Customer Service Software
Resume:
Title:PC Support Specialist
*****@*******.***
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NAME: KARYN OTTA
ADDRESS:
CITY: Arlington
STATE/PROVINCE: TX
ZIP/POSTAL CODE: 76013
COUNTRY: USA
EMAIL: *****@*******.***
PHONE: 817-***-****
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
HOTSKILLS:
ESUME
Karyn A. Otta
1201 Woodland West Dr., Apt. #154
Arlington, TX 76013
Fax: 817-***-****
E-mail: *****@*******.***
Karyn Otta
1201 Woodland West Dr. # 154
Arlington, Texas 76013
817/795-0902
(H)
I would like to attain a position which allows me utilize my knowledge
of network infrastructures and components, and my technical and
customer service skills, as they apply to PCs, users and vendors;
one which will also allow me to implement and manage local and wide
area networks.
Keywords: Intranetware, Novell, CNA, Windows 95,
Windows NT, Bay Networks, routers, hubs, Microsoft Office 95,
Microsoft Office 97, Chameleon Hostlink, TCP/IP, IPX, Unix, DOS,
Ethernet, WAN, LAN, project management, Microsoft Word, Microsoft
Excel, Microsoft Access, Risc 6000, Raid Array, NT server, Oracle 7
Professional Experience
City of Arlington, Public Safety Systems Division
April, 1997
to Present
Arlington, Texas
PC Support Specialist
. Coordinating the implementation of
citywide TCI network; managing the purchase of the remaining
components needed for the public safety WAN; managing,
configuring and troubleshooting RISC 6000 boxes and Bay Networks
hubs and routers; implementing service agreements with vendors for
repairs and maintenance, and software purchases; generating,
troubleshooting and handling service calls on the public safety
computers; configuring and managing Novell servers; developing
public safety environment in NDS and creating and maintaining users
and printers; managing AIX print queues and system backups;
creating and developing various software programs in a relational
database environment; documenting service calls and time
management for the Public Safety Systems Division; implementing a
temporary peer-to-peer network used for user printing and file
sharing;
training other employees in the use of the network and some basic
configurations, and in various software programs; wide variety of
software knowledge; extensive customer service skills relating to
employee PC complaints and communication with vendors.
City of Arlington, Police Department
November, 1994
to
April, 1997
Arlington, Texas
Office Assistant
. Handling employee phone calls relating to problems
with computers, generating and handling service calls on the police
computers, upgrading and repairing PC's as needed, communicating
with various vendors for warranty repair and purchasing hardware
and software, phone support for various software loaded on City PCs,
creating and maintaining users and printers in the NDS environment,
documenting service calls in a relational database, various office
related duties which allow me to understand the needs of other
departments relating to newer technology, automating various reports
and analysis of traffic related data on Excel and Microsoft Word,
wide variety of software knowledge, and extensive customer service
relating to citizen traffic complaints and employee PC complaints.
City of Arlington, Police Department
January, 1994
to
November, 1994
Arlington, Texas
Records Clerk
. Disseminated information to detectives and
public through police reports, reviewing reports to determine what
information is legally, telephone and personal communications with
citizens and city employees, Brady Bill background checks.
Re/Max New Horizon Realtors
August, 1992
to
January, 1994
Mesquite, Texas
Assistant
to Agent. Property management, communicating with
various repair companies to maintain rental houses, communicating
with various property owners and Realtors regarding the rental or
sale of property, marketing the sale and rental of property, writing
contracts for sale and lease.
Related Skills and Certifications
Novell CNA
Education
Texas Christian University
1997
to Present
Fort Worth, Texas
Currently majoring in Business Management,
Junior Class
Tarrant County Junior College
1993
to 1996
Fort Worth, Texas
A.A.S
., Microcomputer Business Applications
References
Upon request
Contact this candidate