Customer Service Quality Assurance

Andre Shearrion

Email: *********@********.***

Address: ***** ****** ***** *** **.5108

City: Naples

State: FL

Zip: 34119

Country: USA

Phone: 239-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Andre L. Shearrion

14885 Mystic Lakes Cir #5108

Naples,Fla 34119

239-***-**** (hm) 857-***-****(cell)

*********@********.***

Experience

Comcast, Leominster,MA June 2007-Oct 20012 Universal Tech lll

Complete installation and repairs of cable television wiring services. Complete installation and repairs of cable modem wiring services. Complete installation and repairs of telephony service. Complete disconnects, change of services and special request orders.

Adelphia Cable/Comcast, Orlando, FL 2005-2007

Service Tech lll Complete installation and repairs of cable television wiring services. Complete installation and repairs of cable modem wiring services. Complete disconnects, change of services and special request orders.

Target, Waterford Lakes, Orlando, FL 2004-2005

Flow Team

Unloaded merchandise from trucks. Stocked shelves. Setup merchandise displays. Trained new associates.

Dish Network, Woburn, MA 2002-2004

Field Service Manager

Managed a team of 25 technicians in the Massachusetts and Southern New Hampshire area. Evaluated and executed quarterly and annual employee appraisals. Assisted in fleet maintenance and operations. Managed and supervised the training of technical staff in quality assurance and customer service. Calculated bi-weekly payroll for technical staff.

RCN, Westwood, MA 1997-2002

Installation Repair Manager (1999-2002)

Managed a staff of 18-35 technicians and supervisors in the Metropolitan Boston area. Provided technical support in the areas of installation repair and safety operations. Calculated bi-weekly payroll for technical staff. Managed the preparation and payment of accounts payable for contract labor. Evaluated and executed semi-annual employee appraisals. Assisted in fleet maintenance and operations. Acted as liaison between customers and senior management. Managed and supervised the training of technical staff in quality assurance and customer service. Provided technical training to a diverse group of employees from departments in Pennsylvania, Washington D.C., and New York.

Installation Repair Supervisor (04/99-10/99)

Provided technical support in the areas of installation repair and safety operations. Processed external customer property damage claims. Calculated bi-weekly payroll for technical staff. Provided trouble-shooting for complex customer requests. Evaluated and executed semi-annual employee appraisals. Maintained inventory of technical equipment. Supervised the training of technical staff in quality assurance and customer service.

Lead Installation Repair Technician (10/98-04/99)

Completed installation and repairs of cable television and telephone wiring and services. Scheduled daily work routes for technical staff. Provided new-hire orientation and training for incoming staff.

Installation Repair Technician (11/97-10/98)

Completed installation and repairs of cable television and telephone wiring services. Provided new-hire training to incoming staff.

Time Warner Cable, Malden, MA 1991-1997

Installation/Repair Technician

Installed and Repaired cable television services. Performed on-call duties repairing downed lines and cable outages. Provided new-hire training to incoming staff.

Custom Cable Services, Medford, MA 1989-1991

Installation Supervisor

Trained new cable television installers. Coordinated route schedules. Installed cable television services.

Education and Training

Concord Carlisle Regional High School, Concord, MA 1982

High School Diploma, Business Education Specialty

Certificate of Completion - Goals and Objectives - RCN Training and Development 2002

Certificate of Completion - Markview 170 Systems: Invoice Approval - RCN Training and Development 2001

Certificate of Completion - Leadership Research Institute: Credible Leadership Program Parts I and II 1999-2000

Certificate of Completion - RCN Cable Camp: Consolidated Edison Company of New York 1999

Certificate of Completion - Aerial Device Operator Training Seminar - CUES 1996-1998

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