Human Resources Manager

Human Resources, Recruiter, Office Manager, Medical Recording (Brooklyn, NY)

Date: 2012-12-10, 2:00PM *****.****@*****.***

Esra Oziskender

Brooklyn, MA

**********.****@*****.***

A US Citizen

Human Resources and Recruitment Professional with a Master's Degree and progressively increased responsibilities in all aspects of Human Resources business with a proven success in change management, process excellence, effective business partnership and employee motivations. Improving profitability by creating excellent synergy in team building. Bilingual in English and Turkish. Beginner in Spanish.

Employee & Industrial relations

Recruiting and Staffing Strategy, RPO

Job Efficieny Optimization & Staff Productivity

360 Degree Performance Management

Successfull Negotiations & Cost Saving Initiatives

T&D (a certified trainer & a facilitator), MBTI

Excellent in Crisis Management

TQM, QS, Six Sigma, RPI and Lean Management

Global M&A & Start-ups

HRIS Analysis and Development

Professional Experience

HRLINK CONSULTING, INC., Quincy, MA, April 05 -- Present

Owner & HR Consultant / Executive Recruiter

Clients (in various contract terms in New England and Tri-State):

Visiting Rehab Services, Fall River, MA

Newport Majestic Cruises, Newport, RI

Kiska, New York, NY

AkzoNobel, Bridgewater, NJ

Cupit Foods LLC, Edgewater, NJ

Delta Trade USA, New Rochelle, NY

Showtime Pictures, New York, NY

The Marmara Manhattan, New York, NY

Sark USA, Albany, NY

Bilim Pharmaceuticals, Istanbul, Turkey

DeWaters Plumbing and Heating LLC, Yonkers, NY

Stewart Staffing, New York, NY

Millennium Training Institute (MTI), Boston, MA

Gentle Movers, Hyde Park, MA

BOSE, Framingham, MA

Advanced Metals Group, South Easton, MA

Manages recruitment (retained, contingency, temp, part-time, full-time, contract, project base, per diem), employee relations & conflict resolution. Participated in Rapid Process Improvement (RPI) and Lean Management initiatives. Worked closely with other departments in organizational design projects.

Managed Workers Compensation and OSHA Compliance. Initiated Safety Committee meetings and training.

Organized and coordinated compensation and benefits training. Outsource HR Manager / Director.

Implemented new Employee Recognition Programs (ERP). Compiled the Employee Handbooks, enhanced performance management and job evaluation. Implemented and managed new health insurance policies.

Delivered supervisor training and White Glove Customer Service Training. Executed Change Orders for contractors. Prepared RFPs. Assisted Accountant with QuickBooks and Payroll. Managing medical records using Sales Force and Dropbox. Assisted MTI students for finding internships as a Job Placement Specialist.

GE Capital, Stamford, CT, Sept 06 -- May 07

Executive Recruiter at GE Talent Acquisition Team

Conducted an executive retained search for GE Money for executive level finance/sales/marketing positions.

Assisted the external search team on executive searches for Visa USA, UBS and Starwood Hotels. Placed one Contact Center Director at Starwood Hotels.

Analyzed and understood requirements through meetings with the hiring managers and sourcing / coaching candidates. Top recruiter for the month of February 07 among 18.

IDEX CORP., Pocasset, MA, Oct 04 -- March 05

Human Resources Generalist

Implemented the new benefits system, open enrollment and day-to-day processes utilizing HRIS programs during the acquisition. Managed all compensation & benefits program.

Conducted Talent Review, Succession Planning and Performance Management. Implemented Employee Assistance Program (EAP).

Initiated training & development programs. Monitored change and stress management workshops.

METROPOLITAN RESTORATION & WATERPROOFING CORP., Boston, MA, Oct 02 -- Sept 04

Human Resources Coordinator (Contract)

Resolved a significant health insurance provider conflict with a highly satisfactory solution.

Implemented an employee recognition program.

Administered OSHA logs and employee benefits. Initiated all recruitment and new hire orientation.

Organized and coordinated compensation and benefits training.

MIT, Cambridge, MA, March 02 -- Sept. 02

Human Resources Administrator (Contract)

On-site office manager for external construction contractor, responsible for vendor & contract compliance.

Maintained vendor project management reports and subcontractor requisitions.

Coordinated new hire documentation and employee orientations.

Managed and enhanced Contractor Relations. Prepared RFPs for the contractors.

BIOGEN IDEC, Cambridge, MA, March 01 -- Nov. 01

HRIS Administrator (Contract)

Increased the efficiency of the Call Management by 70%. Created a Vendor Follow-up System and a database for new vendors. Posted new product development reports on Intranet.

Implemented Invoice Follow-up System and acted as a liaison between customers and related departments.

Assisted Human Resources Department with IS/IT recruitments.

ASTRAZENECA PHARMACEUTICALS, Istanbul, Turkey, Oct. 98 -- Dec. 00

Human Resources Manager

Played a key role in starting up a division from staff of five to 350 employees during growth through merger.

Initiated local HR Task Force whose report was distributed to global company HR as the "Best HR Practice" of setting priorities to support the business. Managed acquisition & retention of key talent during the merger.

Initiated a web-based "Global Learning and Development Program (GLAD)" to enhance Intranet information sharing which led to a "Virtual University" initiative.

