Customer Service Accounting

Kimberly R Battles

Email: ********@******.***

Address:

City: Overland Park

State: KS

Zip: 66212

Country: USA

Phone: 913-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Office Assistant with performance driven to take initiative to expand responsibilities and personal attributes including dedication, developing and highly-motivating skills, strong contribution and the ability to play a direct role in the unlimited growth and success of a solid business development organization.

Educational Background:

High School Dipolma from Post University, Waterbury CT 1/2001 to 12/2012 (Forensic Accounting)

Job History / Details:

Executive Profile

Office Assistant with performance driven to take initiative to expand responsibilities and personal attributes including dedication, developing and highly-motivating skills, strong contribution and the ability to play a direct role in the unlimited growth and success of a solid business development organization.

Skill Highlights

Excellent communication skills

Resourceful

Advanced clerical knowledge

General ledger accounting aptitude

Accounting

Excellent analytical skills

Outstanding interpersonal skills

Computer proficient

Reliable

Strong work ethic

Strong organizational skills

Active listening skills

Sharp problem solver

Courteous demeanor

Customer service expert

Team player

Microsoft Office proficiency

Excel spreadsheets

Quick learner

Meticulous attention to detail

Works well under pressure

Energetic and organized

Core Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Accounting Skills

Operated computers programmed with accounting software to record, store, and analyze information.

General Ledger Accounts

Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.

Researched and resolved billing problems that had been previously missed.

Professional Experience

12/11/2012 12:00:00 AM

May 2011 to November 2012

Deluxe Corporation Lenexa, Ks.

PT Switch Agent

Assist customers to switch all of their pre-authorized transactions such as debits, credits, payroll from their previous bank account to their new bank account.

I also used the v-look-up function to find specific information that was stored in a table of data in a spreadsheet.

June 2009 to May 2011

Prescription Solutions Overland Park, Ks.

Inbound Customer Service Representative

Providing people and their doctors with information to make better decisions about their health.

Helping people get access to the right care from different pharmacies the first time getting a prescription.

Respond to all phone inquiries relating to explanation of benefits, benefit coordination, claims inquiries and prescription refills.

November 2008 to June 2009

NCO Group Lenexa, Ks.

Billing/Finance Representative

Answer incoming calls from home for wireless customers in a professional, polite and courteous manner.

Provide prompt resolution to customer inquiries by providing appropriate and accurate information, accurately document on the customer account

Update customers records in required systems

Used pivot tables of spreadsheets for different clients on Special Projects

Education

2013 Post University Waterbury, CT

Certificate Forensic Accounting

Coursework in Accounting Information Systems, Fraud Prevention, Criminal Law, Intro to Criminal Justice, Financial Accounting

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