Customer Service Administrative Assistant

Resume For employment (Florence, AL)

Date: ****-*0-27, 12:30PM ***************@*****.***

I am currently unemployed and seeking work for Part-time and Full-time help. Below is my resume so that you may review all of my qualifications. Thank you!

Crystal Regina Manjarrez

535 Dulin Street

Florence, AL 35630

Phone: 256-***-****

E-mail: ************@*****.***

OBJECTIVE

Office Administration positions where I can utilize my trained skills in information systems and technology.

SUMMARY OF QUALIFICATIONS

Highly motivated, creative and flexible Administrative Assistant with 3 years experience working in an office environment. Excellent computer skills, including Microsoft Office Certification and on-the-job hands on experience.

WORK EXPERIENCE

Housekeeping (6/2012 - 7/2012) Phone- 256-***-****

Holiday Inn Express, Florence, AL

This position is primarily responsible for cleaning public areas, guest rooms and bathrooms. Other duties include stocking supply carts, room deep-cleaning projects and assisting with other duties as needed. Our Room attendants are measured by the amount of time it takes to complete their assigned rooms, the quality of their work and other company goals. The ideal candidate will be a flexible team player who wants to be the bright spot in our customer's day. Other key duties include:

Replenish guest rooms and baths with amenities, supplies, and linen and terry in accordance to standards.

Inspect room for repairs or fixtures that are not working properly, replace batteries, light bulbs, etc.

Report request for repairs to supervisor or maintenance department in accordance with hotel procedures.

After cleaning each room and bath, report room status to front desk.

Must be able to lift 25 - 50 lbs.

Must be able to spend the majority of the day walking, twisting, bending, pushing/pulling and kneeling while cleaning.

Strong attention to detail required.

Must be able to follow written and verbal directions.

Previous housekeeping or cleaning experience preferred.

Must be flexible in hours and days worked.

Must be capable of working in a fast paced environment with multiple interruptions.

Customer Service Representative (3/2012 - 7/2012) Phone- 702-***-****

Dollar Tree, Las Vegas, NV

basic entry-level retail job duties. Family Dollar customer service representatives meet and greet customers, assist in sales, and answer questions about products and services,to operate cash registers.

Office Administration (4/2009 - 6/2011) Phone- 775-***-****

Sierra Nevada Job Corps Center, Reno, NV

Operate office multi-line telephone to answer, screen and forward calls, provide information, take messages and schedule appointments

Receive payments and record receipts for services

Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents

Use general office machines and equipment, including copier, FAX, postal scale, lamination machine and projectors

Greet persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations

File and maintain records using alpha, numeric, geographic, subject and correspondence systems

Use 10-key machine with speed and accuracy to solve business problems

Use proper payroll procedures, including calculating hours, regular pay, over time pay and withholding taxes

Use correct mail procedures including use of www.ups.govfor postage rates and handling services

Schedule appointments and maintain and update appointment calendars

Analyze data to determine answers to questions from customers or members of the public

Provide information about establishment such as location of departments or offices, employees within the organization or services provided

Compose, prepare, edit/proofread business letters and documents

Maintain petty cash box and records including reconciliation and proof

Maintain business check register including balance, reconciliation, writing checks and making deposits

Cashier (8/2008 - 2/2009) Phone-702-***-****

Kohl's, Las Vegas, NV

Answer customers' questions, and provide information on procedures or policies.

Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

Compute and record totals of transactions.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments.

Issue receipts, refunds, credits, or change due to customers.

Issue trading stamps, and redeem food stamps and coupons.

Maintain clean and orderly checkout areas.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Offer customers carry-out service at the completion of transactions.

Process merchandise returns and exchanges.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Request information or assistance using paging systems.

Resolve customer complaints.

Sort, count, and wrap currency and coins.

Weigh items sold by weight in order to determine prices.

Accept reservations or requests for take-out orders.

Calculate total payments received during a time period, and reconcile this with total sales.

Cash checks for customers.

Compile and maintain non-monetary reports and records.

Keep periodic balance sheets of amounts and numbers of transactions.

Post charges against guests' or patients' accounts.

Sell tickets and other items to customers.

Stock shelves, and mark prices on shelves and items.

Pay company bills by cash, vouchers, or checks.

Housekeeping (12/2007 - 5/2008) Phone- 702-***-****

The Venetian Hotel and Casino, Las Vegas, NV

Sweeps, dusts, mops, scrubs, washes, vacuums, waxes, and polishes building floors, walls, woodwork, windows, furniture, equipment, and hardware.

Cleans and sanitizes laboratories, washrooms, and bedrooms, keeps washrooms supplied with paper, towels, and soap.

Collects and disposes of trash and garbage; moves equipment and furniture such as beds, tables, and chairs.

Performs sanitary inspections in designated areas for purposes of infection control.

Replaces and removes medically contaminated sharps and/or medically soiled and contaminated dressings and supplies.

Orders and distributes custodial supplies; maintains inventory.

Observes and reports safety violations; actively participates in emergency situations.

Assists in training and continued education of lower level workers.

Plans, assigns, and supervises all functions of a housekeeping department.

Inspects quarters for maintenance of proper housekeeping standards.

Supervises and maintains records of the distribution of furnishings.

Maintains necessary records; prepares required reports.

Establishes housekeeping standards; assists with policy planning; prepares departmental budget request.

EDUCATION

High School Diploma & G.E.D.

Sierra Nevada Job Corps

Reno, NV 89506

Some College (1Year)

Truckee Meadows Community College

Reno, NV 89506

ADDITIONAL QUALIFICATIONS

Basic life Saver CPR

Internet & Computing Core Certification (Ic3)

Microsoft Office Word 2003 Certification

NRA ServSafe food Protection Manager Certification

Certificate of Commendation-Harry Reid

Certificate of Excellence- Darlene Fiecoat

Certificate of special congressional recognition-Dean Heller Member of Congress

Senatorial Recognition- John Ensign U.S. Senator

Leadership-PNC training certificate

Safety Award- Ken Dugan

Certificate of Completion Job Corps Center-Ken Dugan

Microsoft Office Specialist Official Certification- August 26-2010

REFERENCES

Darlene Fiecoat

Business Technologies Instructor

14175 Mt. Charleston Street

Reno, NV 89506

Phone: 775-***-****

Relationship: Hands on Trainer

E-mail: *******.*******@********.***

Sloan Stetson

Academic Instructor

14175 Mt. Charleston Street

Reno, NV 89506

Phone: 775-***-****

Relationship: Instructor

E-mail: *******.*****@********.***

Kymberly Laine

Academic Instructor

14175 Mt. Charleston street

Reno, NV 89506

Phone: 775-***-****

Relationship: Instructor

E-mail: *****.********@********.***

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