Human Resources Manager

Carol Bishop

Email: *********@********.***

Address: **** ******** **

City: Lakewood

State: CO

Zip: 80215

Country: USA

Phone: 303-***-****

Skill Level: Director

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CAROL BISHOP

2075 Rosewood Drive, Lakewood, CO 80215 303-***-****

*********@********.***

OBJECTIVE

Seeking a middle management human resources manager position where I can use my 20 years of human resources experience in numerous industries to assist senior HR management in improving current strategies, projects, and employee relations.

CAREER SUMMARY

Human Resources Executive with more than 20 years of extensive and progressively responsible experience in a variety of industries. Proven results in implementing cost-effective solutions in changing industries through creativity, problem solving, conflict resolution, communication skills, teamwork, humor, and collegial style.

Additional areas of expertise include:

- Employee relations - Recruitment/retention - Policy and procedure development - Compensation/benefits - Job descriptions - Performance appraisals - Employee recognition - Employee advocate - Management training - Quality improvement - Safety and Workers Compensation - Company, state and federal audits

PROFESSIONAL EMPLOYMENT

MOJO COFFEEHOUSE, Lafayette, Colorado 2003-2012

Owner

Responsible for all aspects of this cafe business from initial concept, business plan, and build out, to day to day operations, inventory management, menu creativity, employee management, business success and ongoing viability. Sales have increased each year since opening in 2003.

NORTH SUBURBAN MEDICAL CENTER, Thornton, Colorado 2000-2002

Director of Human Resources

Reported to CEO. Set strategic goals for 600 employees, including recruitment costs, turnover, timeliness of evaluations and vacancy fill rate. Team leader of Gallup Employee Opinion Survey with highest participation score in division in 2000. Increased overall employee satisfaction in 2000 and 2001.

-Actively participated on several task forces to revamp current policies and procedures on compensation, contract labor, recruitment, interviewing, job descriptions, and performance evaluations.

-Initiated and managed a recruitment/retention philosophy ensuring employees were mentored from first contact with company, through orientation, 90-day evaluation period and annually.

-Developed a dashboard for each department to track goals and monitor action plans quarterly.

-Served as a consultant to the Nursing Advisory Committee to brainstorm solutions to current nationwide nursing shortage.

DOUBLETREE HOTEL, Denver, Colorado 1995-2000

Director of Human Resources

Reported to CEO. Responsible for all human resource functions for 350 employees. Participated in annual budget process with key role in deciding wage criteria. Managed difficult employee relation issues fairly and consistently. Part of management team that successfully converted the hotel from Red Lion to Doubletree in 1997. Provided consulting for legal issues in the Denver region and for corporate projects.

-Rolled out corporate employee opinion survey with improved results each year.

-Successfully implemented and managed new employee mutual respect policy, drug-free workplace policy and attendance issues.

-Decreased attrition by 32% by implementing improved interviewing techniques, new orientation and training programs, and greater employee recognition.

-Chaired employee values committee that monitored guest comments, quality standards, employee morale, and employee newsletter.

CENTENNIAL PEAKS HOSPITAL, Louisville, Colorado 1989-1994

Director of Human Resources

Reported to CEO. Created HR policy/procedures manual, job descriptions, and performance evaluation process and successfully managed legal issues, unemployment, and Workers Compensation for 225 employees. Revamped orientation, developed and conducted management training, developed employee retention/recognition program and internal newsletter. Responsible for three changes in payroll system and cafeteria style benefits. As a member of management team, analyzed job duties and implemented reduction in force and wage freezes.

COMPUTERWORKS, INC., Denver/Boulder, Colorado 1980-1989

Personnel/Office Manager

Reported to Owner. Designed and administered orientation program, personnel policies and procedures for 65 employees. Created employee committee, employee motivation activities, and newsletter. Recruited and supervised administrative staff, developed new paperwork flow patterns, forms and database.

EDUCATION and CERTIFICATIONS

B.A. English, University of Colorado, Boulder, Colorado

PHR Certified, Human Resources Accreditation Institute, 1991

Certified, Master Trainer/System Administrator for DDI Targeted Selection, 2002

Teaching certificate - secondary education

Various annual educational human resource seminars

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