Customer Service High School

Taniesha Bowman

Email: ********@**********.***

Address:

City: Antioch

State: CA

Zip: 94509

Country: USA

Phone: 415-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly skilled in answering multiple line phone system and handling multiple incoming calls In-depth knowledge of directing callers to the right person Able to provide exceptional customer service to guests, callers and coworkers Excellent knowledge of administrative and clerical procedures Able to give accurate and detailed information to visitors and callers Knowledge of computers and relevant software applications Demonstrated ability of updating appointment calendars, schedules and maintaining conference room reservations Proven record of performing clerical duties such as scanning, photocopying and collating Thorough understanding of proper identification needed to rent and reserve rooms Comprehensive knowledge of keeping reception area organized Substantial knowledge of ordering, receiving and maintaining office supplies

Educational Background:

High School Dipolma from Jefferson High School, Daly City CA 1/2001 to 6/1997 (All Studies)

Job History / Details:

Summary

To obtain a position in Customer Service in Government and/or Security

Highlights

Current T.W.I.C card (exp Nov. 2017)

Current O.S.C.A card (exp Aug. 2014)

C.A.E.C Certification of Forklift operating

LPG (loss prevention group) certificate - Guard Card

Experience

January 2005 to January 2006

Aviation Safeguard Oakland, CA

Skycap

Provided high levels of customer service and assisted traveling passengers checking in luggage at curbside. Helped passengers with baggage and answered questions about departures, arrivals, and terminal facilities. Also assisted passengers to and from taxis, buses, and cars, and checked in baggage at the terminal entrance or at the passenger drop-off.

January 2004 to January 2005

Spangers Seafood Berkeley, CA

Customer Service

A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including insurance, publishing, non-profit and retail. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills.

January 2003 to January 2004

Cheese Board Pizza Berkeley, CA

Customer Service

Basic customer service skills in addition to customizing pie's and some general management.

Education

2006 Berkeley Berkeley, CA

All Studies

High School diploma received June 2006

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