Project Manager Sales
Resume:
Title:Senior Engineer
***********@*******.***
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NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: CA
ZIP:
CANDIDATE ID: 2863828
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 415-***-****
EMAIL: ***********@*******.***
HOMEPAGE:
HOTTEST SKILLS: oracle, financial, audit, product, sale, lien, market, e-commerce,
communication, strategic, statement, crm, marketing, budget, advertising, brand, content,
presentation, retail, revenue
REVISION: 08-SEP-02
RESUME:
6573 Neal Kassner
Novato, CA 415-***-**** ***********@*******.*** NEAL I. KASSNER, CPA11
Presidio Drive
(h) Novato, CA 94949
(c)
e-mail: ***********@*******.***
ELECTRONIC RELATIONSHIP MANAGEMENT
Strategic Planning...Business Development...Customer ProfilingData
WarehousingData Mining
A consummate, driven leader and manager, with in-depth knowledge of E-business
solutions and applications, with front to back office integration of those
applications. Additional strengths in: E-Commerce, Enterprise Architecture,
Customer Care/Service, Call Center/Telephony, Sales Force Automation, Data
Warehousing, Data Mining, Project Management, Key Alliance Development,
Negotiations, Resource Planning, Risk Management, Staff Development/Training,
and Vendor Review Presentations.
Proven business development skills, with team-building and problem-solving
capabilities in telecommunications, retail and financial services verticals. A
broad base of experience includes directing a sales force, overseeing
application development projects with high-level requirements analysis, and
managing an entire Information Systems budget, including giving presentations of
departmental information to senior management.
EDUCATION
MBA
(planned 2000), emphasis in E-Commerce/Finance, Santa Clara University,
Santa Clara, CA
BA,
Economics, University of California, Los Angeles, CA
CAREER HISTORY & HIGHLIGHTS
PRACTICE DIRECTOR, Global E-Business SolutionsOracle Corporation
(1999
-present)Redwood Shores, CA
Joined this $9 billion software company to direct global E-Business consulting
and product development initiatives, with P&L responsibility over the West
Region in conjunction with CRM license revenues.
7 Senior Product Manager for Global E-Business R11i Early Adopter Initiatives,
developed and launched early adoption program for strategic E-Business customers
(top 10 accounts).
7 Responsibilities include: managing a team of 15-20 subject matter experts
within product development, delivering pre-release R11i content to top CRM
customers, organizing global road shows, setting up virtual sandbox environments
for customer testing of R11i applications, and conducting technical workshops at
strategic client sites.
7 Accomplishments include: establishing large-scale reference E-Business
accounts ($100M in license/consulting revenues), developing effective
marketing/sales messages for R11i product bundle solutions, achieving R11i field
readiness across all E-Business 11i products within Oracle consulting, support
and sales organizations, and reducing support call volumes within product
development by 20%.
7 Technical content includes: APIs, schema, technology stack, user interfaces,
system interfaces, key integration points, and globalization impacts.
7 E-Business product families include: E-Commerce, Sales, Service, Call Center,
Communications Verticals, Financial Apps, HR, Manufacturing, Supply Chain
Management (ERP)
MANAGING CONSULTANT, e-Solutions Consulting MCI-Worldcom/EDS
(1998
-1999)San Francisco, CA
Joined the $2 billion Systemhouse Division of this $40 billion
telecommunications and Internet services provider to manage its Bay Area sales
force, oversee Customer Care-related projects, and provide Business Intelligence
solutions in delivering superior system integration services.
7 Generated $150M two-year Proposal Bid and Statement of Work for California
State Automobile Association Service Business Model Project (SBM) including
project management, functional development, design, development and unit
testing, hardware and software, telephony and deployment elements.
7 Within SBM, managed design of Customer Care application, data and technical
conceptual architectures for Voice-to-Voice/Telephony (Call Centers),
Face-to-Face (District Offices) and Self-Service (Internet, Kiosk) delivery
channels.
7 Within SBM, facilitated Joint Application Development sessions between MCI
Systemhouse/EDS and CSAA Enterprise Architecture, Customer Care, Kiosk and
Telephony Team management, gathering high-level functional and technical
requirements for application, data and technical architecture conceptual
design.
7 Within SBM, provided consulting services in the functional areas of:
Contact/Event Interaction Logging, Customer Profiling/Personalization, Lead
Generation, Marketing Data Warehousing, Business Rules, Filters and Workflow
Engines, Prompting and Scripting, Membership Identification, Workforce
Management, Quote Management, Comments, Compliments and Complaints, Appointments
and Scheduling, and Internal and Programmed Customer Communications.
