Manager Management

CHRIS PEHURA

630-***-****

*****@******.******.******.com813BrodheadDrive,Aurora, IL

EXECUTIVE SUMMARY

Chris Pehura is a Business Analyst, Business Architect, and Manager with a strong technology knowledge base. He has over 15 years of experience establishing business and technology engines that streamline costs and business process while improving bottom line profitability. He specializes in how people, services, business, technology, information, and quality are integrated together using business/functional/technical requirements, requirements management, program management, training, and communicational tools. Chris is passionate about human psychology and how people drive business agility, and accelerated change through new strategic services and solutions. He often serves as the strategic face and is a strong relationship manager. Experience highlights include:

Extensive experience working in partnership with client C-suite executives and with multiple levels of the organization across business & IT functional areas and geographies as a representative for IT and new IT services using both traditional and iterative methods.

Establishing a cohesive business objective driven enterprise level roadmap, vision, standards, specifications, maturity lifecycle, and iterative execution strategy that establishing an enterprise architecture function as being relevant and in tune to the organization and to the areas of the organization from both the immediate and future perspectives for reuse, policy, risk, issue, and health management.

Successful iterative business transformations for over 11 enterprise clients in the areas of vendor management, business/functional/technical requirement management, ERP (SAP), BI, business & technical process, SOA, operations, asset management, governance, security, business development, culture, and IT with disparate systems and fragmented data sources

A strong team player, facilitator, and people-connector with a highly collaborative, outside the box thinking style

A motivating trainer and coach for strategy / mechanics involving enterprise change, Agile, business process improvement, requirements gathering & management, and software productivity tools.

Successfully ranging from 5 to 150 people and project budgets from $1.0 to $75.0M

Passion for new business development. Successful identified and closed over $57.1M in new consulting business (IT services) through solid client relationships management and/or networking

Large knowledge base of enterprise concepts, solutions, technology, and how they all integrate together

KEY ACCOMPLISHMENTS

$4.4 million increase in revenue over 12 months for a retail provider by improving the sales strategy and launch for flagship product allowing the client to narrowly beat a competitor to geographic dispersed market. Used requirements redefinition, heavy-handed negotiation, TOC, SCRUM, automation, and removed culture constraints for business development, operations, and delivery functions.

$5.9 million decrease in telecom client s delivery costs by establishing cross company multi-geographic convergent billing platform for business and residential services. Established business goals and requirements, facilitated and managed requirements, established information architecture, improved business workflows, and specified logistics for mainframe-object transformation strategies. Used component modeling, SCRUM, COBOL-to-Object training, RUP, data modeling, ER modeling, metadata modeling, and CMM.

$5.2 million annual decrease in retail client s costs by defining and improving Dashboards and Business Intelligence strategies for consumer products. Used joint Lean / TDQM / TOC / PM BOK / SCRUM approaches for communication, analysis, risk management, and incremental delivery across multiple functions and geographic areas. Analysis included information, data, and ER modeling.

$2.3 million decrease in insurance client costs by defining, improving, and automating the discovery, management, and resolution of claims for regulatory compliance across multiple geographic areas. Used business process automation and joint Lean, TOC / TDQM / SCRUM analysis and communication approaches. Analysis included metadata, information, and data modeling.

CHRIS PEHURA

630-***-**** *****@******.*** www.pehura.com 813BrodheadDrive,Aurora, IL

INDUSTRIES

Insurance, Education, Logistics, Financial, CRM, Data Services, Construction

COMPANIES

Startups, small, mid-market, and Fortune 50.