Delivered workshops as a member of "Culture and Values" task force. Participated in global merger task force meetings in Belgium, Denmark, England, France, Holland, Italy, Sweden, Switzerland, Thailand & USA.

(SF, CA BETWEEN JUNE 97 -- JUNE 98 FOR EDUCATION & WORKED AS A FREELANCE TRANSLATOR.)

Previous Professional Experience

Commercial Bank, Assistant Human Resources Manager, Istanbul, Turkey, Dec. 95 -- May 97

Celebi Holding Inc., Assistant Human Resources Manager, Istanbul, Turkey, May 94 -- Dec. 95

Gen-Pa Inc., Assistant to President, Istanbul, Turkey, March 94 -- May 94

Biltam Inc., Human Resources Specialist, Istanbul, Turkey, Sep. 93 -- March 94

ISTEK - Istanbul Cultural and Educational Foundation, HR Manager, Istanbul, Turkey, July 92 -- July 93

Internships

Peryon - Personnel Management Association, Coordinator, Istanbul, Turkey, Nov. 91 -- June 92

Holiday Inn Hotel Chain and Galleria, Human Resources Clerk, Istanbul, Turkey, Sep. 88 - June 91

Emsan Inc., Sales Rep., Istanbul, Turkey, 1987

Education

MSc, Istanbul University, Business Administration, Human Resources minor, Istanbul, Turkey, 1991.

Thesis:"Small Enterprises from the Perspective of Human Resources". Cited in a research book.

B.A., Istanbul University, Economics Faculty, Labor Economics & Industrial Relations, Istanbul, Turkey, 1989.

Computer Skills

Microsoft Office Suite: Word, Excel, Power Point, and Outlook, People Soft, Lotus Notes, Act, Maximizer, RESUMate, RecruitMAX, PCRecruiter, Akken, Kenexa, QuickBooks, UNIX, Optima, ADP -- Winflex, Prolog Project Management, DOS-LOTUS, Access, Sales Force, Dropbox.

Internet Seminar, ExecuTrain, Istanbul, Turkey, 2000.

Microsoft Office Suit (Word, Excel, PowerPoint, Access), Ant Training, Istanbul, Turkey, 1997.

Computerized Career Planning Systems, Banks Association, Istanbul, Turkey, 1996.

DOS -- LOTUS Training, Emlak Bank, Istanbul, Turkey, 1990.

Certificates

OSHA 10 Hour Construction Safety Certificate, The Regional Alliance for Small Businesses, NY, NY, 2008

360 Degree Performance Management, Talent Genesis, Chicago, IL, 2005.

MBTI (Myers-Briggs Type Indicator), MIT, Cambridge, MA 2002.

Management Principles with New Employees, MIT, Cambridge, MA, 2002.

Accounting Fundementals, MIT, Cambridge, MA 2002.

ESLI, New College of California, San Mateo, CA, 1997 - Kaplan Inc., San Francisco, CA, 1998.

Next President of the World Award / Contemporary Issues

Student Committee Award

Drama Class Best Acting Award

Advanced Facilitation Skills, Sheppard Moscow Co., Manchester, England, 2000.

PPA (Personal Profile Analysis), Thomas International, Istanbul, Turkey, 1999.

Change Management, Fed Training, Istanbul, Turkey, 1999.

Training the Trainer, Commercial Bank, Istanbul, Turkey, 1996.

English Proficiency, Marmara University, Istanbul, Turkey, 1995.

Performance Evaluation, Istanbul University, Economics Institute, Istanbul, Turkey, 1992.

Training

The 30 Steps in The Placement Process, Anthony R. Byrne Series, RJS Associates, Stamford, CT, 2007.

STAR Interview Techniques, General Electric Company, Stamford, CT, 2007.

Behavioral Assessments, AON Consulting, Melville, NY, 2006.

PHR, Northeastern University, Dedham, MA, 2004.

OSHA Compliance & Workplace Safety Workshop, Rockhurst University (Missouri), Boston, MA 2003.

Personal Planning Workshops, CSN LLC, Phoenix - AZ & Tulsa - OK, 2001.

Negotiation Techniques, Coaching & Performance Development, Management Centre, Istanbul, Turkey, 2000.

Presentation Techniques, Synergy Training, Istanbul, Turkey, 2000.

Finance for Non-Finance Professionals, Accenture, Istanbul, Turkey, 2000.

Merger Transition Workshops, McKinsey & Co., London, England, 1999.

First Quality - First Human; TQM Training, PDR, Istanbul, Turkey, 1993.

Life Insurance Fundamentals, Yapi Kredi Life Insurance, Istanbul, Turkey, 1993.

Marketing and Advertising Basics, Pars Mc Cann, Istanbul, Turkey, 1989.

Publications & Speeches

Publishing articles on career development periodically on TurkAvenue.com, since 2011.

Published articles on career development periodically on TurkishNY, Bugun.com and TADF.org, 2008 -- 2011.

"Did You Plan Your Career, Yet?", published article, Business Forum Bulletin, Manhattan, NY, 2004.

"New Trends in HR", gave a seminar to HR Club, Istanbul University, Istanbul, Turkey, 2003.

"Culture and Values", facilitated a workshop for the Global HR AstraZeneca, Copenhagen, Denmark, 2000.

"Creating the New Culture", gave a seminar to the Public Relations Group AstraZeneca, Paris, France, 2000.

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