Manager Customer Service

Michael Brown

Email: ********@*****************.***

Address:

City: Godfrey

State: IL

Zip: 62035

Country: USA

Phone: 618-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-energy Manager that is successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Educational Background:

High School Dipolma from MARYVILLE UNIVERSITY, Metro ZZ 1/2001 to 8/1995 (Psychology and Sociology)

High School Dipolma from LEWIS & CLARK COMMUNITY COLLEGE, Metro ZZ 1/2001 to 12/2012

Job History / Details:

Executive Summary

High-energy Manager that is successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Core Qualifications

Consistently meet goals

Case management proficiency

Exceptional problem solver

People-oriented

Motivated team player

Supervision and training

Customer service-oriented

Proper sterilization techniques

Laparoscopic procedures

OR experience

CPR Certified

Troubleshooting proficiency

Patient and diligent

MS Office proficiency

Professional Experience

February 2010 to Current

Specialty Care Bentwood St. Louis, TN MO

CLINICAL MANAGER

Successfully manage 4 clinicians, achieving targeted quality outcomes with minimal turnover.

Work directly with Market Manager to achieve contract renewals.

Monitor and record all required materials needed for Specialty Care and current Hospital accounts.

Provide training with new OR employees on laparoscopic instrumentation and equipment.

Pro-actively address customer satisfaction issues and troubleshoot problems in timely manner.

June 2001 to February 2010

SURGICAL SERVICES, INC ST. LOUIS, MO

ACCOUNT MANAGER

Managed 3 Service Technicians

Prepared and completed quarterly business reviews

Completed and presented account surveys to key OR management personnel.

Assisted Senior management in contract negotiations and renewals.

Assisted in hiring of employees for accounts

Reduced employee turnover through positive leadership and management.

In-serviced OR staff on any new equipment.

February 2000 to June 2001

SURGICAL SERVICES, INC ST. LOUIS, MO

SERVICE TECHNICIAN

Completed SSI training program

Provided technical assistance for all laparoscopic cases

Managed and cared for Laparoscopic instrumentation and equipment.

Updated Surgeon preference cards as deemed necessary.

Troubleshot equipment during surgical procedures.

Entered patient, procedure into computer system.

May 1997 to February 2000

BEVERLY FARM FOUNDATION GODFREY, IL

MANAGER

Managed 22 employees

Responsible for 26 clients safety and wellbeing

Chaired monthly psychotropic drug reviews

Lead client staffing

Handled payroll, scheduling, and daily operations

Wrote and implemented Individual Habilitation Plans.

April 1995 to May 1997

BEVERLY FARM FOUNDATION GODFREY, IL

ASSISTANT-MANAGER

Assisted in managing 22 employees.

Taught classes at training center for new hires

Attended Psychiatric appointments for Clients

Attended monthly Human Rights meetings

Oversaw developmental training area to ensure the proper training and safety of the clients.

Charted and recorded information in client files.

Education

5/95 MARYVILLE UNIVERSITY ST. LOUIS, MO

Bachelors of Arts Psychology and Sociology

12/93 LEWIS & CLARK COMMUNITY COLLEGE GODFREY, IL

Associates of Science

Affiliations

Leadership for Success, May, 2011

Member of East End Improvement

Assistant Elementary Basketball Coach

Contact this candidate