Clients include JPMC, Wells Fargo, DeVry, Bekins Van Lines, Zurich North America, McDonalds Corporation, Accenture (Andersen Consulting), CSC, AgrEvo, AT&T, Bank of America, Boeing, FedEx, IBM, InvestorsGroup

CORE SKILLS

Business Analysis Interviewing, Requirements Management, Needs Analysis, Business Process Modeling, Requirements Analysis for Business, Functional, and Technical Requirements, Use Cases

Quality User Acceptance Testing, Technology and Business Process Testing Scenarios

Business Process Management Lean, TOC, TDQM, BA BOK

Business / Enterprise Architecture Objective / Requirement Management, Business Intelligence, Information & Data, IT Services, Operations, Business Development, IT, Culture, Governance, Gartner, TOGAF, CMM, SML

Business Development Consultative Sales, Solution Sales, Product Sales, Sales Process

Mentoring / Coaching / Training Instruction, course preparation, business / technology alignment, enterprise change, Agile, business and requirement gathering and management

MANAGEMENT

General Management People (2 30), MBO, Agile, Dashboards, Scorecards, Outsourcing

Project Management People (5 150), Projects/Programs/Portfolios ($5 75mil), PM BOK, Agile, SCRUM, RUP

Budget Management $1 75 million

Tools MS Project, Excel

INFORMATION TECHNOLOGY

Frameworks SDLC, ITIL, COBIT, OLAP, Data Warehouse, Data Mart

Technology SQL, Oracle, XSLT, Business Objects, Crystal Reports, Crystal RAS, Java, J2EE, ERP (SAP), SOA, Oracle Portal, XML, VisualBasic, WebSphere, WebServices, COBOL, DB2, ILog JRules, Hibernate, Spring

Analysis Information modeling, Data modeling, ER modeling, Metadata modeling, Use Cases, Object oriented modeling, Patterns, UML, data dictionaries, data mapping

Tools Visio, MS Access, ERwin, Rational, WebSphere, ClearQuest, ClearCase

ASSOCIATIONS

Executives Club of Chicago (ECC)

Association of Information Technology Professionals (AITP)

EDUCATION

Rational Unified Consultant, Rational University

(1999)

Bachelor of Science

: Computer Engineering, University of Manitoba (1995)

CHRIS PEHURA

630-***-****

*****@******.******.******.com813BrodheadDrive,Aurora, IL

EXPERIENCE

02/10

- Business Architect

07/10

JPMC Card Services

Helped define strategy and tactical roadmap for customized objects lifecycle for card services applications migration. Defined process, process integrations, and process improvements for technology selection and technology usage to optimize costs. Components of strategy included recommendations and guidelines for decision-making, workflow & task automation, training materials, and a smooth transition from migrations into operations. Helped smoothed out tactical bumps involving technology selection, technology limitations, and architectural review materials for the Custom Objects pilot.

Managed Relationships with 13 people

Scope Application Customizations, Quality

Lines Card Services for business customers

Approaches TOC, Lean, RUP, SDM, Patterns, Use Cases, OO

Environment Crystal Reports, XSLT, Java, J2EE, WebServices, Spring, Oracle, SharePoint, Business Objects, Microsoft, Altova

Tools Excel, Access, Visio

1.4 million estimated decrease in migration project costs over a period of two years through XSLT framework enhancements.

06/09

- Business Analyst, Business and Reporting Architect

11/09

Mandatek

Served as an expert for how ERP solutions fit within the clients organizations, resolved their short / long term problems, and enabled growth from both business improvement and business intelligence perspectives. Prepared business/functional/technical requirements, business development, and technical sales support materials to argue business process improvement. Focused on growing the ERP practice for the small to midsized-business market. Prepared business models, ERP diagrams, training materials, and plans on selling interdependent IT services and hunted for accounting and finance clients. Used Crystal, Oracle, SQLServer, UML, data modeling, data dictionaries, and data mapping.

10/08

- Business Analyst, Business and Enterprise Architect

05/09

Volunteering for multiple consultancies

Served as an expert for business and IT services that enabled business process, technology, and organizational change. Shared business models, service models, business development, and technical sales support materials to firms specializing in cross-functional business process improvement, ERP, IT, BI, transformations, management consulting, and outsourcing.

CHRIS PEHURA

630-***-**** *****@******.*** www.pehura.com

813BrodheadDrive,Aurora, IL

EXPERIENCE

02/08

- Business Analyst, Business and Enterprise Architect, Program Manager

09/08

DeVry, Inc.

Defined and managed business/functional/technical requirements that aligned business objective driven IT enterprise strategy across functional areas and geographic locations for international university client. Used culture shifting, training, and business process reengineering. Strategic IT face to business. Drove roadmap, vision, compliance, requirements management, and communication management from quality, risk, issue, and health management perspectives. Hunted for new IT service opportunities.

