Customer Service High School

Vivian Mitchell

Email: ********@****-****.***

Address:

City: New Orleans

State: LA

Zip: 70126

Country: USA

Phone: 504-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 15 years client interface experience.

Educational Background:

High School Dipolma from Joseph S.Clark, New Orleans LA 1/2001 to 5/1979 (math)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with 15 years client interface experience.

Core Strengths

Strong organizational skills

Active listening skills

Sharp problem solver

Courteous demeanor

Energetic work attitude

Large cash/check deposits expert

Customer service expert

Telecommunication skills

Adaptive team player

Opening/closing procedures

Telecommunication skills

Adaptive team player

Invoice processing

Customer service expert

Large cash/check deposits expert

Energetic work attitude

Courteous demeanor

Sharp problem solver

Active listening skills

Strong organizational skills

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Market Research

Interviewed clients via market research surveys to identify product issues and customer needs.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

November 2011 to 12/11/2012 12:00:00 AM

Lakefront Arena at UNO of New Orleans New Orleans, LA

Security Guard

Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement.Checked passes and credentials of persons seeking to enter the property.Continuously monitored security cameras and fire, building and alarm systems.

April 2010 to May 2012

Dr. Edward Stemley New Orleans, LA

Nanny

Redirected children to encourage safe, positive behaviors.Affectionately cared for 2 children, ages 6mos . Cleaned the house, including laundry, sweeping and mopping.Physically and verbally interacted with children throughout the day.Administered medication and minor first aid to sick and injured children.Dressed children and changed diapers.Engaged children with games and puzzles.Offered detailed daily reports that outlined each child's day.Maintained accurate daily records of children's individual activities, behaviors, meals and naps.Maintained a child-friendly environment with engaging activities and continuous access to the outdoors.

February 2010 to May 2010

Intern and Tutor

January 2010 to April 2010

RSD La School District New Orleans, LA

Intern and Tutor

Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Assisted.Conducted small group and individual classroom activities based on differentiated learning needs.Communicated effectively with educators from various grade levels. Children per station during small group learning periods.

February 2001 to August 2005

United Cab Co. New Orleans, LA

Taxi Cab Driver

Contacted customers prior to delivery to confirm and coordinate delivery times.Maintained records required for compliance with state and federal regulations.Delivered customer orders to homes and places of business within established time frames.Interacted with customers and vendors in a friendly and timely manner.Notified supervisor of any customer or delivery problems.Submitted a daily mileage log with trip sheet, fuel, maintenance and delivery documentation.Maintained telephone and radio contact with supervisor to receive delivery instructions.Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains.Recorded expenses and maintained receipts.

December 1994 to July 2005

Center Plate at N O Superdome New Orleans, LA

Banquet Waiter,Bartender,and Suite Maitre'd superviser

Accepted payment from customers and made change as necessary.Assisted co-workers.Attempted to limit problems and liability related to customers' excessive drinking. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Cleaned bars, work areas, and tables .Greeted guests and sat them at tables or in waiting areas. Took beverage orders from serving staff or directly from patrons. Communicated with customers regarding orders, comments, and complaints. Maintained contact with kitchen staff, management, serving staff, and customers. Set tables with clean linens, condiments, and other supplies. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests' satisfaction.Completed closing duties, including restocking items and closing out the cash drawer.Protected the business by confirming legal drinking age and discontinuing service to intoxicated guests.Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.Correctly calculated charges, issued bills and collected payments. Maintained a professional tone at all times, including during peak rush hours. Received frequent customer compliments for going above and beyond normal duties. Facilitated prompt and accurate seating and service of all guests.

May 2006 to October 2009

Good Samaritan Irving, TX

Caretaker

Developed patient care plans, including assessments, evaluations, and nursing diagnoses.Supported patients with customized patient teaching tools.Coordinated with doctors and registered nurses to develop care plans for patients.Educated patients about their treatments.Monitored patients with acute conditions.Provided necessary health education training for patients.Tested patients' blood glucose levels.Utilized strong assessment skills to determine necessary patient care.Provided quality nursing care in accordance with resident care policies and procedures.Provided on-call care at all times of day and night.Provided caring companionship to elderly and developmentally disabled patients.Provided primary resident care and assistance with daily living activities.

October 1997 to February 2002

Temco Temporaries New Orleans, LA

Operations Manager

Increased company market share by 40 percentage in just 12 months.Recruited, hired employees daily for prospective clients. Mentored, coached and trained 4 team members. Built and maintained effective accounts receivable and cash flow monitoring systems.

March 1992 to August 1997

Delta Personnel,Inc New Orleans, LA

Customer Service Representative

Successfully managed the activities of 200 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Recruited, managed and mentored an average of 40 new customer service representatives per year. Monitored the daily activities of 200 customer support teams. Developed, implemented and monitored programs to maximize customer satisfaction.Owned team productivity metrics.Improved service quality and increased sales by developing a strong knowledge of company's products and services. Interviewed, hired and trained new quality customer service representatives .Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Routinely prepared and evaluated CRM reports to identify problems and areas for improvement. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism.

Educational Background

1997 Joseph S.Clark New Orleans, LA

High School Diploma

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