Customer Service Manager

Customer Service Rep...I NEED AND WANT A JOB! (Columbia, SC)

Date: 2012-11-27, 1:20PM **************@*******.***

PLAIN AND SIMPLE I NEED A JOB I WANT TO WORK NO SCAM JOB AN HONEST JOB. HERE'S MY RESUME: IF INTERESTED PLEASE CALL PER PHONE NUMER ON RESUME. THANK YOU

Selina Brown

15 Fountain Lake Place

Columbia, SC 29209

Phone: 803-***-****

Email: ***********@*******.***

OBJECTIVE

To obtain a position that requires a dependable, creative, diligent person who learns quickly and works well with minimum supervision.

PROFILE

-Focused and hard working; willing to go the extra mile for the customer.

-Skilled in troubleshooting complex problems by thinking outside the box.

-Effective team player with outstanding communication and interpersonal skills.

SUMMARY OF QUALIFICATIONS

-20 years of Customer Service

-Excellent written and verbal communication skills

-Productive in high volume,high stress environment

-Self starter with a can do attitude

-Knowledge of Microsoft/Excel

PROFESSIONAL EXPERIENCE

2012-2012(contract) American Red Cross, Columbia SC

Customer Service/Donor Reruiter

-Make outbound calls to selective blood donors

-Adhere to security regulations

2011-2012 Bluegrass Cellular, Elizabethtown KY

Customer Service Representative

-Answered inbound calls in support of customer needs.Convey in a reassuring manner step by step instruction to resolve troubleshooting issues.Perform queries in multiple database platforms.Advise customers with bill balances, details, cellular plan changes, and product information. Adhere to security regulations.

2011-2011 Community Health, Louisville KY

-Appoimtment Setter/CSR

Performed outbound calls for insurance agents with clients for new insurance policy.Performed office duties such as filing, faxing, and copy.

2006-2010 NCR, West Columbia SC

Helpdesk Analyst

-Answered inbound calls in support of customer needs.Conveyed in a reassuring manner step by step instruction to resolve troubleshooting issues.Perform queries in multiple databases.Adhere to security regulations.

2005-2006 Pitt Stop, Columbia SC

Store Manager

-Responsible for increased sales.Hire and trained staff.Responsible for scheduling and timesheet.Responsibilities included purchasing,merchandising,customer service,cash deposits,and inventory control.Open and close of store.

2002-2004 Palmetto Health Richland Hospital, Columbia SC

Lab Technician III

-Responsible for entering medical data,input medical insurance data for billing.Perform office type duties filing,answering multi phone line.Checking patients in for lab work from doctor offices.

2001-2002 Bojangles, Columbia SC

Restaurant Manager

-Managed a team of 8 employees.Controlled incoming and outgoing inventory.Purchase ordering.Bank deposits,daily cash and credit handling,scheduling.Open and close of the restaurant.Provide customer service to a diverse population.

1997-2001 Alpine Bagles & Brews, Nashville, TN

Restaurant Manager

-Promoted from an hourly shift manager.Increased sales volume by 50%in less than 3mos.Designed attractive menu strategies and marketing campaigns resulting in increased store traffic and profit.Hire and trained staff.Daily operations included cash deposits and inventory control.Responsiblities included purchasing,merchandising,customer service and all facets of running a restaurant.

References upon request.

EDUCATION

-Berlin American High School 1986,Berlin Germany

-Texas A&M University 1986-87,Berlin Germany

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