Customer Service High School

TAMMY OLHEISER

Email: ********@*********.***

Address:

City: PORTLAND

State: OR

Zip: 97266

Country: USA

Phone: 503-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

25 years(plus) experience in the customer service industry 3 years supervisor experience Strong leadership skills and multi-tasking strengths

Educational Background:

High School Dipolma from FRANKLIN HIGH SCHOOL, Portland OR 1/2001 to 5/1981 (GENERAL)

Job History / Details:

Summary

25 years(plus) experience in the customer service industry

3 years supervisor experience

Strong leadership skills and multi-tasking strengths

Highlights

Effective team player

Superior organization skills

Superior communication skills

Highly responsible and reliable

Works well under pressure

Extensive hospitality background

[Oregon] Food Handlers card

OLCC server permit

Food safety understanding

Experience

August 2007 to July 2011

OVATIONS PREMIUM FOOD SERVICE Portland, Oregon

Catering Dept. Supervisor

Primary Duties were as follows:

supervise employee's and assist in set-up of events (10ppl/600ppl)

Oversee and maintain professional, prompt service to clients during the event.

Post event cleaning procedures according to set standards,

I also supervised a highly secure area of the Rose Garden Arena during the basketball season (oct./april). (playoffs extend the season). These duties included; set-up, maintenance and post event service to the private rooms and designated areas with food and beverage requests available. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Promptly served all food courses and alcoholic beverages to guests. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Welcomed and acknowledge all guests in a friendly, service-oriented manner. Completed opening and closing checklists according to set standards.

. CLIENT LIST :

Media Staff

Basketball Players/ plus staff

Coaching Staff

Family Room

Kids Room

Owners Room when in attendance

March 2006 to May 2006

MONTANA'S PORTLAND, OREGON

BARTENDER

Duties included:

alcohol and food service

maintain operation of lottery and poker machines

extensive cash handling responsibilities

December 2005 to February 2006

GREG'S BACKYARD PORTLAND, OREGON

BARTENDER/WAITRESS

I worked ON CALL for a few months Duties Included:

Alcohol and food service.

Opening and closing checklists according to set standards

Extensive cash handling

Lottery

Multi-tasking

June 1989 to March 2005

SHIP INN RESTAURANT ASTORIA, OREGON

BARTENDER/COCKTAIL WAITRESS

Delivered exceptional service by greeting and serving customers in a

timely, friendly manner.

Provided high quality service

Managed closing duties, including restocking items and reconciliation of the cash drawer

Checked in deliveries and signed off on products received.

Calculated charges, issued bills and collected payments.

Facilitated prompt and accurate seating and service of all guests.

Politely answered phones promptly and recorded and confirmed reservations.

Trained staff to deliver outstanding customer service.

Wrote order supply requests to replenish merchandise.

Assisted guests with making menu choices in an informative and helpful fashion.

Consistently adhered to quality expectations and standards.

Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.

November 1992 to December 2000

ELIZABETH BALDWIN, ATTORNEY AT LAW ASTORIA, OREGON

Front desk receptionist

Duties included:

answering the phone

customer service

filing/coping tasks

office maintenance

April 1983 to December 1988

Education

1981 FRANKLIN HIGH SCHOOL PORTLAND, OREGON

High School Diploma GENERAL

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