Manager Project

Richard Asbell

Email: *********@********.***

Address: ***** ******** ****** **

City: Bristow

State: VA

Zip: 20136

Country: USA

Phone: 703-***-****

Skill Level: Management

Salary Range: $125,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

QUALIFICATIONS

Accomplished and respected Software and Hardware professional with over 17 years of experience. Management experience responsible for overall organizational performance delivering and supporting high quality, enterprise wide software and hardware solutions. Logical thinker with considerable problem solving, strategic thinking, troubleshooting skills and ability to find creative solutions to complex problems. Hands on manager when necessary to accomplish tight deadlines and mentor to junior staff by sharing knowledge learned from previous experience.

SUMMARY OF EXPERTISE

* 17 years experience developing and supporting complex software solutions

* 15 years experience installing, implementing and supporting network and infrastructure software implementations including Microsoft Windows Server, Red Hat based Linux and various Unix systems.

* Dedicated leader driven to deliver in fast paced environments

* Extensive hands on experience in VoIP and other telecom technologies, hardware and software solutions.

* Proven ability in managing large scale software projects across functional project teams

* Vast experience in Project Scheduling, Resource Allocation, Risk Analysis, Quality Control, and execution to achieve goals

* Able to effectively explain highly complex solutions to both technical and non-technical management, contributors, project sponsors and client communities

* Experience with planning for COOP and DR initiatives

* Helpdesk Management utilizing Remedy Tracking System as well as other Open Source/personally developed software.

PROFESSIONAL EXPERIENCE

ENTERPRISE INFORMATION MANAGEMENT Sept 2011 - Present

Deputy Operations Manager 40-50 Hrs/Week

DoD Secret Level Clearance

Responsible for accurately maintaining all necessary systems and ensures that all policies and procedures are established for the timely delivery of client service level agreements. Supported the development of individuals, teams and work initiatives. Manages several system administration positions to include Infrastructure administrators, System Application administrators, and helped manage outages, upgrades, and patches to properly maintain enterprise system Enterprise Content Management System (ECMS). In addition, personally implemented automation scripting for manual file transfer processes within guidelines and regulations of the DoD/DISA infrastructure.

* Supervised and personally improved monitoring of Staging and Production systems for issues that may cause unexpected outages and lead proactive actions to minimize or eliminate impact.

* Maintain and forecast schedules using Project Server applications for both directly supervised staff as well as other staff that supports the applications.

* Using previously gained knowledge on Windows, Unix and Linux systems developed scripting to automate manual processes.

* Conduit from customer liaison(s) and other Project Management staff to operational staff for implementing software enhancements and other change management controls.

* Set objectives, scheduled operators, and chart the best course for the group by staying informed of the customer`s needs and/or changes by actively participating along with Client Services, Applications Programming, Systems, and Management.

* Reviewed system usage/performance, identify/resolve system problems, escalate such problems as needed, ensure tracking/reporting of maintenance and consult management on system issues.

* Provided technical information and applies an advanced knowledge of principles, practices, and procedures to determine better utilization of resources and the impact on daily production cycles.

METROPOLITAN POLICE DEPARTMENT, Washington, DC Nov 2007-March 2011

Deputy Chief Technology Officer/Acting Chief Technology Officer 40-50 Hrs/Week

Director of IT Operations (DOJ Secret level clearance, sponsored by DHS)

Duties included supervision of over 60 staff of all levels including Sworn and Civilian members, meetings with internal business owners as well as 40+ criminal justice partners including the Criminal Justice Coordinating Council, HSEMA, US Secret Service, US Park Police in coordination of data sharing initiatives and served as Internet Security Officer for the FBI`s CJIS Division dealing with NCIC. Constant oral and written communications with all levels of management both within agency and external partners. Day to day supervising manager for network, datacenter and telecom operations with over 200 Servers, 1500 windows desktops, and 1000 Mobile Data Computers (Panasonic Toughbooks in vehicles) . Supported 40 locations with over 4500 sworn and civilian employees using citywide Active Directory, Exchange, Office suite, and leveraging citywide BES/Good/Activesync technologies. Managed Tier 1-2 Helpdesk as well as Tier 3+ support personnel. Stepped in when necessary to support upgrading network and server infrastructure. Personally implemented FOG imaging system for quicker turnaround of PC/Laptop issues including those computers installed in the police cruisers. Personally implemented upgrade to the firewall system connecting MPD to the FBI CJIS systems.

