Medical Customer Service

Darlene Gross

Email: ********@**************.***

Address:

City: Baltimore

State: MD

Zip: 21217

Country: USA

Phone: 443-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Healthcare Administration experienced in a busy medical practice. Expertise includes medical record functions, registering patients, scheduling appointments, and verifying insurance. Patient contact face-to-face and by telephone. Collaborates with patients, staff, and physicians in a professional manner. Seeks a position of increased responsibility and authority.

Educational Background:

High School Dipolma from Community College of Baltimore County, Catonsville MD 1/2001 to 12/2012 (Health Information Management)

High School Dipolma from TEEST College, Catonsville MD 1/2001 to 12/2012

High School Dipolma from Morgan State University, Catonsville MD 1/2001 to 12/2012

Job History / Details:

Professional Summary

Healthcare Administration experienced in a busy medical practice. Expertise includes medical record functions, registering patients, scheduling appointments, and verifying insurance. Patient contact face-to-face and by telephone. Collaborates with patients, staff, and physicians in a professional manner. Seeks a position of increased responsibility and authority.

Certifications

Certificate in Network Information Technology

Skill Highlights

Maintains strict confidentiality

Maintains charts: pulling, filling,files loose reports, and other records. Check charts for completeness and accuracy.

Distributes and processes information request in a timely manner

Handle walk-in request for release of medical records

Obtains appropriate authorizations for release of information

Purge charts

Trained other employees in medical record tasks

Schedule appointments on IDX system

Verify insurance coverage

Collect co-pays

Place, receive, and screen telephone calls routing to appropriate staff

Review and distribute mail

Excellent customer service skills

Professional Experience

June 2007 to November 2012

Sinai Hospital/Rubin Institute Baltimore, Maryland

Medical Records Clerk/ Patient Registra SSP

Maintaining medical records for 8 Physicians in an orthopedic practice: Pulling charts for clinics, filing charts, ordering charts from storage, purging charts, and sending charts to storage. Loose filing. Handling medical record request. Answering phones, scheduling appointments, sending letters to referring doctors, verifying insurance. Registering patients and collecting co-pays.

November 2005 to May 2007

Officeteam Temps Columbia/Baltimore, Maryland

Clerical/Medical Records/Front Desk

Clerk for Fieldstone Mortgage: Supporting staff with computer entries.

Clerk for Maryland Auto Auction: Supporting staff with various clerical duties.

Medical Records/ Front Desk for Baltimore Medical Systems: Filing, scanning, re-filing charts, checking patients in and out, and verifying insurances.

Medical Records for Advanced Radiology: Pulling and filing charts. Ordering charts from storage on the computer.

Medical Records for Sinai Hospital: Filing charts, loose filing, filling medical records requests, and ordering charts from storage.

November 2004 to October 2005

Bathfitter Owings Mills, Maryland

Appointment Scheduler

Scheduled a high volume of appointments by telephone inbound and outbound to customers showing an interest in the product.

March 1977 to December 2003

Verizon Baltimore, Maryland

Operator Svcs (Long Distance Operator/Service Assistant/DA Operator)

Handled a large volume of inbound calls (averaging 1,000 a day), connecting customers to appropriate destination upon request. Talked to irate customers to resolve issues. Assisted operators with resolving customer related issues. Gave customers telephone numbers requested.

Education and Training

Community College of Baltimore County Catonsville, Maryland

Current Part-Time Student Health Information Management

2003 TEEST College Baltimore, Maryland

Certificate Network Information Technology

Morgan State University Baltimore, Maryland

Attended 1 year 1974-1975 Business Administration

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