation Specialist II

Option One Mortgage Corporation, Jacksonville,Florida

2005 to 2005 - Customer Service Representative

Washington Mutual, Jacksonville, Florida

1999 to 2004 - Member Service Representative II

CPP North America(Formerly Metris Companies), Jacksonville,Florida

1998 to 1999 - Team Lead

Interactive Performance of Florida, Jacksonville,Florida

1996 to 1999 - Front Desk Agent

Club Hotel by Double Tree, Jacksonville,Florida

1994 to 1996 - Receptionist

Little Switzerland Corporate Office, Jacksonville,Florida

EDUCATION

Penn Foster Career School (online Course)

Veterinarian assistant.

Virgin Island Travel Institute St.Croix United States Virgin Island.

Ticket Agent- 1992

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