Technical Support Manager

Title:Senior Analyst/Programmer

****@************.***

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Source below

NAME: C humphries, David

ADDRESS: **** ******* **

ADDRESS2:

CITY: Maineville

STATE: OH

ZIP: 45039

CANDIDATE ID: 2285656

US CITIZENSHIP: US

Citizen

EDUCATION:

EXPERIENCE: 4

WILL RELOCATE: No - OH

JOB WANTED: Any

RATE NEEDED:

TELEPHONE: 513-***-****

EMAIL: ****@************.***

HOMEPAGE:

HOTTEST SKILLS: NT4,Windows 2000,Arcserve 6 2000,MKS suite,Exchange,RAS,Checkpoint

Firewall 1,windows 95 95 me,Network 4.11

REVISION: 15-JAN-02

YOE: 4

RESUME:

February 2001

Technical Assistant

December 2001

Technical Assistant

for The Writings of Mary Baker Eddy, a book publisher, providing

technical know-how to the Publisher and seeking tools to help the department

Installed Software and Hardware. Re-installed and updated Windows 95 machines and Windows

98 machines and eventually upgraded all machines to Windows 98. Updated software packages,

Office 97 to Office 2000. Installed Filemaker Pro 4.0 and streaming media programs.

Configured databases to meet different information storage needs.

Tested PDA's and software packages to ensure they would meet a specific requirement.

Helped to identify people that needed computer skills training and selected the correct

courses for them.

Worked as a liaison to purchase new equipment.

Helped department personnel with technical issues.

Environment: Microsoft Office97/2000, Filemaker Pro4, Synergy running on Windows NT 4

Servers, Windows 95/98.

March 2000

Pre-Sales Consultant

November 2000

Technical Consultant

on Source Integrity and Change Integrity for Mortice Kern Systems

Inc

(now MKS Inc.), a Configuration Management company, providing technical know-how when

demonstrating the MKS product line.

MKS has been developing its line of Configuration Management products for a number of

years. It has been one of the leading companies in its sector for many years.

Helped to demonstrate version control and release processes by creating a scenario where

clients would checkout and checkin code. Also demonstrated checkpoint code, created

variants, reverted to earlier checkpoints, and set up users and groups.

Installed MKS software, tested new versions for issues that may have been missed, and

conducted software evaluations and pilots. Also tested beta versions with the examples we

created for demonstrating Source Integrity.

Documented all requirements and changes to each individual client's setup to help future

consultants make improvements for the client.

Logged issues into the CRM program to be repaired by the development team. Provided the

scenario and the results. Also tried to repeat issues when they occurred.

Used SQL 7 to prepare for demonstration of the Change Integrity product on Windows NT 4,

Windows 2000 platforms.

Assessed the training requirements of the customer and trained them on the principles of

Configuration Management.

Supported the UK network infrastructure.

Environment: MKS Source Integrity and Change Integrity, Siebel CRM Systems, Windows

95/98, Windows NT 4(WS/Server), Windows 2000, Solaris UNIX.

March 1998

Technical Support Manager

March 2000

Technical Support Manager

for Mortice Kern Systems Inc (now MKS Inc.), a Configuration

Management company, providing technical support for MKS Source Integrity and Change

Integrity, supporting UK branch office network infrastructure and users.

The UK has many companies that use MKS Source Integrity and Change Integrity. They often

require help when things don't work the way they expect, when going back to checkpoint or

release. They also require a technical support person to support the 15 users in the UK

office and the NT 4 and telephone network infrastructure.

The technical support team helps the customer to resolve their issues with the MKS

product. This team supports the UK, Ireland, Sweden, Denmark, Spain and Australia.

Installed and maintained software and hardware for UK team office. Maintained the

computer network, telephone network.

Installed and maintained Microsoft Exchange 5.1.

Added a Checkpoint Firewall system to help the UK office communicate with the American

offices and share resources.

Helped the office move by installing the new infrastructure and re-configuring the old

infrastructure for the new offices. The original network had been assembled on an as

needed basis. As more capacity was needed a new server was added. The company needed some

planning and re-building. We rebuilt the computer network and servers and added some new

hardware. Helped to increase the speed of the network 100 fold.

Added dialup network server and three lines for remote access.

Managed a telephone consulting company who installed a New Meridian phone switch and

maintained the switch thereafter.

Installed new T1 (4mb) Internet connection to support the UK office.

Helped Pre-sales Consultants to install new versions of the MKS software and keep up to

date with current MKS software issues.

Installed and maintained an ArcServe backup software system with weekly incremental

backups, end of the week complete backups and a monthly complete backup.

Tested new and beta versions of the software and reported issues to the development team

using the CRM system.

Environment: MKS Source Integrity and Change Integrity, Office 97/2000, Siebel CRM

Systems, MS Exchange, ArcServe, Checkpoint Firewall 1, RAS, Windows 95/98, Windows NT 4

(WS/Server), Windows 2000, Solaris UNIX.

June 1997

Internal IT Support

March 1998

Internal IT Support for Burson Marstella, a public relations company, providing technical

support for 200+ employees in the UK office.

Administered IT systems on Windows 95 and client machines on Novell/NT Network.

Resolved technical issues for personnel within the company, using the internal Lotus

Notes logging system.

Added memory and performed hardware upgrades on client's machines to increase

performance.

Installed new computers with Windows 98.

Increased efficiency of building new machines by creating a standard installation with a

disk image. Then added specialized software packages for each individual user according to

their needs.

Maintained dialup network server.

Environment: Lotus Notes, cc:mail, Office 97, Windows 95, RAS, Windows NT 4(Server),

Novell Network.

Education

Bracknell College,

First Diploma in Information Systems, Distinctions Award

Bracknell College,

National Diploma in Information Systems, Distinctions Award

Hewlett Packard, Unix Basics l, C programming on HP-UX Box

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