PROJECT MANAGER, Strategic Systems GroupPhilips Electronics, N.V.
(1997
-1998)Sunnyvale, CA
Joined the Semiconductor Division of this $39 billion global conglomerate to
manage all IS-related functions, supervise staff, manage all EDS contracts, and
consult business units on technical/business feasibility within a $50 million IS
budget.
7 Drove, developed and maintained software alliance relationships with key
partners during various phases of the Philips Certification Program (discovery,
priority, evaluation, planning, development, configuration, go-to-market).
7 Renegotiated outsourcing contract with EDS in order to reduce the
manufacturing contract by 20%, resulting in a saving of $2 million.
7 Played key role in vastly improving the Electronic Commerce program, helping
to increase Semiconductors' trading partner base by 50%. Also, helped change EC
technical infrastructure, decreasing costs by 25%.
7 Implemented a new invoicing system for internal customers to improve customer
satisfaction, resulting in a 20% improvement, according to an internal survey.
7 Restarted a Total Quality Management Program (Philips Business Excellence) to
produce 25% overall improvements in nine key areas, including Customer
Satisfaction, Business Results, and Internal Processes.
7 Led the prioritization of customer connections to Philips applications using
key drivers (joint customers, market position, technology interest, industry).
SENIOR INTERNAL
AUDITORKnight-Ridder, Inc.
(1996
-1997)Miami. FL
Recruited by the nation 's second largest newspaper publisher, employing 22,000,
to serve as part of the Corporate Internal Audit Group. Responsible for
substantiating material financial statements for each newspaper site while
assisting divisions in operating their business processes more efficiently and
effectively through Best Practices.
7 Successfully supervised a team of 3-6 internal auditors, reviewing business
units' compliance with corporate-wide financial fundamentals while improving
cycle processes.
7 Performed detailed IS audits on newspaper groups that were in the process of
converting mainframe to client-server based applications.
7 Uncovered a material overstatement in advertising receivables, leading to a $1
million write off of receivables (50% of the account balance). This led to a
replacement of key senior managers and the corporate-wide institution of a new
credit policy.
7 Streamlined all business processes through the new functionality incorporated
by the new Oracle-based systems, leading to a $1 million reduction in overall
purchasing costs, a $0.5 million reduction in payroll administrative costs, and
a $0.25 million reduction in advertising/circulation costs.
ASSOCIATE / SENIOR ASSOCIATECoopers & Lybrand, L.L.P
.
(1991
-1996) Los Angeles, CA
Selected to join the Business/Computer Assurance Services Division of this $15
billion firm, employing 140,000 in 152 countries. Responsible for providing
external audit, accounting, regulatory advice, attest-related services,
corporate training, and public audit/advisory services for companies of all
sizes
. As a Senior Associate, was authorized to plan/budget audits/consulting
engagements exceeding $10 million.
7 During first engagement (ARCO), was instrumental in reducing staff count by
25%, and created analytical reports that helped reduce total engagement costs by
25%.
7 On second engagement (Pasadena Investment Trust), helped increase Coopers &
Lybrands realization rate by 35% and contributed to the client's timely
compliance with SEC requirements.
7 Served as part of the management team that obtained the business-specific
requirements of a large city-funded association, resulting in a $9 million
system implementation project for the company.
7 Contributed toward the firm's expansion of responsibilities from a Q/A to a
total project management role, resulting in a 200% increase in consulting fees
within 18 months ($1 million to $3 million).
7 Planned and supervised financial audits and reviews on material components of
clients' financial statement reporting, preparing annual reports of consolidated
financial information with related footnote disclosures and SEC filings (10-K,
10-Q) for retail and financial service clients.
7 Designed IS reviews on change management of financial applications, computer
operations, computer security and local area networks.
TECHNICAL EXPERIENCE
Implementations: Oracle CRM3i Suite (Call Center, Service, Sales, Marketing,
E-Commerce), Peoplesoft HRMS, Oracle Financials, Oracle Manufacturing
Other Systems: Genesys Labs (CTI, IVR, ACD), Chordiant (Call Center), Epiphany
(Campaign Management)
Business Intelligence: Oracle Discoverer 3i
Data Mining: Oracle Darwin 3i
Data Warehousing: Oracle Express
Systems Integration Tools: Thin Client (ActiveX, HTML)
Programming Languages: Java, SQL, Visual Basic
Operating Systems: Linux, HP-UX
DBMS: Oracle 8i, DB2
ERD Modeling/Architecture Tools: Visio, Designer 2000
Reporting: Actuate, Crystal, Oracle Intelligence
Excellent references available upon request.
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