Customer Service Project Manager

Title:LAN Administrator

*************@****.***

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NAME: Richard Powell

ADDRESS: **** ******* **

CITY: Ft Wayne

STATE/PROVINCE: IN

ZIP/POSTAL CODE: 46815

COUNTRY: USA

EMAIL: *************@****.***

PHONE: 219-***-****

CANDIDATE ID: 102245

CITIZENSHIP: US

Citizen

EDUCATION: Bachelor Degree

EXPERIENCE: 6

WILL RELOCATE: No

RELOCATION INFO:

JOB WANTED: Any

RATE NEEDED: Open

HOMEPAGE:

HOTSKILLS: COBOL =5+ yrs, ERP =5+ yrs, PROJECT MANAGER =5+ yrs, data warehouse =5+ yrs, SQL =1+ yrs, systems analyst =5+ yrs, html =6+ mths, APICS =5+ yrs

ESUME

OBJECTIVE

Position where I can use my Information Systems expertise to improve operations and

profitability.

EDUCATION

Bachelor's degree

in Education from Indiana University with a major in Mathematics and

minor in General Science

.

Skills

20 years of experience in information systems provides a foundation that allows me to

develop and implement systems that reduce operational costs, improve customer service and

increase the quality of information to the management team. My knowledge of e-commerce

technologies gives me the ability to implement supply chain solutions. I am knowledgeable

and experienced in designing performance metrics. I understand the importance of inventory

with respect to customer satisfaction, and the ramifications of inventory with respect to

costs and production schedules. I can effectively communicate technical application issues

to both technical and non-technical individuals.

General IT and IS skills include development and leadership of teams, project management,

systems design, web site development, ERP implementations, MRP systems, APICS

certification, EDI and e-commerce, XML, HTML and SQL, telecommunications systems, COBOL,

systems integration, data warehousing, MS Access, EXCEL, WORD, PROJECT2000, VISUAL Mfg.,

ORACLE database, barcode technology, COGNOS, IVR, KEWILL manifest systems, Centura report

writer, Windows NT, MANMAN, HP MPE, UNISYS.

WORK HISTORY

Independent Consultant

04/01

to present. Moved to this position when Norwood downsized corporate staff.

Developed an ERP integration application that delivers customer documents over the

Internet.

Integrated a third party scale system with an existing ERP system to streamline the

dispatch of material from the factory. I designed the system and also coordinated efforts

among internal staff, software developers and the scales vendor.

Norwood Promotional Products

Director of Information Systems

06/99

to 04/01. Moved to this position when Norwood acquired Bemrose

Managed the selection process and implementation of ERP software at three division

locations, accomplished in 12 months, on time and at budget. This system improved

inventory control, capacity planning, customer service, and quality of information. I

worked with local IT staffs and consultants on data conversions and data mappings, process

documentation and flow-charting, and re-engineering of processes.

Managed the outsourcing, design and deployment of a corporate web site that improved

customer satisfaction and saved over $300K by consolidating development. I worked with

internal marketing staff and third party developers in reaching a design that fulfilled

marketing objectives.

Led a team that analyzed and negotiated a consolidated telecommunications contract for

the 12 divisions of Norwood with an estimated cost saving of over $500K annually.

Led a team that integrated a third party shipping system with the existing ERP

platform.

Bemrose Group

USA

Chief Information Officer

01/98

to 06/99. Moved to this position when promoted to corporate staff from Renaissance

division.

Responsibilities included the coordination of IT efforts among 6 companies in the US.

Managed the selection and implementation of manufacturing software for the group.

Improved customer service by developing a technology strategy utilizing web sites and

IVR applications.

Obtained telecommunications services at significantly reduced costs (over $200K) by

negotiating a contract based on combined volumes of the companies in the group.

Managed the planning and deployment of Y2K activity in the group, resulting in a smooth

Y2K transition.

Planned and deployed a sales database to support a group marketing plan.

Renaissance Publishing Company

Systems Analyst and Project Manager

09/89

to 12/97. Promoted in to this position to implement new ERP system.

Managed the implementation and operation of MANMAN manufacturing system at Renaissance.

This included software selection, needs analysis, enduser training, and management of

third party customization.

Developed an IS work order system that aligned IS activity with the goals of the

organization.

Designed and implemented a custom order entry/manufacturing system interface that

eliminated the need for 6 manual positions. This system dynamically created BOMs and

manufacturing routings based on options chosen in order entry.

Planned, designed and implemented a new bar code Manufacturing Data Collection system.

Reduced forms costs and labor costs (over 25%) by converting from paper forms to laser

forms and faxes. This also resulted in reduced time to invoice the customer.

Increased customer satisfaction by implementing EDI with key accounts.

Facilitated better communications between manufacturing plants by implementing a

videoconference system.

Increased the efficiency of the estimating department by implementing a computerized

estimating system.

Office Manager

Renaissance Publishing

05/87

to 09/89.

I managed the order entry and customer service areas of the company.

Assistant Data Processing Manager

Renaissance Publishing

09/81

to 05/87.

I supervised 3 programmer analysts and also coded in COBOL.

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