Engineer Quality Assurance
Resume:
Title:Second Level Technical Support Specialist
abp7iq@r.postjobfree.com
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NAME: Jon Knudsen
ADDRESS: **** ******* ******
CITY: Manassas
STATE/PROVINCE: VA
ZIP/POSTAL CODE: 20112
COUNTRY: USA
EMAIL: abp7iq@r.postjobfree.com
PHONE: 703-***-****
CANDIDATE ID: 206829
CITIZENSHIP: US
Citizen
EDUCATION: Master Degree
EXPERIENCE: 10
WILL RELOCATE: No
RELOCATION INFO:
JOB WANTED: Direct
RATE NEEDED: 80K - 89K
HOMEPAGE:
COMMENTS:
HOTSKILLS: Windows NT
ESUME
Jon W. Knudsen, Jr
.
7871 English Street
Manassas, Virginia 20112
abp7iq@r.postjobfree.com
CAREER OBJECTIVE
To obtain a long-term position, with growth potential, using my 10+ years as a
Network/Systems Engineer where I can utilize my broad technical skills in a multi-platform
environment.
CLEARANCES
Top Secret clearance is being processed - Currently I have an interim Top Secret
clearance
TECHNICAL QUALIFICATIONS
CCNA
CCA - Citrix 1.8 Metaframe
MCSE
CNA IntraNetware 4.11
A+ Certification with a specialty in the Microsoft Windows and DOS environments
Compaq certified on RA8000 and RA12000 StorageWorks products
EDUCATION
American College of Computer and Information Sciences
- B.S. in Information Systems -
2001
Gestalt - Windows 2000
IKON - Citrix Metaframe 1.8
Compaq - RA8000 and RA1200 StorageWorks (SAN)
IBM Training Classes-Printers, Personal Computers, RISC 6000, Token Ring Networking
Tesst Electronics and Computer Institute - Graduate of Field Service and Computer
Technology
MILITARY
U.S. Navy (1983 - 1989)
Basic Electricity and Electronics School - 4 weeks
Aviation Electronics Technician Class - A - School - 8 weeks
Advanced First Term Avionics School - 20 weeks
P3-C Orion - WST - School - 6 months
Honorable Discharge
WORK EXPERIENCE
1/00
to Present, Sr. Systems Engineer/ArchitectSAIC, Vienna, VA
-Designed, setup and maintained several Windows 2000 networks - including Compaq servers,
Cisco routers, Cisco switches, SNAP server NAS, and Compaq SAN solutions and Citrix
Metaframe 1.8
-Designed numerous Windows 2000 Active Directory networks including: Group Policy, OU
Structures, Sites, Site Links, DNS and DHCP
-Configured and maintained of all Cisco router and Cisco Switches within the Windows 2000
network using: RIP, IGRP, EIGRP, and OSPF
-Designed, installed, configured, maintained and deployed several Compaq SAN solutions
-Designed, installed, configured, maintained and deployed numerous Citrix Metaframe
solutions
-Managed a PKI infrastructure testing Common Access Cards and reported results in
relation to US Army mandates for single logon
-Participated with the US Army, US Army National Guard, and US Army reserves in the
designing of their Windows 2000 pilot and test scenarios
-Implemented VPN's using Cisco, Shiva and Windows 2000 utilizing PPTP, L2TP and IPSEC
-Implemented a Firewall using a WatchGuard FireBox II
6/99
to 12/99, Systems Engineer/Acting Line ManagerTRW S&ITG, Falls Church, VA
-Interfaced with all management levels within TRW, the Air National Guard, and with the
prime contractor Digicon
-Built and configured Compaq and HP servers, including setting up RAID5 or Mirroring
-Installed and configured Windows NT Server 4.0, Internet Information Server, and
Exchange 5.5, including site and X.400 connectors
-Migrated all files and user accounts from Banyan Vines to Windows NT 4.0
-Migrated all Banyan mail to Exchange 5.5
-Checked ANG subnetting and make basic configuration changes to Cisco routers
-Wrote and submitted weekly and monthly progress reports to upper management within TRW,
the Air National Guard, and Digicon
-Trained Air National Guard site administrators on Windows NT, while documenting all
procedures
10/98
- 6/99, Network Engineer/Administrator
RMSI/FC Business Systems, Falls Church, VA
-Installed, configured, diagnosed and repaired Windows NT Server, Exchange Server 5.5,
RAS and Windows NT Workstation 4.0 including setting up RAID5 and Mirroring
-Served as Network Administrator managing all user accounts on Windows NT Server, RAS and
Exchange Server 5.5
-Performed daily backups on all servers using ARCserveIT 6.6
