Engineer Manager

MICHAEL L. MUNOZ

Manassas VA *****

Cell 703-***-**** ************@*****.***

http://ccie.gotdns.org

SUMMARY OF EXPERIENCE

Respected CCIE and CCDP Network Engineer with over 5 years of related IT experience ranging through the

different layers of the OSI model. Specialized in routing to take the lead in numerous design and troubleshooting

occasions for legacy and current protocols. Proven track record of high performance and initiative.

PROFESSIONAL BACKGROUND

Senior Network Engineer May 2003 - Present

AAA Networks, Falls Church, Virginia

Work performed directly contributed to a Cisco Customer Satisfaction Rating of 4.75 out of 5.0 for AAA

Networks.

Provide Project Management, Design/Architecture, Documentation, Implementation, and Top Tier Support for

all assigned projects in a billable role.

By providing a dual role as Project Manager and Senior Engineer I was able to maximize profits on a per

project basis by minimizing need for multiple billable contacts.

Responsible for building and maintaining the lab network for the purpose of proof of concept testing and

passing Cisco recertification audits.

Projects include AVVID network infrastructure implementations in Security (VPN, Firewall, IDS), IP Telephony

(Call Manager, Unity, Voice Gateways), and Wireless Networking (Access-Points, Bridges, Clients).

Provide pre-sales support for complex design solutions on numerous projects.

Increased project profitability by working in add-on sales during various projects.

Liaison to Cisco for Silver Partner status requirements, training options for engineering department, and any

project involvement with Cisco System Engineers.

Senior Engineer Contractor for Verizon Avenue February 2003 May 2003

Zenetex, Herndon, Virginia

Provided 4th level support in designing solutions and appropriate test scenarios for new products, architectures,

software, equipment, and enhancements to the current network.

Participated in establishing design requirements for the total redesign of the Verizon Avenue network.

Demonstrated a high level of technical writing and project management skills by creating numerous published

documents on design concepts and testing efforts within given deadlines.

Designed, developed, and documented a bandwidth measurement Linux server that is deployed in the

engineering laboratory and all Point of Presence (POP) locations. The speed server was designed as a low

cost throughput measurement tool for customers or field technician s use and a jump point for engineers

troubleshooting tools.

Configured and deployed an IPSec based Virtual Private Network (VPN) solution for use by the engineering

department. Additional parameters were placed into the solution to allow strict control for vendor access on an

as needed basis.

Appointed Subject Matter Expert (SME) for the GuestTek hospitality solution.

Certified, tested, and utilized various equipment on the DSL based network for wired and 802.11b wireless

properties. Equipment included Cisco routers and switches, Redback 1800 router, Riverstone 8000 router, HP

switches, Copper Mountain, and Paradyne/Elastic DSLAM s.

Senior Network Engineer US Global Support Operations Center Tier II September 2001 - February 2003

Network Engineer Customer Install Engineering Team October 2000 - September 2001

Cable & Wireless, Reston, Virginia

Responsibilities include 3rd level support for detailed design, configuration, maintenance, and redesign of all

customer networks for Managed Network Solutions.

Work closely with customers to configure networks that are specific to their needs. Configuration scenarios

include routing, bridging, and routed protocols such as RIP, EIGRP, OSPF, IP, IPX, SRB, DLSW+, as well as

others over multiple mediums.

Configure and test new Internet circuits on Cisco 7500 backbone routers running BGP and IS-IS.

Extensive testing and provisioning experience on fractional circuits, full T1 and DS-3 lines using React 2001

along with Wideband and Broadband DACS configurations.

Proficient on installing, configuring and troubleshooting Cisco routers, Racal and Adtran CSU/DSU's,

1/0 and 3/1 DACS, Nortel Frame Relay switches, Newbridge/Alcatel hardware and 46020 software.

Researched, designed, and installed a Cisco router R&D lab to test new solutions and existing configurations.

Designed and deployed internal training website targeting job skills and individual certification goals minimizing

expenditure on external vendors.

Received Preville award, the Customer Install Engineering department s most prestigious award.

Recipient of Emerald GEM award for extraordinary technical support resulting in customer retention.

Received 2 Presidential awards for engineering several customer circuits in a timely manner to ensure an

increase in revenue for Cable & Wireless.

