Customer Service High School

JOB WANTED ( CUSTOMER SERVICE, RETAIL AND OR SECURITY (BOSSIER/SHREVEPORT)

Date: 2012-11-25, 7:40PM ********************@*****.***

My name is Amber Shaw. I am in need of a job. My skills are numerous as well as work history. Below is my resume, I am familiar in the following fields: Law Enforcement, Security, Customer Service, and Retail SERIOUS INQUIRES ONLY. Please email me if you have any questions

Thank You

Amber Loran Shaw (Resume)

(Contact information is not provided at this time for security purposes will provided if emailed)

Motivated, professional individual pursuing a career in Law Enforcement and or Customer Service

Skills Summary

Leadership

Report Preparation

Written Correspondence

General Office Skills

Oklahoma county Sheriffs Office Honor Guard

Computer Savvy

Scheduling

CPR/First-AID

Clerical

WPM 65

Radio Operations

Superb organizational and interpersonal skills with inmate population. Staff and community

Customer Service (7 years)

Professional Experience

Senior DETENTION OFFICER, 2010-2012

Oklahoma county Sheriffs Office, OK

Provided custody, care and control to the assigned inmate population in my housing area..

Supervise inmates in housing units and those segregated for administrative or punitive measures

Make periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals

Maintain control and discipline including use of physical restraint and restraining devices

Observe for signs of disorder or tension and report such observations to a higher authority;

Counsel with inmates regarding institutional, domestic or emotional adjustment problems.

Ensure that all transportation permits are completed accurately and signed by the appropriate authority

Record information, such as prisoner identification, charges, and incidences of inmate disturbance.

Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners.

Senior DETENTION OFFICER (cONT'D)

Arrange daily schedules for prisoners including library visits, work assignments, family visits, and counseling appointments.

Assign duties to inmates, providing instructions as needed.

Issue clothing, tools, and other authorized items to inmates.

Serve meals and distribute commissary items to prisoners.

Investigate crimes that have occurred within an institution, or assist police in their investigations of crimes and inmates.

Maintain records of prisoners' identification and charges.

Supervise and coordinate work of other correctional service officers.

Sponsor inmate recreational activities such as newspapers and self-help groups.

Customer Service Representive 2009-2009

At&t Call Center Okc

Answered customer's enquiries using the standard guidelines.

Analyzed the sales targets and met it under a predetermined deadline.

Answered the customer questions, approved transactions and resolved customer service dissatisfaction.

Handled and resolved customer complaints

Captured customers and corporations information accurately.

Processed orders, forms, applications and requests.

Education Technician 2007-2008 Okinawa, Japan,

Kinser Child Development Center

Serves as a team member with responsibility for operation of the activity and program in accordance with applicable regulations, established standards and procedures.

Relays instructions from the supervisor, makes activity assignments, and initiates work in accordance with the daily activity plan. Demonstrates proper work methods and provides work-related guidance to subordinates. Conducts on-the-job training and instruction.

Ensures employees follow safety, fitness, health and nutrition procedures. Instructs employees in specific tasks and job techniques; makes available written instruction, reference materials and supplies.

Provides input to supervisor, as requested, concerning appraisals, reassignments, promotions, incentive awards, etc.

Supervises and interacts with youth and teens during daily schedules of indoor and outdoor activities; on field trips; outings; and special events. Maintains control of and accounts for the whereabouts and safety of youth and teens. Promotes safety, fitness, health, and nutrition practices to youth and teens. Interacts with youth and teens utilizing approved guidance and youth development techniques. Provides care, oversight, and accountability for program participants in compliance with DoD; USMC; and local policies, guidelines and standards.

Plans, coordinates, and conducts planned and spontaneous activities. All events planned will meet the physical, social, emotional, and cognitive needs of youth and teens. Daily schedules will reflect activities that stimulate and sustain participant interest and promote positive youth and teen interaction with other youths, teens and adults.

Assists youth and teens with special projects, homework, and life skills. Plans and coordinates parent involvement activities and encourages parents to participate (if applicable). Seeks input from parents to serve as a resource when possible.

Prepares and implements options for youth and teens with special requirements (e.g. disabled, disciplinary problems, learning disabilities, and gifted). Recommends changes and adjustments to activities and plans to meet unusual situations associated with the needs of youth and teens, when necessary.

Observes and evaluates participants' developmental level and record progress.

Prepares, arranges, and maintains age appropriate indoor and outdoor environments and materials that support daily activities and programs. Sets up displays and bulletin boards to reflect activities and programs. Participates in evaluating the overall program.

Collects, maintains and reports program participation data. Notes special instructions provided by parents.

Inventories equipment on recurring basis and recommends replenishing damaged, missing or depleted supplies. Secures supplies, equipment and facilities.

Observes program participants for signs that indicate illness, abuse, or neglect and reports as directed. Ensures children and youth depart with authorized person according to written parent instruction.

Interacts professionally with staff members, parents and the Command. Plans, coordinates and participates in conferences with parents and staff

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.

Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Employment History

Kinser Child Development Center

August 18,2005-July 5, 2008

OKLAHOMA cOUNTY SHERIFFS OFFICE -- OKLAHOMA CITY, OK;

March 1, 2010-June 7, 2012

Education

Kubasaki High School ( DODS) -- Okinawa, jp

High school diploma, 2005

GPA: 2.89/3.2

Central Texas College (Asia district)

General Studies ( 1 year completion)

GPA: 2.0

Awards:

Certificate of Graduation: Oklahoma County Sheriffs Office

March 22,2010-April 30,2010

Sentry Award- Recognizing the Cadet best representing and demonstrating the highest standards of a Detention Officer

March 22,2010-April 30,2010

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