Customer Service Manager
Resume:
Ronald Schroeder
Email: *********@********.***
Address: *** ***** ****
City: Keyport
State: NJ
Zip: 07735
Country: USA
Phone: 908-***-****
Skill Level: Management
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Ronald J. Schroeder
111 Stone Road, Union Beach, N.J 07735 - 908-***-**** (C) - *********@********.***
Management Profile
Experienced service-driven manager with over eight years experience. Proven ability to turn around under-performing businesses to create highly profitable sales through motivated leadership,client-focused marketing, performance-driven training, and establishing personable relationships.
Professional Experience
STS Tire Auto Co. via Bryant Temporary Staffing March 2012 to June 2012
Sales Specialist
Bridgewater, NJ Performed sales, customer service and via phone, instant live chat messaging and email communications. Involved in the launch of the new STS website and troubleshooting technical issues with customers. Experience in assisting 120 store locations and preparing orders ship to home. Completed certificates of excellence in Yokohama, Hankook, Michelin, Pirelli, and Bridgestone with ride drive learning.
Vespia's Mr. Tire/ Monro Muffler BrakeAugust 2010 to August 2011
Assistant Store Manager and Service Manager
East Brunswick, NJ
Performed the same duties listed in the position at Good Year Tire and Rubber Co. but in addition, greeted customers and sold a wide variety of tires. Also, managed eight technicians on a daily basis.
Good Year Tire Co. October 2008 to June 2010
Service Manager
Somerset, NJ
Averaged $1500 to $8000 in total sales on a daily basis. Planned weekly meetings with technicians regarding training and equipment and services and tire sales.
Utilized problem solving skills to resolve customer complaints or disputes. Spoke with customers regarding scheduled maintenance and/ or major technician work performed on every vehicle.
Performed oil changes, tires rotations and also brake services on vehicles. Worked hands-on with technicians when problems occurred on vehicles to find resolutions to satisfy the customer.
Trained new customer service representatives when hired to further their sales expertise. Placed large stock orders on merchandise needed daily such as tires, brake parts, etc. Skilled in researching and applying payment on open invoices billed to Good Year. Managed 10 to 12 ASE Certified or General Service Technicians who performed oil changes and tire repairs to engine diagnostics on a daily basis.
Bridgestone/ FirestoneJanuary 2006 to June 2008
Service Manager and Manager
Berkeley Heights/ Red Bank, NJ
Averaged $1500 to $7500 in sales on a daily basis. Maintained customers vehicles on a daily basis from oil changes to electrical and engine diagnostic services.
Scheduled technicians and sales people on a weekly basis. Utilized computerized payroll for all employees on a weekly basis. Planned weekly meetings with technicians regarding training and equipment. Utilized problem solving skills to resolve customer disputes. Hired and trained new salespeople and technicians when necessary. Performed services on vehicles such as oil changes and tire rotations also performed brake services.
Worked hands-on with technicians with certain jobs on vehicles.
ASCO/ Emerson Power Technologies LP.January 1995 to March 2006
Accounts Receivable Supervisor
Florham Park, NJ
Collected approximately $2.5 million monthly.
Prepared daily payments records and call lists for Account Receivables Staff. Documented customer disputes and utilized problem solving skills to resolve the disputes. Corresponded with customers regarding overdue invoices. Contracted and trained temporary employees regarding check processing procedures and other office responsibilities.
Jiffy LubeJanuary 1994 to December 1994
Assistant Manager / Service Technician
Cranford, NJ
Serviced cars by providing oil changes, checking and changing fluids, and cleaning automobile interiors. Interviewed potential employees and provided feedback regarding employee performance. Planned and scheduled employee hours. Taught new employees through hands-on training methods.
Education
Union County College, Cranford, NJ
1994
Business Major, Associates Degree
Courses in Micro Economics, Marketing, Business Management, and Starting Your Own Business.
Cranford High School Diploma, Cranford, NJ
1988
Core Qualifications
Good Year (GBMS System), JD Edwards and UPS / FedEx Systems Customer Service Interaction, Problem Solving and Organizational Skills Microsoft Office (Word, Excel) and Internet Explorer
Activities and Affiliations
Detailing automobiles, participating in company softball and football leagues, member of bowling leagues, mountain biking clubs, member of the American Legion and volunteering for Emergency Medical Services.
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