Customer Service Medical

Cherez N. Evans

Email: ********@******************.***

Address:

City: Middletown

State: NY

Zip: 10940

Country: USA

Phone: 845-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

2 years as LNP with excellent communication and teaching skills. Experience providing compassionate care in skilled nursing facilities. Maintain strong reputation for achieving high levels of patient satisfaction.

Educational Background:

High School Dipolma from Ulster County B.O.C.E.S, Port Ewen NY 1/2001 to 6/2010 (Nursing)

Job History / Details:

Professional Summary

2 years as LNP with excellent communication and teaching skills. Experience providing compassionate care in skilled nursing facilities. Maintain strong reputation for achieving high levels of patient satisfaction.

Licenses

Licensed Practical Nurse

Basic Life Support (BLS) Certification

2010 to present CPR certified through American Heart Association

Skill Highlights

Medication administration expert

Geriatric treatment knowledge

Broad medical terminology knowledge

Successful treatment of pressure ulcer

Strong medical ethic

Computerized charting specialist

Enthusiastic caregiver

Diabetes and Trained in in- and out-patient care

Hospice Patient Care

Wound cleaning/care expertise

Infection control standards expert

Flow sheet charting

Acute and rehabilitative care

Mobility assistance

Colostomy care familiarity

Gastroenteral nutrition education

Body mechanics knowledge

Medical clinical procedures comprehension

Specimen collection/processing proficiency

Sterilization techniques mastery

Professional Experience

July 2011 to Current

Wingate Nursing Home Highland, NY

Charge Nurse

Responsible for leading a 40 bed unit of Geriatric population. Oversee medication nurse and certified nursing assistants. Work closely with medical director and other physicians and nurse practitioners. Converted medical charts to electronic charts. Accurately picked up orders given by physicians and administered medication safely. Participates in interdisciplinary care plan meeting with families to meet their concerns and achieve patient goals. Provide compassionate care to worried family member. Made rounds with wound care physician and provided treatments. Sound, ethical and independent decision-making ability consistent with medical protocols. Recorded patients' medical history, vital statistics and test results in medical records. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Implemented new floor assignments based on evaluation of staffing requirements.

October 2010 to July 2011

Northeast Center for Special Care Lake Katrine, NY

Floor Nurse

As a brand new nurse I worked on the Vent unit for TBI patients. Became familiar with the care treatment and administration of oxygen, trachs, G-tubes, Peg tube, SPC, Foleys and pressure ulcers. Worked closely with RN charge nurse to ensure safe practices.

April 2006 to April 2010

Blue C/ross Blue Shield Middletown, NY

Claims Adjuster/ Customer Service

Reprocess claims to apply benefits correctly. Explained Medical Policy to members. Account representative to gain more business. Maintained highest level of call coaching. Provided comprehensive explanations of benefits to ensure low and accurate costs to members. Contacted providers on members behalf to settle disputes.

Education and Training

2010 Ulster County B.O.C.E.S Port Ewen, NY

Certificate Nursing

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