Customer Service Manager

Rita Obayda

Email: ********@*********.***

Address:

City: Freehold

State: NJ

Zip: 07728

Country: USA

Phone: 732-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 16 years client interface experience.

Educational Background:

High School Dipolma from Shaw Colleges, Toronto OH 1/2001 to 6/1984 (Secretarial Science - Administration)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with 16 years client interface experience.

Friendly Customer Service Manager with can-do attitude and willingness to help at all times . Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Core Strengths

Courteous demeanor

Sharp problem solver

Energetic work attitude

Telephone inquiries specialist

Customer service expert

Bi-linqual - Arabic as a second language

Customer service expert, Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support, Filing, Grammar, Internet research, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Quick books, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension,Scheduling, Spreadsheets, Telephone Skills, Time Management, Type [70] WPM, Speedwriting (100) WPM Active listening, Calendaring, Client relations.

Accomplishments

Customer Relations:

Earned highest marks for customer satisfaction, company-wide.

Customer Assistance - Service

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Directed the day to day operations of all the current jobs across New Jersey, New York and Pennsylvania

Work Experience

May 1996 to December 2012

Blue Line Drywall & Builders Inc. North Brunswick, New Jersey

Customer Service Manager

Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication, customer support and product representation for each client.

Took over rewarded jobs across the State and made sure all jobs are set up in the computer by building, lots, blocks and models and prepared all the proper documentation such as W-9, business registration, signed contracts and insurance certificates.

Scheduled the deliveries and issued Purchase Orders to the suppliers on daily basis and informed the clients of dates

Assigned supervisors to oversee the jobs across the State

Met with the dead lines required

Communicated with the builders and suppliers on daily basis

Prepared bids, accounts receivables and collections, Home Warranty Service, touch ups and invoicing all the extra work orders and complaint solver

September 1999 to June 1993

Royal Sound Co., Inc. Eatontown, New Jersey

Executive Secretary

Prepared and sold broad range of customized merchandise to individuals and commercial accounts

Responsible for arranging daily shipments from the Far East of imported merchandise and arranged for domestic shipping

Managed quality communication, customer support and product representation for each client.

November 1986 to August 1989

Shrewsbury State Bank Shrewsbury, New Jersey

Executive Secretary

Provided efficient Secretarial and confidential personal support to the President and CEO

Maintained all confidential records of the Board of Directors

Prepared the Books of Records for the Federal Deposit Insurance Corporation (FDIC) and the New Jersey Examiners

Educational Background

1984 Shaw Colleges Toronto, Ontario

Diploma Secretarial Science - Administration

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