Customer Service Representative

Confidential User

Email: ********@**********.***

Address:

City: Detroit

State: MI

Zip: 48228

Country: USA

Phone: 313-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly reliable professional who consistently demonstrates integrity and sound judgment. Team building and leadership qualities. Skilled at evaluating complex issues, identifying key elements, creating an effective action plan and guiding its execution. Works well independent as well as collaborative in a team environment. Exceptional customer relations easily establishes trust and rapport with public, demonstrating good listening skills and compassion. Strong problem solving abilities can be counted on to follow through resolution.

Educational Background:

High School Dipolma from Davenport University, Dearborn MI 1/2001 to 6/2002 (Accounting)

Job History / Details:

Career Overview

Highly reliable professional who consistently demonstrates integrity and sound judgment.

Team building and leadership qualities.

Skilled at evaluating complex issues, identifying key elements, creating an effective action plan and guiding its execution.

Works well independent as well as collaborative in a team environment.

Exceptional customer relations easily establishes trust and rapport with public, demonstrating good listening skills and compassion.

Strong problem solving abilities can be counted on to follow through resolution.

Core Strengths

Computer literate

Customer service observations

Sales Force

Purchasing and receiving

Bookkeeping

Billing

Pricing/ quoting customers

Processing orders

Accounting receivable

Special attention order entry

Business Development

Month-end Close

Work Experience

November 2001 to Current

Heart & Soul Catering Detroit, MI

Owner operator/Chef

Menu Planning- Develop variations of menu according to event and created cafe' menus that built revenue.

Purchase inventory from local farmers market and meat distributors.

Strategically plan food set up and service presentation to guest.

Generated in food cost savings since 2007 through price modifications, improvement in portion control.

September 2005 to June 2010

Verizon Wireless Southfield, MI

Senior Customer Service Representative

Illustrated ability to increase customer loyalty by building a relationship with customers beginning at point of sale.

Resolved product issues and shared benefits of new technology.

Managed quality communication, customer support and product representation for each client.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Assisted customers with store and product complaints.

Communicated all merchandise needs or issues to appropriate supervisors.

Recommended, selected and helped locate merchandise based on customer needs and desires.

March 2001 to October 2001

Barton Malow Southfield, MI

Accounting Liason

Tracked construction in progress receipts daily into accounting system.

Reconciled all accounts and subsidiary ledgers, including accounts payable, accounts receivable.

Prepared reconciling and recurring journal entries.

Assisted Accountants with staying within budget on construction expenses.

Reported month-end expense reports to managers

September 1997 to February 2001

OmniCare Detroit, MI

Enrollment Specialist

Enrolled MiChild clients into state system on monthly basis.

Verified eligible patients to Doctors during office visits.

Processed and faxed Doctor referrals to State in order to be billed.

Special attention to newborns added to system under mothers name.

Attended monthly meetings to stay abreast of State policies.

Educational Background

Davenport University Dearborn, MI

Bachelor of Arts Accounting

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