Contractor for Sprint's Managed Network Services October 1999 - October 2000

Renaissance Worldwide, Reston, Virginia

Provided 2nd level fault isolation on WAN (Frame Relay, ISDN, ATM, HDLC, and PPP) and LAN (Ethernet,

Fast-Ethernet and Token Ring).

Responsible for troubleshooting multiple protocols including IP, IPX, RIP, OSPF, IGRP, and EIGRP on Cisco

and Bay Networks routers.

Implemented a high level of knowledge on Alcatel and Nortel frame switches to provide greater isolation in

network troubleshooting.

Provided proactive monitoring of customer networks as well as technical guidance for customer assistance.

Assigned to the most critical account in the Direct Support Operation Center.

Skilled use of database and troubleshooting tools to include UNIX, Cabletron Spectrum, TRS, FMS, TDT2,

PSN2, MASTER ANALYST, OESOTS, ODIE, MATRIX, and REACT 2001.

Telecommunications Systems Controller October 1998 - December 1999

U.S. Army, Pentagon, Virginia

Performed fault isolation on 56K through DS-3 circuits and networks traversing government and commercial

fiber optics, microwave, and satellite transmission media.

Monitored, isolated faults, and restored circuits utilizing SONET Transmission Manager (STM), Network

Equipment Technologies Integrated Digital Network Exchange (IDNX), and Newbridge.

Responsible for managing and maintaining a 50 Node IDNX-based Wide Area Network (WAN).

Assessed and restored various bandwidth circuits utilizing TTC Fireberd 6000, spectrum analyzer, oscilloscope,

frequency counter, signal generator, and power meters.

Hand selected over 12 other technicians to serve as A Shift's primary technical trainer of new personnel.

Provided support for the Defense Information Systems Agency (DISA) on their Asynchronous Transfer Mode

(ATM) backbone.

Telecommunications Technician October 1997 - October 1998

U.S. Army, Camp Red Cloud, Korea

Solely responsible for the unit maintenance of 36 Mobile Subscriber Equipment (MSE) shelters, to include

Nodecenters (NC), Small Extension Nodes Switches (SENS), Radio Access Units (RAU), and Mobile Subscriber

Radiotelephone Terminal (MSRT).

Established a central resource library by compiling and ordering all required technical manuals thus

decreasing maintenance time by two hours.

Earned a commendable rating in signal maintenance during the Division Command Inspection Program.

Telecommunications Technician January 1996 - October 1997

U.S. Army, Ft. Bliss, Texas

Performed bench testing and repair down to the component level on Single Channel Ground and Airborne Radio

System (SINCGAR) and Digital Group Multiplexer (DGM) equipment including the AN/GRC 103 radio and all

corresponding equipment.

Trained as a Radio/Communications Security Repairer and Wire Systems Equipment Repairer.

Saved the organization over $60,000 by reassembling scrap radio equipment into recoverable items.

PROJECTS

Worked as an Assistant Technical Editor on the CertZone Glossary of Networking Terms and Abbreviations.

CertificationZone.com, Genium Publishing Corp.

Consulting work for CTEC Electronics. Provided design and implementation services for enterprise networks.

ACHIEVEMENTS

Certificate, Cisco Wireless LAN for Field Engineers, June 2004

Certificate, Cisco Certified Internetwork Expert, Routing and Switching CCIE #9751, July 2002

Certificate, Cisco Certified Design Professional CCDP, August 2001

Certificate, Cisco Certified Network Professional CCNP, July 2001

Certificate, Cisco Certified Design Associate CCDA, July 2001

Certificate, Cisco Certified Network Associate CCNA, May 2000

Certificate, Alcatel 3600 MainStreet Bandwidth Manager Core Functions - Chantilly, VA, February 2001

Certificate, Alcatel 345 MainStreet High Capacity Bandwidth Manager Core Functions - Chantilly, VA, March 2001

Certificate, Customer Relations Training - Crystal City, VA, December 1998

Certificate, Teletutor's Computer Based Training in each of the following: T-1 Basics, LAN Basics, ATM

Fundamentals, Frame Relay Applications and Technology course, Fiber Optic Principles and Emerging Network

Technologies 1998

Certificate, Signal Leadership Course - Ft. Eustis, VA, June 1999

Certificate, Microwave Systems Operator/Maintainer 101-31P10 - Ft. Gordon, GA, December 1995

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