Customer Service Manager
Resume:
Title:BUSINESS CONSULTANT
******@***.***
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NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: OH
ZIP:
CANDIDATE ID: 2893479
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 419-***-****
EMAIL: ******@***.***
HOMEPAGE:
HOTTEST SKILLS: product, sale, market, marketing, communication, fulfillment, inventory,
national account, presentation, retail, sales rep, acquisition, billing, expense, stock
REVISION: 08-SEP-02
RESUME:
NAME: RICK BRUNSWICK
ADDRESS: 23740 TR 181
CITY: FOREST
STATE/PROVINCE: OH
ZIP/POSTAL CODE:
COUNTRY: USA
EMAIL:
PHONE: 419-***-****
CANDIDATE ID: NA
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Any
RATE NEEDED: Not Entered
HOMEPAGE:
COMMENTS:
HOTSKILLS:
RICK BRUNSWICK
23740 TR 181
FOREST, OH 45843
******@***.***
SUMMARY
Highly effective and experienced professional in logistics and
distribution management with diversified administrative and
operational experience.
EXPERIENCE AND ACHEIVEMENTS
1997
TO PRESENT ADJUNCT FACULTY, UNIVERSITY OF FINDLAY
1997
TO PRESENTBUSINESS CONSULTANT,
BRUNSWICK CONSULTING
1981
TO 1997HANCOR INC
. MANUFACTURER OF PLASTIC DRAINAGE PRODUCTS
CORPORATE DISTRIBUTION MANAGER
(1994 TO PRESENT) FINDLAY, OH
Directed overall transportation, customer service and order
fulfillment, warehousing and plant administration functions at
Hancor's 15 manufacturing locations including over 250 employees and
over 110 power units with a $20M annual expense.
Reduced customer outbound transportation costs more than 10% and saved
$1.3M annually by developing a training and implementation program on
transportation as well as instituting control procedures.
Designed and implemented a new computerized customer order processing
system at company's 15 manufacturing facilities based on best business
practices as defined by Arthur Anderson's Best Business Practices
Division.
Developed standardized warehouse layout and size and reduced
warehousing cost per pound by 15% and saved $.3M annually.
Established and implemented plans, goals and measurements to improve
overall service and reduce costs.
CORPORATE MANAGER, OUTBOUND LOGISTICS/CUSTOMER SERVICE (1988 TO 1994)
FINDLAY, OH
Managed the order processing and overall customer service, plant
administration and all transportation functions inclusive of private
fleet compliance to all DOT rules and regulations.
Directed corporate outbound logistics and all international
transportation and customer service needs.
Designed a safety communications program to upgrade Hancor's DOT
safety rating and successfully managed a fleet consisting of 110
drivers, 100 tractors, and 160 trailers at 15 locations. This resulted
in company's "conditional" safety rating being upgraded by the
Department of Transportation to its highest rating of "satisfactory".
Established a product bar coding program at company's 15 manufacturing
sites within a required two week window and developed a bar code
manual which facilitated meeting receiving and benchmarking
requirements of national accounts such as Lowes, Furrows, 84 lumber,
etc.
Developed and implemented program which improved customer service and
reduced billing errors from 6% to 2.40west in company history.
This was achieved while the business grew to over $165 million in
annual sales and the number of stock-keeping units quadrupled to over
2400.
Designed and implemented procedures which standardized the management
practices at 15 distribution points nationwide for over 250 people
that resulted in the company achieving its 97 0.000000ill rate goal.
Successfully implemented the acquisition of a former competitor into
the company's system and reduced office labor costs 40%.
PLANT DISTRIBUTION MANAGER
(1984-1988) FINDLAY,OH
Managed customer service, plant administration, private fleet and
outside carrier transportation, production scheduling, inventory
control, customer order processing and shipping and receiving
functions. Directly managed 14-20 drivers, 10-14 warehousing
personnel, and 6 office and production scheduling personnel
PLANT DISTRIBUTION MANAGER
(1983-1984) ENDICOTT,NY
Managed customer service, plant administration, transportation,
production scheduling, and shipping and receiving functions. Directly
managed 8 drivers, 6 warehousing personnel, and 3 office personnel.
PLANT DISTRIBUTION MANAGER
(1981-1983) YOAKUM,TX
Managed customer service, plant administration, transportation,
shipping and receiving functions. Directly managed 4 drivers, 2
warehousing personnel, and 1 clerical person.
1979
TO 1981NCR CORPORATION LIMA,OH
MANUFACTURER OF COMPUTER SYSTEMS
ACCOUNT MANAGER
(1980-1981
)
SALES REPRESENTATIVE (1980-1980
)
MARKETING
REPRESENTATIVE
(1980-1979)
Responsible for sales within a 7 county area for the retail division.
Equipment sales included the installation and training of customer
personnel.
EDUCATION
MBA,
Ashland University, 1988 B.A., Marketing and Business Adm.,
University of Findlay,
1979
Department of Transportation Safety Seminar, 1979 Presentation Skills,
American Management Association, 1992 Efficient Transportation
Seminar, University of Toledo, 1988 International Transportation,
University of Wisconsin,
1990
ACTIVITIES
Member, Council of Logistics Management, 1991 to present Past Member,
University of Findlay Business Advisory Council and Athletic Advisory
Board Cub Scout Committee Chairman
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