Customer Service Management
Resume:
Management Experience!
Date: ****-**-**, *:**PM *************@*******.***
**Please do not send text messages about job offers. I would be happy to speak with you over the phone or via email. Thank you.**
Anna Hayman
**********@*******.***
Objective
To become part of a successful team, using skills previously acquired and gaining experience and knowledge every step of the way.
Skills Summary
Customer Service
Delinquency collections
Computer proficient
Creative problem solving
Customer Satisfaction
Needs assessment
Strategic planning
Traffic analysis
Customer marketing
Marketing
Multi task Mgmt.
Sales
Human resource
Social media
marketing
Technical writing
Shift management
Management
Web based reporting tools
Conflict resolution
Front-Office Operations
Negotiation skills
Complex conflict
Internet marketing
Team Lead skills
Professional Experience
June 2012 to Current
Frankies Bar and Grill Colorado Springs, Colorado/Frankies Too, Falcon Colorado
Line Cook
Cook
Responsible for training new employees
Dish
Prep
February 2011 to June 2012
Residence At Austin Bluffs; Lighthouse Property Management Colorado Springs, Colorado
Leasing/Assistant Management and Collections
Reviewed, researched and negotiated resident ledgers. Collection of all delinquent accounts within property. Complied with federal, state and company policies, procedures and regulations.
Reconciled and reported discrepancies found in records.
Communicated with customers, employees and other individuals to answer questions and explain information.
Reviewed files, records and other documents to obtain information and respond to requests.
Computed, recorded, and proofread data, records and reports.
Created and executed marketing, including new product introductions and existing product development.
Worked closely with all product development to create and maintain marketing.
Worked closely with company and routinely participated in the sales process.
Calculated, prepared, and issued bills and statements according to established procedures.
October 2010 to February 2012
Residence At Austin Bluffs; Lighthouse Property Management Colorado Springs, CO
Housekeeping/Grounds
Obtain list of vacant apartments which need to be cleaned immediately for new move ins.
Advise manage of apartments ready for occupancy.
Inventory stock to ensure adequate supplies.
Investigate complaints regarding housekeeping and take corrective action by reporting it to the manager.
Examine apartments, halls, laundry rooms, and entrances to determine need for repairs and or equipment, and make recommendations to management.
Attend training seminars to perfect housekeeping techniques and procedures
Record data concerning work assignments and personnel actions
Attend periodic staff meetings to discuss company policies, complaints, and to make recommendations to improve service and ensure more efficient operation.
Washed walls, ceilings, windows, door panels, sills and woodwork
Ensured to empty wastebaskets, clean the ashtrays and transport trash and waste to disposal areas.
Reported to work for scheduled shift, on time and in uniform in accordance with company policy.
Responsible for all grounds cleanup
Waste removal, evictions, raking, and maintaining curb appeal.
I was promoted to a floating leasing position as well as doing grounds keeping.
April 2009 to April 2011
Columbia Agency Colorado Springs, Colorado
Janitorial
Part Time position held while employed at other companies
Responsible for cleaning floors, bathrooms, offices, trash removal, window cleaning.
June 2009 to August 2010
Captain D's Seafood Colorado Springs, Colorado
Team Member/Shift Management
Customer service
Managed shifts
Opened store and closed store
Cash handling
Customer discrepancies
June 2006 to February 2010
Old Chicago Colorado Springs, Colorado
Line Cook
Responsible for training new employees
Line cook
Pizza cook
Dish
Prep
June 2005 to June 2006
Domino's Pizza Colorado Springs, Colorado
Team Member
Customer Service
Customer discrepancies
Cash handling
Pizza cook
Education
2011 Apartment Association of Colorado Springs Colorado Springs, Colorado
Certified in Basic and advanced Fair Housing
Certified in Survival Leasing
Certified in Leasing Boot camp
Certified in Marijuana Awareness
Certified in Methamphetamine Awareness
References
Dina Brandes: 719-***-****
Rose Sinamond: 719-***-****
Holly Gantt: 574-***-****
Thank you for your time and consideration,
Anna Hayman
**********@*******.***
**Please do not send text messages about job offers. I would be happy to speak with you over the phone or via email. Thank you.**
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