Customer Service Sales
Resume:
Tina Day-Pinckney
Email: *********@********.***
Address: *** ****** ***** ****
City: Fairmount
State: GA
Zip: 30139
Country: USA
Phone: 404-***-****
Skill Level: Management
Salary Range: $34,000
Primary Skills/Experience:
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Educational Background:
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Job History / Details:
Tina L Day
Hitachi Koki USA-Norcross, GA
A/R Account Analyst/ Credit and Collections
Managed 800+ assigned accounts to ensure all A/R functions are accurate and complete according to company policy. Contact accounts with outstanding balances exceeding 60 days past due, request backup to process short payments and/or gather any information needed to reconcile account to a current balance status. Coordinate payment plans with customers on seriously past due accounts and prepare/submit to management for approval. Monitor accounts to ensure payments are made according to agreement. Review all orders on past due accounts, prepare file for management to review and approve orders or contact customer and sales representatives when orders are recommended to be held. Negotiate terms with the customer on orders being held. Review and release orders where applicable. Obtain current Dun and Bradstreet reports when necessary or other financial documents as needed. Work closely with document control, customer service and sales staff regarding returns and pending credits on past due accounts. Prepare and send final demand letters on accounts that have defaulted on account terms. Prepare account file and forward to management for further collection efforts.
ConAgra Poultry Inc-Duluth, GA
Customer Service Rep / Production Planner
Sole customer service representative for all U.S Military bases using assigned distributors. Responsible for compiling orders from distributors on a daily basis, entering orders and coordinating shipping/delivery of orders. Log and resolve all product quality, delivery issues and/or customer complaints. Track and maintain database for frozen inventory of excess product. Negotiate sales of excess product with large retail grocery chains and brokers. Enter all sales orders of excess product, plan production and schedule delivery according to customer requirements. Prepare weekly production schedule to four processing plants based on customers orders. Act as liaison between customer, processing plants and transportation to ensure efficient delivery of orders.
Accounts Receivables / Claims and Collection Coordinator Responsible for validating customer deductions and processing claims. Collection of outstanding debts and invalid deductions. Process customer claims in database. Maintain all correspondence and files for 300+ assigned accounts. Reconcile all customer accounts on a weekly, monthly and year end basis.
Computer skills All Microsoft office applications Peoplesoft AS400 Syspro Outlook and Lotus notes
Additional training Supervisory skills/motivation Diversity training Sexual harassment
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