Customer Service Sales

Michelle Fabris

Email: ********@********-*****.***

Address:

City: North Augusta

State: SC

Zip: 29841

Country: USA

Phone: 803-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.Energetic Hotel Manager motivated to deliver superior service to eve ry guest.

Educational Background:

High School Dipolma from Career Development Training, Jacksonville FL 1/2001 to 6/2012 (Studies in implementing business with economical divide)

Job History / Details:

Career Overview

Motivated food serving professional with 3 years food and beverage experience in casual and fine dining.Experienced Line Cook with exceptional knowledge of a wide variety of kitchen equipment and cooking techniques in a fast-paced environment.

Core Strengths

Food and beverage handling expert

Capable concession stands manager

Skillful kitchen staff trainer

Kitchen productivity

Strong customer relationship builder

Ability to handle fast-paced environment

Cash handling

Food handling knowledge

High level of cleanly kitchen maintenance

Knowledge of basic food preparation

Non-smoker

Reliable, punctual and committed to customer service

Reliable, punctual and committed to customer service

Exceptional customer service

Exceptional communicator

Inventory management systems

Customer service surveys

Cash handling expertise

Superb interpersonal skills

Sales reports and correspondence

Sales experience

Reliable

Relationship-building

Accomplishments

Customer Assistance

Food Preparation

Responsible for coordination of up to 18 servers in restaurant with capacity of 200.Maintained daily cleanliness of broiler and fryers.Answered telephone calls and responded to inquiries.Assisted in maintaining preparation and service areas in a sanitary condition.Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods.Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.Cleaned and inspected galley equipment, kitchen appliances, and work areas.Cleaned and organized eating, service and kitchen areas.Cleaned garbage cans with water or steam.Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.Filled beverage and ice dispensers.Greeted each customer with friendly eye contact.Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.

Work Experience

November 2012 to Current

Burger King N.Augusta, South Carolina

cashier/linecook

Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Balanced all rebates and other miscellaneous charges.Delivered requested items to guests' rooms.Referred guests to local restaurants and recommended attractions in the area.

November 2011 to Current

burger king n.augusta, s.c.

cashier/line cook

iMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.

Educational Background

2012 Career Development Training Jacksonville, Florida

GED Studies in implementing business with economical divide

Hotel Management courseworkCoursework in Hospitality and Tourism Management

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