Customer Service Manager
Resume:
Title:CT
abp7nc@r.postjobfree.com
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NAME: EILEEN SPARROW
ADDRESS:
CITY: Chelsea
STATE/PROVINCE: MI
ZIP/POSTAL CODE: 48118
COUNTRY: USA
EMAIL: abp7nc@r.postjobfree.com
PHONE: 734-***-****
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
HOTSKILLS:
ESUME
EILEEN SPARROW
13310 Harper Drive
Chelsea, MI 48118
abp7nc@r.postjobfree.com
CAREER OBJECTIVE:
I am seeking challenging and motivating professional
position which will allow me toutilize my work experience.
EDUCATION:
BS
Western Michigan University, April 1985
Major:Health Administration
Minors:Health Studies, Human Resources
SEMINARS:
Seven Habits Of Stephen Covey, 1998
The Disney Approach to Customer Loyalty,
Disney Institute, February 1998
The Disney Approach to People Management
Disney Institute, Orlando Fla. 1997
Approach to Quality Management/Customer Service
Orlando Fla. Disney University, 1996
Advanced Topics in CT,
Sante Fe, New Mexico, 1995
Director of CT
/MRI Conf.
Ann Arbor, MI.,1988 - 1995
Diversity Training,
Ann Arbor MI
., 1993
Team Leader
Training, Ann Arbor, MI., 1992
Interactive Management,
Ann Arbor, MI., 1987
HONORS & AWARDS:
1998 Commitment to Excellence, Customer Service
1995 Employee Recognition Award
1994 Employee Recognition Award
1994 Distinguished Service Award
EXPERIENCE:
1999
- presentRadiology Manager, CT Radiology, University of Michigan
Health Systems, Ann Arbor, MI 48109
Responsibilities include directing all aspects of operations for the
CT s
Division of Radiology. As well as maintaining and managing budgetary
issues and implementing changes that directly impact revenue
enhancements.In addition, I am the task force leader for the Radiology
program for Customer Service. I am responsible for writing and
presenting inservices and seminars regarding all aspects of Customer
Service, providing optimum services to our patients, families and
friends.
Allied Health Manager, CT/General Imaging Radiology1996
- 1999University of Michigan Hospital, Ann Arbor MI 48109
Responsibilities include directing operational activities, within
several divisions of Radiology.
Project trends for future changes in patient volumes. Managing 75
people of varying classifications, through a total quality management
approach. Maintaining and implementing a cost efficient operational
budget as well as implementing changes that have a direct impact on
revenueenhancements.Implement changes in policies and procedures that
are customer service driven.Implement changes that have a direct
correlation with downsizing, while maintaining an efficient,total
quality and customer service environment.
Customer Service Team Leader- Developed a program for an ongoing
customer service commitment
in the Radiology Department at the
University of Michigan Hospital
. The purpose of which is to evaluate
and implement changes within our department that will address and meet
the needs of our customers, including quarterly surveys.
1994
-1996Allied Health Manager, CT Radiology Division.
University of Michigan Hospitals, Ann Arbor MI 48109
Responsibilities include coordination of all operational
activities.Managing 35 staff members of
varying classifications again with a commitment to Total Quality.
Planning and designing CT
suites as well as the evaluation of new equipment and products.
1993
-1994Allied Health Manager, CT/MRI Radiology Division.
University of Michigan Hospitals, Ann Arbor MI 48109
Responsibilities included directing operational activities for both
CT/MRI divisions in Radiology.
Evaluation and implementation of equipment and product needs.Maintain
and implement a cost
efficient budget. Manage 55 clerical, technical and research assistant
staff members.
Implemented
computerized scheduling, which improved overall efficiency and
customer satisfaction, with
patient scheduling.
1992
-1993
Acting Administrator for Patient Services.
University of Michigan Hospitals Ann Arbor MI 48109
Responsibilities included overseeing operational activities for 7
different Radiology divisions with
150 staffmembers.As well as,directed 7 other Radiology managers with
their routine operation
and personnel issues.In addition, was a resource for budgetary issues,
policy and procedural
changes with capital projects, which included planning and the
designing new and existing Radiology suites.Also acted as a liaison
for the Radiology Department,
and the institution regarding matters directly affecting patient care
and focusing on
customer service.
1987
-1992Allied Health Supervisor II, CT Division of Radiology
University of Michigan Hospitals, Ann Arbor MI 48109
Responsibilities included the operational coordination of 5 CT
scanners in an adult and pediatric
setting, staffingconsisted of 37 clerical and technical staff members.
Also responsible for various
aspects of personnel and human resources issues.Brought the department
on-line to meet the
needs of a level one-trauma site.Responsible for planning and
upgrading CT suites as well as
evaluating new equipment and products.
1984
-1987Allied Health Supervisor II, Special Procedures Radiology Division
University of Michigan Hospital, Ann Arbor MI 48109
Responsible for planningand equipment evaluationand purchasing for the
Special Procedures
department in the new hospital, which consisted of 5 angio suites and
1 myelographic suite.
1981
-1984Sr. Clinical Radiographer II,( ass't supervisor ) Special Procedures
Radiology Division
University of Michigan Hospital, Ann Arbor MI 48109
1978
-1981
Radiographer
University of Michigan Hospital, Ann Arbor MI 48109
Publications
Radiology Management, The Journal of the American Healthcare Radiology
Adm.
May/June 1998 - Creating a Successful Relationship with Customers
REFERENCES:Available upon request
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