Customer Service Engineer

John Hengst

Email: ********@***********.***

Address:

City: Richland

State: WA

Zip: 99352

Country: USA

Phone: 509-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

F ield Service Engineer committed to providing excellent service to clients in manufacturing sites. Highly specialized in automated machine and control systems repair. Has the ability to not only fix the equipment but repair the relationship between the customer and the organization.

Educational Background:

High School Dipolma from University of Phoenix, Phoenix AZ 1/2001 to 5/2010 (Business Innovation)

High School Dipolma from Assembleon Internal training Department, Phoenix AZ 1/2001 to 12/2012

High School Dipolma from Heald Institute of Technologies, Phoenix AZ 1/2001 to 12/2012

Job History / Details:

Career Overview

Field Service Engineer committed to providing excellent service to clients in manufacturing sites. Highly specialized in automated machine and control systems repair. Has the ability to not only fix the equipment but repair the relationship between the customer and the organization.

Skills

Customer service-oriented

Strong attention to detail

Troubleshooting

Device interfacing knowledge

Excellent problem solver

Electronics expert

Build Custom PC's

Critical thinker

Road Warrior

Self-starter

Mechanically-inclined

Dexterous with hand tools

MS Office proficient

Networking

Professional Experience

March 1996 to January 2009

Assembleon Alpharetta, GA

Install Base Solutions Manager/Field Service Engineer III

Direct and manage company's Performance Improvement Project, this included; Prepare presentations, proposals and sales quotes, evaluate equipment, project management, as well as visitation to customer sites to assess the customers entire manufacturing facility. Identified KPI's, bottlenecks and inefficiencies; execute strategic plans using Lean Mfg, Six Sigma and TPM methodologies to increase profitability and overall efficiency

Perform installations, modifications, preventive and corrective maintenance and repair service of Philips/Assemblon SMT equipment and their associated peripherals at customer site locations, including software modification and development

Provides technical support to customers worldwide per assigned product line

Provide total account management to assigned accounts

Perform on-site process, software, equipment, and maintenance training

Mentor newly hired engineers

Develop and foster relationships with luminary accounts and other key customers (e.g., Corporate Accounts), reps/affiliates, and vendors. Manage inventories, receivables, facilities, headcount, equipment, etc., in a manner that balances customer requirements with business needs for optimizing financial performance

Provides current and new product training to worldwide customers, sales and customer service

Set-up and coordinated trade shows

February 2009 to Current

Charter College Pasco, WA

Director of Career Service

Develop and maintain relationships with employers for the purposes of externship/internship and job placement of graduates

Developed a strategic innovative system implementing staffing and recruiting processes to create a staffing agency mentality within my career service department.

Oversee all department functions, including managing and mentoring a staff of Career Services Personnel

Organize job fairs on campus, attend outside job fairs, invite employers to speak in classrooms, and arrange on-campus interviews

Assist in completion of feasibility studies for proposed new programs

Special projects as assigned by Campus President and Corporate Director of Career Services

Oversee and monitor the development of job orders from employers, the presentation of graduates' resumes, scheduling of interviews, and follow-up with employers and graduates; all resulting in successful placement of graduates

Timely completion and submission of all required reports for Campus President, accrediting agency, and state licensing board

Recommend changes to current programs and ideas for new programs to Campus President

Education and Training

2010 University of Phoenix,

Bachelor of Science Business Innovation

(3.7 GBA)

Multiple deans list recipient

2006 Assembleon Internal training Department Alpharetta, GA

Certificate Six Sigma/Lean Manufacturing

1986 Heald Institute of Technologies San Jose, CA

Associate of Applied Science Electronic Engineering

(3.5 GPA)

Multiple deans list recipient

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