Customer Service Manager
Resume:
HVAC- Dispatcher (Manassas/Warrenton/Culpeper)
Date: 2012-12-13, 3:05PM ESTsee below
Peggy Renee St.Clair
Remington VA 22734
**********@*****.***
Dear Hiring Manager,
Please consider my application for your company's Dispatch position. I am a focused, career driven individual and believe I would make a great addition to your company. For the past five years I have held a full time office administration position and work well independently as well as in a team setting.
Administrative professional providing quality customer service in an office setting, managing office calls and correspondences up to but not limited to 75 calls/ inquiries a day.
Maintaining office files, inventory data, billing and service appointments.
Primary point of contact for account troubleshooting, appointment scheduling, billing, warranty, inventory and time keeping.
I welcome the opportunity to meet with you about this position. Please find my resume attached. Thank you for your consideration.
Sincerely,
Peggy Renee St.Clair
Peggy Renee St.Clair
11694 Fort Union Drive
Remington VA 22734
**********@*****.***
Professional Experience
Administrative professional providing quality customer service. Manages office calls, sets up work orders and service appointments for up to but not limited to 75 requests per day. Responds to emails and correspondence requests for information. Creates and tracks service tickets with established tracking system.
Places orders for equipment, recording, filing and maintaining records. Responsible for taking and maintaining accurate inventory files. Provides customer with quotes on services, responding to emails and correspondences timely and accurately, reviewing prepared documents for grammar, format, and procedure.
Provides customer with account troubleshooting and resolution. Maintains files, organizes, and conducts record searches for warranty policies. Has established a tracking system for locating and summarizing information from files and documents as required, or in anticipation of the supervisors needs.
Composes correspondence for payment of services. Files, maintains and tracks billing, determining priorities and deadlines carrying out planned work independently. Review documents and prepare for supervisors signature for conformance with procedure.
Creates correspondences between new and potential customers. Generate customer profiles, maintaining, tracking and updating all existing profiles with established tracking system.
Primary point of contact for scheduling, billing, warranty related issues, service appointment scheduling and cancelation, technician dispatch, record management, maintaining accurate inventory and insuring policies and procedures are documented and followed according to company and supervisor standards. Work is carried out independently and in accordance with established instructions and accepted practices.
Work History
Service Dispatcher Service Specialties Inc. 6/2012 to 11/2012
Service Dispatcher Goode Refrigeration 7/2006 to 6/2012
Education- Graduate of Liberty High school class of 2005
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