Manager Customer Service

Location:

Kalamazoo, MI

Posted:

December 10, 2012

Contact this candidate

Resume:

Ted Rafferty

Email: *********@********.***

Address: **** ****** **

City: KALAMAZOO

State: MI

Zip: 49008

Country: USA

Phone: 269-***-****

Skill Level: Entry

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ted Rafferty

2523 Lomond Dr.

Kalamazoo, MI 49008

Phone: 269-***-****

Email: *********@********.***

OBJECTIVE: With a proven track record in delivering excellent levels of employee satisfaction and considerable experience in recruitment, placement and management of personnel, I aspire to be valuable team player of the human resources team of your prestigious organization.

QUALIFICATIONS

* 11 years Human Resource/Management experience

* 14 years Service Industry experience

* Strong communication skills

EMPLOYMENT

2011 - 2012 Office Manager, PMV Painting and Decorating

Managed all aspects of the office including:

* Developed a hiring/training process

* Created and managed job files

* Provided customer service

* Provided staff with feedback and benefits information

* Used QuickBooks software to manage finances

2000 - 2008 Manager, Bennigan`s Restaurant (LaBelle Management)

Managed all aspects of the restaurant including:

* Implementation of training programs

* Provided employees with benefit information

* Managed and maintained employee files

* Provided employee performance reviews, on-time

* Prepared weekly/monthly sales budgets

1999 - 2000 Food and Beverage General Manager, Moors Golf Course

Managed all restaurant and beverage operations:

* Hiring/firing of staff, scheduling, payroll, training

* Weekly inventory control & budget analysis

* Negotiated food contracts with various vendors

* Catering of special events

1992-1999 Server/Bartender/Manager, Millennium Group Restaurant`s Chianti`s/BlackSwan

Several job responsibilities including:

* 1992 - 1997, Server and bartender positions at both restaurants

* 1997 - 1999, managed Chianti`s

* Assisted the general manager with a variety of daily activities including staff training, inventory, customer service and general lunch/dinner operations.

EDUCATION

2008-2012 Western Michigan University BBA degree in Human Resources Management

2000-2008 Multiple leadership & service industry training courses offered through

LaBelle Management

2000 Hospitality, communication and leadership course, Kalamazoo College

1994-1997 Communications Major, Western Michigan University

1991-1994 Portage Northern High School

References

Phil VanderLaan

PMV Painting and Decorating

Owner/President

1701 Vanderbilt Ave. Suite A