Managed 60 people across IT and the business units. Managed relationships with over 100 people.

Scope MBO, Dashboards, Business Continuity, Disaster Recovery, Business Intelligence, Applications, Infrastructure, Quality, Governance, Vendor Management, Security, Portfolio Management, Asset Management, Process, and Service strategies.

Lines programs, locations, online

Approaches Lean, TDQM, SOA, Service, ITIL, PM BOK, COBIT, TOC, RUP, SDM, Patterns, Use Cases, OO, CMM

Environment Java, J2EE, WebServices, Spring, Oracle, Oracle Portal, SharePoint, COBOL, Cognos, Business Objects, Citrix, Sun, Microsoft, HP, Lawson, SalesForce, Oracle Applications 11i

Tools Excel, Access, MS Project, Visio, ERwin, 3Olive

$1.2 million decrease in education client s communication costs by defining, establishing and improving the enterprise strategy and its logistics across the organization and across multiple locations. Removed cultural constraints, established business / service / information models, realigned business processes, and used accelerated team meetings, SDM diagrams, skill inventories, and joint Lean / TOC analysis, CMM, and risk management approaches. Analysis included information, data, and metadata modeling.

$1.3 million increase in firm revenue over 6 months by penetrating and growing account. Identified and filled strategic IT service needs. Used consultative sales process and enterprise architecture strategy dependency model diagrams.

03/07

- Project & Program Manager, Business Analyst

10/07

Bekins Van Lines

Helped transform multi-geographic business operating model through managing business/functional requirements and driving business process, business intelligence, and IT transformation initiatives through program management. risk management, issue management, and initiative health management. Initiative spanned all functional areas. Defined business, functional, and technical requirements for reporting platform.

Managed 30 people across the business units, IT, and the outsourcing firm. Managed relationships with 40 people.

Scope Dashboard, Delivery, Applications, Infrastructure, Business Intelligence, Quality strategies, UAT, Testing

Line household goods

Approaches PM BOK, Services, SOA, TOC, QFD, Agile, SCRUM, XP, RUP, SDM, Use Cases, OO, Patterns, data modeling, data dictionaries, data mapping

Environment Java, J2EE, Oracle, DB2, COBOL, PeopleSoft, Visual Basic, SQL, WebSphere, Business Objects, Crystal RAS

Tools Excel, Access, MS Project, ERwin, WebSphere, ILOG Jrules

$1.4 million decrease in transportation client s delivery costs by defining and managing business/functional/technical requirements, improving communications, and optimizing risk for Business Intelligence and Service strategies. Used automated impact analysis reports, dependency matrices, joint PM BOK / Agile project management and risk management approaches. Analysis included information, data and metadata modeling.

CHRIS PEHURA

630-***-**** *****@******.*** www.pehura.com 813BrodheadDrive,Aurora, IL

EXPERIENCE

11/06

- Business Analyst, Architect Manager

02/07

Zurich North America

Worked on international consulting firm internal sales team for international insurance client. Helped grow client accounts through defining business, functional, and technical requirements for enterprise strategy, business intelligence, and business process improvement. Established business / service / data models and managed initiatives and requirements. IT architecture face for the account. Contributed to roadmap, vision, maturity lifecycle, reuse, and established communications.

Managed 10 direct and managed relationships with 150 people across business units, IT, and the outsourcing firm.

Scope claims, policies, Applications, Infrastructure, Governance, Business Intelligence, Dashboards, IT portfolios

Lines Auto, Business Owners, Casualty, General Liability, Workers Compensation

Approaches Services, SOA, Lean, TDQM, ITIL, PM BOK, Agile, SCRUM, RUP, Patterns, Use Cases, OO, UML

Environment SQL, Business Objects, Crystal RAS, Crystal Reports, Java, J2EE, SAP, SQLServer, .Net, Informatica, Oracle Applications 11i, DB2, Spring, Hibernate

Tools Excel, Access, MS Project, ERwin, Rational, WebSphere

$37.0 million increase in international consulting firm s revenue over 12 months by defining business and functional requirements for, initiating, and addressing multi-geographic, multi-functional IT transformation services for an international insurance client. Used joint Lean / TDQM / Agile communication, analysis, and risk management approaches to uncover opportunities, build trust, and drive buy in from key decision makers. Analysis included metadata modeling.