-Installed, customized and troubleshot Office 97 Professional, Netscape and IE
-Created Login scripts to automate mapping of network drives for users
-Setup and configured DHCP, WINS, DNS and Print services
3/98
- 10/98, Systems EngineerSpexus Incorporated, McLean, VA
-Designed, customized and setup per individual customer needs Windows NT Server, Exchange
Server 5.5, and Novell 4.11 Server
-Setup and configured RAID5 and Disk Mirroring
-Installed and configured DHCP, WINS, DNS and Print services
-Installed, configured, troubleshot and repaired Windows NT Workstation and Windows 95
workstations
-Maintained and administered both Windows NT and Novell 4.11 networks, including Exchange
e-mail accounts, GroupWise e-mail accounts, user accounts, RAS, Win2ncs, backups, and
latest patches and updates
-Installed and configured Cheyenne ARCserveIT Backup, Cheyenne FAXserve, InocuLAN anti-
virus, DIGI Board XEM/PCI, and US Robotics Modem Pool
-Installed and configured Microsoft Office products
-Documented and organized procedural plans for future training purposes
3/97
- 3/98, Technical Support SpecialistEntex Information Services, McLean, VA
-Installed, configured, troubleshot and repaired Windows 95, Windows NT 3.51/ 4.0
Workstation and Server hardware and software
-Performed customized software installation on various programs, including: MS Office,
Eudora Pro, Teamlinks, Netscape, IE, Adobe Acrobat and McAfee Antivirus
-Configured PC servers, workstations, and Laptops for use on a LAN/WAN with DNS and WINS
using TCP/IP and IPX/SPX Protocols
-Configured Laptops for remote Dial-up Networking services
-Routinely performed preventative maintenance procedures, including: scanning drives for
errors, defragging and updating to current antivirus protection
-Documented all activity related to each service call
10/96
- 3/97, Computer TechnicianBarrister Information Systems Corporation, Arlington, VA
-Setup, configured, troubleshot and maintained all PC, MAC, Laptop, PowerBooks and
peripheral equipment
-Installed and configured all PCs, Macs, Laptops, PowerBooks and printers for
connecting to a Novell 4.11/Windows NT network
-Acted as liaison between Senior Management and the onsite Help Desk
-Created and updated daily reports for upper management
10/94
- 10/96, Customer Service EngineerTechnology Service Solutions, Rockville, MD
-Installed, configured and troubleshot printers, PCs, and Point of Sale Equipment
-Setup, configured, troubleshot and repaired IBM Token Ring networks including servers,
and Maus
-Maintained and tracked inventory usage
-On call 24 hours a day in order to maintain store servers and backup servers
10/93
- 10/94, Field Service Engineer
Diebold, Chantilly, VA
-Installed, configured, maintained and troubleshoot Automatic Teller Machines
-Connected bank ATMs to X.25 network and verified proper operation
4/90
- 10/93, Quality Assurance InspectorAtlantic Research Corporation, Gainesville, VA
-Inspected rocket motors from first stages of manufacturing to the firing of the rocket
-Analyzed ballistic data and recommended to vendor whether or not motor would meet the
minimum requirements
-Responsible for maintenance and administration of departments PCs
12/89
- 4/90, Field Service EngineerUnited Press International, Fairfax, VA
-Installed, configured and troubleshot UPI's wire service network
6/89
- 12/89, Quality Assurance InspectorRohr Industries, Chula Vista, CA
-Inspected aircraft and space shuttle parts for conformity to government specifications
5/83
- 5/89, Aviation Electronics TechnicianU.S. Navy
-Installed, configured and troubleshot all avionics on the P3 Orion, including the Unisys
computer system, its network and all associated peripherals
-Troubleshot down to the component level TACAN, ADF, IFF, HF Radio, UHF Radio, VHF Radio
and Doppler radar
-Troubleshot the Unisys computer system to the board level using binary language and
flowcharts
1/80
- 4/83, Computer Operator
Peoples Life Insurance Company, Washington, DC
-Computer Operator
on an IBM 370 and IBM 360 Mainframe computer
-Ran programs from IBM Punch Cards using DOS
-Completed daily reports for management
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