Sales Manager
Resume:
Frank Kastelz
Email: *********@********.***
Address: **** ****** * */*
City: Galveston
State: TX
Zip: 77550
Country: USA
Phone: 409-***-****
Skill Level: Management
Salary Range: $75,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Frank M. Kastelz IV
3009 Avenue O
Galveston, TX 77550
*********@********.***
Profile
Extensive background in customer-oriented service operations and business development, that includes rooms, food & beverage, sales, marketing, promotions, and cost control. Trained to program and maintain multiple hotel and restaurant operating systems.
Employment
The Tremont House Hotel
Wyndham Worldwide
11/09 - Present
Guest Services Manager/Corporate Task Force Trainer
Responsible for the leadership of all aspects of the rooms division to include guest services, reservations, PBX, bell, valet, and housekeeping in accordance with hotel and corporate standards. Acting hotel manager in his absence.
Prepare weekly forecast of revenues, covers and labor costs.
Conduct daily meetings with department managers and review all information pertinent to the day's business and seventy-two hours out.
Lead a team that is currently ranked number one in guest service, hotel cleanliness and overall guest satisfaction within Wyndham Hotels.
Create the Rooms and assist with the F&B budget utilizing corporate guidelines and assumptions.
Member of the Wyndham Worldwide training task force. Responsible for training new managers and employees for newly branded properties. Also, assist with openings of Wyndham Grand properties.
Manager of the year 2011 for three hotel complex including The Hotel Galvez, Tremont House and Harbor House in Galveston, Texas.
Speculoos Inc.
12/06 - 11/09
GM/Consultant
Managed all human resource, accounting, and daily operation procedures for Speculoos Patisserie.
Created budget and maintained weekly analysis of profit and loss for Speculoos Patisserie and Rusty`s.
Designed menu, recipes and kitchen operational procedures to include proper sanitation and control procedures for Speculoos and Rusty`s.
Trained all management on effective cost, expense, sales and profit analysis and procedures.
Created food menu and consulted on wine menu for Bacchus Wine Bar.
Hotel Galvez, Tremont House and Harbor House Hotels
Wyndham International, Galveston, TX
7/02 - 11/06
Food & Beverage (Hotel Galvez, Executive Team Member)
Area Director of Catering (Executive Team Member)
Managed front and back of the house operations to include five outlets. Lead team of three managers, four supervisors and sixty line level employees.
Created food and beverage budget utilizing corporate guidelines and assumptions, maintained weekly analysis of sales, labor, cost and spending.
Conducted weekly training meeting with managers and supervisors and reviewed weekly training for line staff.
Set sales goals for five catering sales managers responsible for two AAA Four Diamond properties and one AAA Three Diamond property.
Finished 2003 as number one sales manager in Wyndham International with catering sales team finishing number two.
Created marketing and sales strategies to increase business and REVPAR.
San Luis Resort, Spa & Conference Center
10/98 - 07/02
Director of Conference Services
Daily review of Event Orders, Profiles and 10-day reports for 40,000 square foot IACC certified AAA Four Diamond Conference Center and Resort.
Led team of four managers and twenty line staff responsible for planning and servicing all in-house groups.
Provided planning on top ten accounts and other VIP clients.
Part of management team that helped create mission and guiding principles resulting in hotel`s first four diamond award.
Employment
U.S. NAVY
08/89 - 10/98
Intel Analyst
Team leader for multi-agency task force consisting of players from various agencies in both the Department of Justice and Department of Defense.
Collected, researched, and analyzed information from multiple sources and fused data for dissemination to multiple end users.
Operated independently in the field to support DOD and DOJ operations.
Team editor for technical reporting center.
Provided briefings to local, national and international consumers to include Director of NSA, Director of CIA and foreign dignitaries.
Training/Certifications
Kaplan University - B.S. in Business Administration, May 2013
University of Houston Conrad Hilton College Hospitality Course.
Certified trainer for Wyndham Worldwide
US Navy School of Cryptology - Journeyman Intelligence Analyst
TS/SCI w/ Poly
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