Customer Service High School

Elizabeth Dickie

Email: ********@*********.***

Address:

City: Tucson

State: AZ

Zip: 85711

Country: USA

Phone: 520-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service oriented nurse assistant with 10 years experience in fast-paced hospital environment. Established record of reliability and creating positive rapport with patients, family and staff.

Educational Background:

High School Dipolma from Pima Community College, Tucson AZ 1/2001 to 8/2012 (Biology)

High School Dipolma from Chicago Community College, Tucson AZ 1/2001 to 12/2012

Job History / Details:

Professional Summary

Energetic Patient Care Tech with 10 years experience in fast-paced hospital environment. Established record of reliability and creating positive rapport with patients, family and staff.

Licenses

CNA License, CPR Certification, Phlebotomy and EKG experience.

Skill Highlights

Medical terminology knowledge

Listening skills

Strong clinical judgment

Problem resolution ability

Stress management techniques

Calm and level-headed under duress

Enthusiastic caregiver

Patient/family focused

Gentle and skilled with therapy procedures

Culturally aware

Professional Experience

October 2011 to December 2012

Tucson, AZ

Stay at home mom / nanny

Taught children safe behavior such as seeking adult assistance when crossing the street and avoiding contact with unsafe objects. Modeled appropriate social behaviors and encouraged concern for others. Scheduled doctor, dentist and haircut appointments. Administered medication and minor first aid to sick and injured children. Sparked creativity and imagination by helping children discover new things each day. Maintained accurate daily records of children's individual activities, behaviors, meals and naps.

July 2009 to September 2011

Heart Hospital of Austin Austin, TX

PCT

Accurately charted and entered Dr. orders. Responded promptly to patient and family needs. Provided emotional support to patients and family. Monitored patient pre and post heart catheterization. Ordered and collected blood specimens pre and post open heart. Closely monitored vital signs and patient respirations post open heart and maintained continuous contact with RN and surgeon regarding patient status. Assisted patient post op with ambulation and provided techniques to maximize patient comfort.

April 2006 to January 2010

MacNeal Hospital Berwyn, IL

PCT

Pre-admit patient by obtaining medical records, collecting blood specimens, and creating a "base line" including vital signs, height and weight measurements. Monitor patient post-op responding to alarms and indications of patient distress. Promptly and accurately enter physician's orders. Maintained a clean and organized work space. Ensured items were stocked and easily accessible. Preformed necessary post op procedures including EKG's.

February 2003 to October 2005

Cornerstone Hospital Tucson, AZ

PCT

Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Collected urine, blood and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment. Assisted and documented adequate nutrition and fluid intake. Provided transportation, assistance and companionship to clients. Kept facility stocked with necessary supplies, equipment and instruments. Obtained and set up suction equipment.

Education and Training

Pima Community College Tucson, AZ

Biology

Currently working on associate degree for career in healthcare.

Chicago Community College Chicago, IL

GED

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