Major accomplishments:

* Implemented tremendously successful License Plate Reader (LPR) program, a system which helps identify stolen vehicles and wanted persons tied to the FBI`s NCIC hotlist. Personally rebuilt the file transfer mechanism within the LPR system to improve real time transfer of data.

* Personally implemented SSL security solutions for internal and external facing web applications. This was built upon CentOS Linux, using Apache Webserver reverse proxy.

* Managed total PC fleet of approximately 3000 desktop and laptop configurations some with remote access capability. Personally developed Gold images for the PC`s and Laptop configurations.

* Successfully executed the beginning of a technology refresh of departments aging desktop systems using personally implemented FOG imaging system which dramatically reduced downtime from weeks to hours.

* Oversaw implementation and maintenance of over 1000 Mobile Data Computers in Patrol and other vehicles, communications over Verizon 3G network. This included personally building custom images for several models of Panasonic Toughbooks.

* Personally lead the implementation of Single Sign On capabilities for MPD built web applications leveraging citywide Active Directory.

* Led implementation of Solarwinds Network monitoring system for proactive issue management.

* Led successful migration of MPD`s legacy mainframe WALES system to Client/Server & Web based WALES2 Apache/Oracle system. This system is used by over 7000 personnel in DC and the conduit for information about DC Warrants, stolen vehicles, missing persons, and DMV Permits and registrations to the rest of the United States. Legacy system had been in place since 1969.

* Helped implement departments Situational Awareness Management System (SAMS) as well as brokered connectivity to other partner agencies participation in SAMS system.

* Integral team member in successful implementation of MPD Records Management System, Data Warehouse and SARS System. Both SARS and SAMS systems used effectively during 2009 Inauguration events.

* Implemented Bare Metal and file system backup systems as part of a larger disaster recovery plan.

* Managed IT team of 60+ employees and contractors with a wide range of technical skills. Mentored those who needed guidance to a more successful IT career and leveraged positive coaching when corrective action was needed. Development of Individual Development plans for all full time employees.

* Though not formally COTR trained, was responsible for managing several complex programs to successful implementation.

SKYCREEK CORPORATION, Herndon, VA Mar 2003 - Nov 2007

Leading proactive customer communications developer for interactive voice response,

applications, and business solutions development; Operational Support Systems solutions for many of the largest telecommunications companies in North America. Hands on position supporting approximately 100 servers built upon Windows, Linux and Unix as well as technical contact for network and telecom infrastructure.

IT Manager 40-50 Hrs/Week

* Installed Lotus Domino 7.0.1 Server with web services on SuSe Linux 8.01 server.

* Migrated 3Com employees mail databases from 3Com servers to Skycreek server.

* Upgraded clients to R7, upgraded mail templates to R7.

* Migrated custom databases to R7 server, added several reporting capabilities.

* Installed and maintained company Website using Apache, PHP and MySQL running on Linux.

* Migrated employees from 3Com Windows domain to SkyCreek Domain.

* Migrated additional employees from Microsoft Exchange to Lotus Notes.

* Upgraded Lotus Domino System to R7 on SuSe Linux 10 64bit.

* Created software importing disparate telecom Call Detail Records into on concise report on customer usage

* Oversaw multiple complex implementations of distributed applications for major US telecommunication firms.

* Defined and gathered project requirements, maintained the Organizational Project Plan

* Schedule using MS Project, proactively disseminated project information to all .

stakeholders and issued regular written and verbal project reports. Identified, tracked,

managed, and resolved project and personnel issues.

* Selected and implemented development tools resulting in more efficient software development practices.

* Built and maintained hosted high volume ASP facility resulting in significant additional revenue for organization.

