Customer Service Quality Assurance

Michael Henderson

Email: abp7d7@r.postjobfree.com

Address: *** *.****** ***.***

City: Fresno

State: CA

Zip: 93701

Country: USA

Phone: 559-***-****

Skill Level: Entry

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Michael Henderson

422 S. Clovis Apt. 101 Fresno, CA 93727 Home 559-***-**** Cell: 559-***-**** E-mail: abp7d7@r.postjobfree.com

Career Focus

Business Manager in the field of Administration/Marketing

Summary of Applicable Knowledge and Skills

-Competitive Analysis - Quality Assurance -Marketing - Administration - Accounting -Data Mining - Team Building

-Strategic Event Planning - HRIS -Verbal Communication -Customer Service -Computer Literacy -Logistics

Accomplishments

Helped achieve quarterly revenue objectives by implementing cost-cutting measures.

Collaborated with teams, departments, and clients to ensure the delivery of efficient, high-quality service.

Consistently recognized by management for providing superior safety and customer service.

Was once nominated by my peers and superiors as the 2008 Junior Sailor of the Quarter

Earned a complimentary Enlisted Surface Warfare Specialist award.

Received an honorary humanitarian award for assisting with providing aid to the Philippines.

Professional Experience

Warehouse Associate

March 2011 to May 2012

Cargill Meat Solututions Fresno, CA

I specialized in the following; forklift operations/loading dock tasks, moved heavy loads, finalized products, recorded numbers of units handled and moved using daily production sheets or work tickets, was responsible for careful handling of all merchandise to avoid damage, read work orders and received oral instructions or e-mail requests to determine work assignments and material/equipment needs.

Boatswains Mate 3rd Class (Active Duty)

September 2005 to September 2009

USS Ronald Reagan CVN 76 USN San Diego, CA

I performed preventive maintenance on the ships frame and other expensive equipment. I helped maintain ship security and assisted in the critical operations of ships logistics evolutions. I performed routine ship navigation and announced daily activities/captains orders over the ships intercom system. I managed organization, training, and other divisional objectives required of over 30 sailors within my department.

Cashier

June 2004 to July 2005

Dream Donuts Clovis, CA

I conducted the following; store sales via cash register, maintained cleanliness and presentation of stock rooms/ production floor, greeted customers entering the store to ascertain what each customer wanted, Interacted with customers and retail buyers to follow-up on shipping status and expedited order

Education

University of Phoenix Fresno, CA

Major: Bachelor of Science in Business 2013

Clovis East High school Clovis, CA

H.S. Diploma 2003

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