$4.5 million increase in consulting firm s revenue over 24 months by defining business and functional requirements to initiate business process improvement IT services for an international insurance client. Used Agile approaches for uncovering opportunities and driving buy in and signoff.

$1.2 million increase in firm revenue over 12 months by penetrating and growing account. Establishing architects in strategic business process improvement. Used skill inventories, and joint PM BOK / Agile approaches for cost control and risk management.

11/05

- Business Analyst, BI & Reporting Architect, Project Manager

11/06

Specialty Underwriters Assurance

Improved director and C-suite decision-making for national insurance client using business intelligence, IT, business process reengineering, training, vendor management, and dashboards that enabled the organization to strategically grow lines of business. Defined and managed business, functional, and technical requirements. Managed reuse and initiatives, and established roadmap and big picture from both a risk management and issue management perspectives.

Managed 25 people across IT and the business units. Managed relationships with 55 people.

Scope Applications, Infrastructure, Governance, Business Continuity, Dashboards, Data Quality and Business Intelligence strategy & execution, UAT, Testing

Lines Auto, Inland Marine, Casualty, General Liability, Workers Compensation, Trucks

Approaches Lean, TDQM, PM BOK, TOC, QFD, SCRUM, XP, RUP, OO, Patterns, UML, data modeling, data dictionaries, data mapping

Environment Business Objects, Crystal RAS, Crystal Reports, Oracle, SQLServer, SQL, .Net, Sungard

Tools Excel, Access, MS Project

$2.3 million decrease in insurance client costs by defining, improving, and automating the discovery, management, and resolution of claims for regulatory compliance. Used requirements management, workflow automation and joint Lean, TOC / TDQM / SCRUM analysis and communication approaches. Analysis included metadata, information, and data modeling.

$0.3 million increase in firm revenue over 12 months by filling IT service needs.

CHRIS PEHURA

630-***-**** *****@******.*** www.pehura.com 813BrodheadDrive,Aurora, IL

EXPERIENCE

05/05

- Business Analyst, Information Architect, Project Manager

11/05

McDonalds

Helped optimize supply chain distribution processes for food retail giant using business intelligence, IT, and defining and managing functional and technical requirements for business process reengineering initiative.

Managed 20 people across IT and the business units including demand planners and supply planners.

Line retail

Approaches TDQM, TOC, QFD, RUP, Patterns, Use Cases, OO, UML, data modeling, data dictionaries, data mapping

Environment SQL, Oracle, Oracle Applications 11i, Oracle Portal, Manugistics

Tools Excel, MS Project, ERwin

26% decrease in risk exposure for 30-thousand store roll out by improving the inventory adjustment process for Supply Chain using workflow automation, and joint TDQM and TOC approaches. Analysis included metadata and ER modeling.

$0.2 million increase in firm revenue over 6 months by filling consulting roles.

12/04

- Business Analyst, Architect

03/05

Agentis Software

Presales, post sales, and implementation for two international logistics companies.

10/00

- Business Analyst, Business and Enterprise Architect, Business Development

12/04

Pehura Change Technologies

Information management tools for SQLServer, Oracle, Word, and HTML.

11/98

- Business Analyst, Architect, Manager

09/00 Insight Technology Group IT processes and methodologies Consultancy

11/98 - 09/00

Clients

International Aerospace, International Telecom, International IT, International Logistics

01/98

- Business Analyst, Engineer, Manager

11/98

Zephyr Biometrics Vendor

Client International Bank

09/97

- Business Analyst, Lead Software Engineer

12/97

Labossiere LaFleche Great Plains Customizations Vendor09/97 - 12/9709/96

- Business Analyst, Programmer, Manager

09/97 Superior Date Services

Clients

International Bank and Financial Services, International Agriculture06/95

- Programmer

06/96

University of Winnipeg Information Services

06/94

- Software Engineer

09/94

Tripard, Inc ERPs for medical clinics

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