Customer Service Manager

Confidential User

Email: ********@**********.***

Address:

City: Bensalem

State: PA

Zip: 19020

Country: USA

Phone: 215-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Exceptional Manager with special emphasis on project management and customer service. Long track record in dealing professionally and effectively with individuals from diversified backgrounds. Capacity to multi-task and prioritize responsibilities in a fast-paced environment. Extensive customer service experience and product knowledge in the financial and insurance industry.

Educational Background:

High School Dipolma from PGA of America Education Center, Port St Lucie FL 1/2001 to 4/2005 (Golf Course Management)

Job History / Details:

Summary

Exceptional Manager with special emphasis on project management and customer service. Long track record in dealing professionally and effectively with individuals from diversified backgrounds. Capacity to multi-task and prioritize responsibilities in a fast-paced environment. Extensive customer service experience and product knowledge in the financial and insurance industry.

Highlights

Client relations specialist

Conflict resolution techniques

Meticulous attention to detail

Persuasive

Focused on customer satisfaction

Skilled multi-tasker

Deadline-oriented

Process Improvement

Experience

April 2012 to Current

Sypek and Sandford Insurance Agency Bensalem, PA

Independent Agent

Developed, implemented and monitored programs to maximize customer satisfaction.

Improved service quality and increased sales 25 percentage by developing a strong knowledge of company's products and services.

Handled policyholder claims from start to completion, maintaining contact with the company claims department, adjuster and policyholder to ensure it was dealt with in a timely matter.

Developed rapport with the customer base by handling difficult issues with professionalism.

Currently hold Property and Casualty License for both PA & NJ.

January 2011 to April 2012

Acorn Financial / John Hancock Yardley, PA

Account Manager

Successful networking led to 80 new clients in first year

Efficiently managed all client communication and policy customization processes with 100 percentage customer satisfaction

Manage all account administration and activities including, complete individual and group policy knowledge, fulfillment, and monitoring, ensure proper bookkeeping practices

Liaison and maintain all underwriter and policyholder relationships and communications

Develop marketing strategies to maintain healthy competition with other insurance vendors

Currently hold Series 6 as well as Life, Accident & Health Licenses.

March 2008 to December 2010

River Crest Golf Club & Preserve Phoenixville, PA

Assistant Golf Professional

Work directly with Head Golf Professional on all marketing and sales improvement strategies for the club's 900 members

Promoted to Co-Chairman of the junior golf program in 2009, successfully managed golf clinics for 100 children 4 to 15 years of age

Successfully streamlining current merchandising and technology trends resulting in increased member sales by 15 percentage over previous year

Increased lesson revenue by 50 percentage from 2008-2010

Promoted to Tournament Manager in 2010, coordinated and planned each of the clubs 15 outside events

January 1997 to February 2008

Pine Crest Country Club Lansdale, PA

Assistant Golf Professional

Manager of all merchandise and control procedures for an inventory of $150,000

Designed, implemented, and taught five week clinic increasing participation 20 percentage from 2002 to 2007

Responsible for the overseeing of the golf clubs $350,000 payroll

Promoted to Tournament Director for 2008 increasing tournaments by 15 percentage and retention by 10 percentage over previous year

Collaborated with Head Professional and Superintendent/General Manager on all revenue raising initiatives for 100 members

Successfully secured management and maintenance functions of entire facility in the scheduled absence of the Head Professional

Key player from years 2006-2008 in managing the golf operations one million dollar budget

Managed professional and successful relationships with corporate representatives to maintain and increase participation in the Corporate Leagues

Education

2005 PGA of America Education Center Port St. Lucie, Florida

Certificate Golf Course Management

Coursework in Marketing, Business Management and Communications

Customer Service Management

Supervising and Delegating

Additional Information

Volunteer experience

Served on 11 member volunteer committee for First Annual Front Row Foundation Golf Tournament in 2011 hosted by Axis Construction Management, assisted in overall management of very successful first outing that provided over $45,000 in donations to the charity, specifically charged with facilitation of the acquisition of sponsored top level shoe bags and prizes for the tournament requiring simultaneous management of six professional relationships

Coordinated and directed 1st Annual Breast Cancer outing in 2008 which raised over $13,000

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