* Personally developed and implemented tracking and collaboration systems to improve overall customer support for Help Desk team. Led group in design and development of a Migration Manager solution using existing toolkits on activation platforms that notified customers of new Voicemail services and automatically initiated an order to the provisioning platform.

Electronic Data Systems, Vienna, VA Oct 2002-Mar 2003

Area Network Support Manager 40hrs/Week

3Com outsourced IT department to EDS.

* Solely built software deployment system via existing Lotus Notes infrastructure to worldwide workforce of thousands.

* Managed IT staff for large-scale customer conference. Negotiated with hosting facility for Internet & phone facilities. Network supported hundreds of network connections back to HQ as well as separate customer Internet access via wired and wireless access.

* Maintained 3Com North America field offices network and workstation infrastructure.

3Com Corporation, Vienna, VA April 2000-0ct 2002

Area Network Manager 40 hrs/Week

3Com acquired Call Technologies.

* Integrated Call Technologies employees into the 3Com Network.

* Supported several hundred users, servers, network, and telecom facilities throughout the United States.

* Helped manage several office relocations including telecom and network facilities.

* Assisted in asset recovery and office closures due to company layoffs.

Call Technologies, Reston, VA May 1995 - April 2000

Senior Software Engineer/Network Administrator 40hrs/week

Call Technologies acquired software division from CSC.

* Installed and maintained Lotus Domino 4.6 Server on Windows NT 4.0 Server for over 100 people.

* Created several custom Lotus databases for customer trouble tracking, document

repositories, site information databases, and resume tracking

* Converted entire platform to Lotus Domino R5.

* Web enabled several databases for customers and potential employees.

* Upgraded NT4.0 Domain to Windows 2000 Active Directory

* Continued supporting software developed at CSC.

Computer Sciences Corporation, Bethesda, MD May 1994 - May 1995

Software Engineer 40 hrs/week

* Developed and enhanced system software for the largest telecom providers in the U.S. using Informix ESQL C and 4GL on UNIX System V and HP-UX 9000 system servers.

* Developed tracking software for enhancements, bugs and customer requests in Lotus Notes.

* Had direct customer contact on a day to day basis

TECHNOLOGIES

* Operating Systems - Windows 2003/2008, Linux Redhat and Derivatives (CentOS, Fedora), Solaris, Cisco IOS, AIX, HPUX

* Virtualization - VMWare Server (ESX host) VI3.5/4.1, vCenter Client

* Messaging/Groupware - Lotus Domino, Microsoft Exchange, Zimbra

* Network - DNS/BIND, SNMP, SMTP, SAMBA, NFS, DHCP, PPTP VPN, SSL VPN, IPv4, IPv6, 802.11/b/g/n, 3Com Routers/Switches, Firewalls, Cisco Routers/Switches, PIX Firewalls, Router to Router VPN, Sonicwall firewalls, iSCSI

* Database - Oracle, MySQl, Informix, MSSQL 2000/2005/2008

* Telecom - 3Com NBX; Siemens, Harris 20/20, Toshiba Commserver, VoIP, IAX, T1/E1 PRI, DS3, OC3, H.323, AdTran

* Languages - C, C++, ESOL C, 4Gl, HTML, PHP, Lotus Notes, Shell Scripting

* Application Servers - JBoss, Apache, IIS, Sun, Voxeo, Asterisk, Apache Tomcat, Wordpress, Bugzilla, Zen Cart eCommerce,,Lotus Domino 5/6/7/8, Sharepoint, Project Server

* Hardware - Standard PC, Intel Servers, Dell Servers/Storage arrays, Sun Servers

* System Support Software - Active Directory, Activexperts Network Monitor, What's Up Gold, Nagios XI Monitoring Solution, Solarwinds Network Monitoring, FOG Imaging Server, Trend Micro Virus Protection, Norton Antivirus Corporate edition, Microsoft Office 2000/2003/2007/2010, Nessus/OpenVAS vulnerability scanning, Intrusion Prevention Systems

* Development Support - Visio, Installshield, CVS, XML, Web services, Bugzilla

EDUCATION

George Mason University, Computer Science 1989 - 1994

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