Customer Service Technical Support

Title:Technical Support Specialist/ Technology Helpdesk Consultant Supervisor

*********@*******.***

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NAME: Suzanne Dossous

ADDRESS:

CITY: Randolph

STATE/PROVINCE: MA

ZIP/POSTAL CODE: 02368

COUNTRY: USA

EMAIL: *********@*******.***

PHONE: 781-***-****

CANDIDATE ID: N/A

CITIZENSHIP: US

Citizen

EDUCATION: Not Entered

EXPERIENCE: Not Entered

WILL RELOCATE: Not Entered

RELOCATION INFO: Not Entered

JOB WANTED: Not Entered

HOMEPAGE:

HOTSKILLS:

ESUME

Suzanne F. Dossous

12 Cedar Avenue

Randolph, MA 02368

781-***-****

508-***-****

*********@*******.***

Objective: To utilize my customer service, communication, and

troubleshooting

skills in a fulfilling position within the information technology

field.

Education: Bridgewater State College,

Bridgewater MA 1994-Present

Management of Information Systems, undergraduate studies

Languages: Fluent in French Creole and English

Technical

Skills: Programming Languages: C, JavaScript and HTML

Operating Systems:

Windows 3.1, Windows 95, Windows 98, Windows 2000, Windows NT Server

3.5, MacOS 7+, UNIX, and VAX/VMS

Software:

MS Office 97, MS Office 2000, FrontPage98, FrontPage 2000, Netscape

Communicator, Lotus Notes, Terminal Emulator, Winsock FTP Client,

Microsoft Systems Manager Server 1.0, TCP/IP Services for VMS, SPSS,

Claris Works 4.0, Duxbury Braille Translator, Jaws v3.2

Experience:

Bridgewater State College, Bridgewater MA 1998-PresentUser Support Department

Technical Support Specialist/

Technology Helpdesk Consultant Supervisor

Provide technical support to 10,000 faculty, staff and students

Provide one-to-one assistance to students with software

Diagnose and troubleshoot pc and peripheral difficulties

Assist with application training for faculty and staff

Support users w/upgrading and installing applications

Create and maintain departmental web sites

Create student electronic mail accounts

Monitor and assign open problems in database

Monitor shift coverage of the helpdesk

Assist in providing training for consultants

Teach student technology workshops

Rondileau Campus Center

1998-PresentTechnical Support Supervisor

Assist faculty/staff with web pages

Assist student organizations with web page design

Supervise student computing lab

Create schedule for lab consultants

References available upon request

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