Customer Service Manager

Reliable, Professional worker with references (New Orleans, Gretna)

Date: 2012-12-07, 8:17AM ****************@*****.***

Hi, In 2011 I resigned my position as Environmental Services Manager to take care of my elderly family member. I am now available and ready to contribute my skills to the workforce again. I am highly skilled in many areas. From waitress/server to management, housekeeping, as well as administrative and office work. I am reliable, honest, smart, professional and fast. My resume is posted below. If you feel that I could be an asset to your team, please email me with serious inquiries only. Thank you for your time and consideration.

Below are my most current job experiences, however, I have over 10 years of server/waitress and customer service experience, and over 7 years of management experience.

I am highly skilled in typing, 45-60 wpm. My grammar, punctuation, and spelling skills are excellent. I am skilled in the use of keyboarding, word processing, and using spreadsheets. Microsoft Word, Excel, and Access.

Experience

Wesley Medical Center

Hattiesburg Ms.

start date: November 2009- May 2011

Environmental Services Manager

Managing 14-16 employees nightly. Making rounds of the building, interviewing patients, doing daily inspections, scheduling, daily use of Windows pc, typing an extensive amount of paper work daily, couseling and hiring.

Walmart Corporate offices

Hattiesburg Ms.

September 2009- January 2010

(Seasonal employment- Call Center Operator)

Answering and professionally responding to all call center calls. Data entry, typing in all customer concerns and resolving issues.

Forrest General Hospital

Hattiesburg Ms.

February 2006- August 2009

Environmental Services Manager

Managing 30-40 employees daily. Making rounds of the building, interviewing patients, doing daily inspections, scheduling, daily use of Windows pc, typing an extensive amount of paper work daily, couseling and hiring.

Chilland Incorporated

Gretna Louisiana

January 2000-August 2005

Telephone Operator

Professionally answering multiple phone lines at a time, Data entry, typing 45-60 wpm, Scheduling, accurately receiving messages and giving messages, and office planning to meet the needs of the client.

Denny's Restaurant

Gretna Louisiana

1998-2000

Server/Waitress

I worked most mornings and sometimes evenings. This location was a fast paced, busy environment, my duties were customer service, greeting customers, seating tables, setting tables, serving the guest with great customer service while being efficient enough to serve multiple customers, assisting with the processing of payment, and preparing the silverware and drinks.

Shoney's Restaurant

Gretna Louisiana

New Orleans Louisana

1989-1997

Server/Waitress

During my tenure with Shoney's, I worked both morning shift and evening shift. Both locations very busy and fast paced. My duties were customer service, greeting customers, seating tables, setting tables, serving the guest with great customer service while being efficient enough to serve multiple customers, assisting with the processing of payment, and preparing the silverware and drinks. My last 2 years with Shoney's I was promoted to Dinning room Supervisor, which consisted of hosting duties, scheduling and managing the wait staff, and inspecting the dinning room for cleanliness.

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