Customer Service Sales

Business Manager (petaluma)

Date: ****-**-**, **:26AM ***********@*****.***

Highly experienced business manager seeking immediate employment.

Resume:

DAVID E. OHMAN

********@*****.***

Home: 707-***-****

Mobile: 415-***-****

CAREER HIGHLIGHTS

Solid, extensive business experience including supervision and management of staff.

Directly responsible for P&L, KPI, ROI, YOY growth, and budget forecasting at the branch level.

Consistently achieve strong sales results, producing significant revenue streams.

Earned a Bachelors Degree in Economics from UCLA.

Gained valuable international experience working overseas.

Traveled extensively throughout the U.S. representing company interests at numerous events and functions.

Frequently appear as expert speaker representing company and industry points of view.

Regularly participate on various employer panels, earning an "I'm On It" award from DHL in 2006.

Authored a comprehensive computer-training manual published on a corporate intranet website.

Well-rounded background with experience in administration, accounting, operations, and sales.

ACTIVITIES & COMMUNITY INVOLVEMENT

Executive Committee Member, Sonoma County Workforce Investment Board June 2011 -- Present

Board of Directors, Sonoma County Workforce Investment Board April 2009 -- Present

Sonoma County Job Link Steering Committee (currently Committee Chairman) April 2009 -- Present

Board of Directors, Leadership Santa Rosa Alumni Association (currently VP) August 2010 -- Present

Board of Directors, Junior Achievement of the Redwood Empire Sept 2009 -- Aug 2012

Board of Directors, PASCO HR (various roles) July 2007 -- March 2012

Leadership Santa Rosa Program Graduate, Class 26 2009 - 2011

American Heart Association, North Bay Chapter - Executive Leadership Committee 2007 - 2009

Sonoma County Office of Education - Regional Occupational Program Advisory Panel annual / ongoing

Sonoma County Office of Education - Business, Finance, and Retail Advisory Committee annual / ongoing

Santa Rosa Junior College - Business Curriculum Advisory Panel annual / ongoing

EXPERIENCE SUMMARY

MANPOWERGROUP / U.S. STAFFING DIVISION April 2007 -- Nov 2012

A Global Fortune 500 Employment Services Company

Santa Rosa Branch -- territory includes Marin, Sonoma, Napa, and Mendocino Counties

Branch Manager II

In 2012, we achieved significant year-over-year growth in billable hours, sales revenue, gross profit, and business line contribution. Through Q3 2012, I was #4 Branch Manager in the country for YOY BLC growth and on schedule for Manpower Circle of Stars recognition at year's end. The Santa Rosa branch had been consistently profitable under my watch, and we consistently met, or exceeded, our operational metrics targets. I was responsible for the effective management and profitable operation of the branch office. This included overall responsibility for: 1) achieving profit results consistent with established expectations, 2) effective management of permanent and temporary staff (selection, compensation, training, and development), 3) implementing a consistent business development program to maximize billable hours and sales growth, thereby increasing market share and operating profits, and 4) implementing and managing the Corporate service standards, including the Manpower quality performance program.

ADVANTAGE SERVICES GROUP (now StaffChex) Nov 2006 -- March 2007

A National Performance Based Labor Solutions Company, Northern California Region / Santa Rosa and Cotati Branches

Branch Manager

The branch order-fulfillment rate improved from 65% to over 95% in just 3 months. I was responsible for all aspects of the day-to-day internal operations of the staff, clients, and associates at the branch level. I trained, developed, and motivated staff, and monitored staff performance, by establishing goals and incentives to drive individuals both personally and professionally. I gained thorough knowledge of all staff functions, office policies and procedures, business trends, and analysis. My job included managing P&L, KPI, ROI, and budgetary responsibilities. I managed daily, weekly, and monthly reporting. I monitored unemployment, risk management, and A/R.

CELLMARK, INC. / RECYCLING DIVISION July -- October 2006

World's Largest Marketing Company Specializing in Pulp and Paper, Corte Madera, California

Customer Service Supervisor

Supervised staff of 16 customer service representatives including work assessment, assignment, and time management. Monitored all forms of communication to ensure a high standard of customer service including timely response to urgent matters. Developed and maintained relationships with key decision-makers within the industry. Escalated critical situations to these decision-makers and followed through to conclusion. Trained and mentored staff in office procedures, protocol, and new company initiatives. Trained as 'Super User' to facilitate launching of new-technology initiatives. Researched and resolved accounting discrepancies.

DHL EXPRESS (USA), INC. 2005 - 2006

Domestic & International Shipping / Logistics Services

Sonoma County Service Center, Petaluma, California

Field Service Supervisor / Certified Hazardous Materials Inspector

Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services. Supervised 40+ Teamsters couriers including route dispatch, work and route assignments, training, coaching, and discipline. Ensured all materials picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations. Ensured safe, efficient and timely handling and transportation of all customer materials. Developed operations plans and budgets based on goals and objectives, including route development and configuration. Worked with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets. Ensured compliance with import/export regulations, duties, and tariffs. Supervised clerical staff, including responsibility for hiring, coaching, training, and developing subordinate staff. Assigned work, set completion dates, reviewed work, and managed performance in accordance with organizational policies, procedures, and performance management processes.

COPPERSMITH GLOBAL LOGISTICS, INC. 1994 -- 2005

Customs Broker / International Freight Forwarder / Logistics Services, El Segundo, California

Export Supervisor

Hands-on management of a high-volume commodity export department for an industry leader. Responsibilities included supervision of staff, customer and vendor relations, problem resolution, rate negotiation, sales, marketing, and planning. Operational accomplishments included steady year-to-year growth in revenue and transactions, and improvements in customer service through aggressive automation of existing systems and procedures. Sales accomplishments included several major large-volume export accounts as well as numerous other export accounts, creating significant additional revenue streams. Extensive travel and outside sales. Attended local, regional, and national industry events including panels, seminars, conferences, and conventions.

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