Customer Service Human Resources

David's InformationTitle: Talent Search SpecialistExperience: 6-9 yearsWork Types:

Willing to Relocate: YesWilling to Travel: Love travelling for workCareer Level: Senior(non-manager)Work Status: U.S. CitizenInterests:

Member Since: 2011-11-08 Helpful Links

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Salva, David

Unit B Door 5 4133 Ponte St. Brgy. Sta. Cruz

1203, National Capital Reg, Philippines

Mobile: +639**-***-****

email: *********@*****.***

Resume Summary

Current Position : Talent Acquisition Specialist/ Sourcing Specialist in Alexander Mann Solutions (Apr 2011 - Present)

Current Specialization : Human Resources

Highest Education : Post Graduate Diploma / Master's Degree in Psychology

Employment History

Apr 2011 - Present

1. Alexander Mann Solutions

Position Title (Level) : Talent Acquisition Specialist/ Sourcing Specialist (1-4 Years Experienced Employee)

Specialization : Human Resources

Role : Recruitment/Staffing

Industry : Human Resources Management / Consulting

Work Description :

- Source candidate' s resumes through job boards

- Source contacts for talent pooling

- Calls out candidates and conduct pre-qualification interview

- Emails candidates for possible job opportunity

- Emails contacts for talent pooling

- Paper screens candidates and uploads them to Avature CRM

July 2010 - Apr 2011

2. PSG Global Solutions

Position Title (Level) : Senior Recruitment Specialist level 2 (Supervisor / 5 Years & Up Experienced Employee)

Specialization : Human Resources

Role : Recruitment/Staffing

Industry : Staffing

Work Description :

RESPONSIBILITIES:

- Source candidates for our clients through job boards, social networking sites and other online resources.

- Conducts resume screening for possible employment.

- Calls out to conduct pre-screening interview of qualified candidates.

- Creates profiles and forwards it together with their resume to my Recruitment Manager for processing.

- Supports other others through sourcing candidates.

EXPERIENCES GAINED:

- Experience in working in the Recruitment Processing Outsourcing Industry.

- Experience in using various job boards such as Monster.com, Careerbuilder.com, Linkedin.com, Yahoo! Hotjobs.com, etc.

- Experience in pre-screening candidates through resumes.

- Experience in conducting interviews.

Jan 2010 - Apr 2010

3. Ucess Philippines an LG CNS Company

Position Title (Level) : Website Security Advisor for McAfee Secure (1-4 Years Experienced Employee)

Specialization : Sales - Telesales/Telemarketing

Role : Telesales Executive/Account Manager

Industry : Call Center / IT-Enabled Services / BPO

Work Description :

Responsibilities:

- Call out leads from the Asia Pacific Region, New Zealand and Australia

- Contact decision makers such as business owners or the one in charge of the website

- Present, pitch and sell Mcafee Secure product

Experiences Gained:

- Skilled on asking the right questions for rebuttals

- Deep Listening

- Developed patience

Jan 2008 - Sep 2009

4. Primary Global Research

Position Title (Level) : Recruitment Specialist (1-4 Years Experienced Employee)

Specialization : Human Resources

Role : Recruitment/Staffing

Industry : Consulting (IT, Science, Engineering & Technical)

Work Description :

Responsibilities:

- Generate income by providing industry experts for our clients

- Research companies and different industry's market trends

- Search different company job recruitment site online

- Call and or email experts to offer consulting job

- Schedule experts for vetting with different project heads

- Interview experts in different industry

- Follow up contacted experts either through email or call

Experiences Gained:

- Skilled in online research

- Convince hesitating experts due to Non-Disclosure Agreements

- Provided work for a lot of experts

July 2006 - Dec 2007

5. '''Citigroup Business Process Solutions Pte Ltd'''

Position Title (Level) : '''Customer Relations Officer''' (1-4 Years Experienced Employee)

Specialization : Customer Service

Role : Customer Service Representative

Industry : Business Process Outsourcing

Work Description :

'''Provide Excellent customer service to Australian Customers through the following:

1. Taking in calls, analyze, and process credit card applications, and Direct Mail offers.

2. Making outbound calls for pre-retentions and retentions department.

3. Taking in inbound pre-retentions calls.

4. Provide services for other departments as need arises such as in cards, acquisitions, retentions and pta departments.

5. Process faxed and mailed credit limit increases, upgrades and other requests.'

Oct 2005 - Apr 2006

6. Convergys Philippines Enterprise Site

Position Title (Level) : Customer Service Representative (Fresh Grad /

Specialization : Customer Service

Role : Customer Service Representative

Industry : Call Center / IT-Enabled Services / BPO

Work Description :

> Provides customer satisfaction to all inbound calling customers from the United States

> Generate income through providing add on services offered by the company

> Handles all billing and non technical equipment inquiries and resolves all issues that provides customer satisfaction.

EXPERIENCED GAINED

> Good team player and multitasking capabilities

> Proven initiative and ability to work with minimal supervision

> Proven leadership and to deliver excellent result with the team

> Intensive knowledge with the programs set for the program

> Excellent motivational and organizational skills.

2001 - May 2005

7. Cityland Development Corp.

Position Title (Level) : Marketing Assistant (Supervisor / 5 Years & Up Experienced Employee)

Specialization : Sales - Corporate

Role : Sales and Marketing Assistant

Industry : Property / Real Estate

Work Description :

Basically, I market Real Estate properties of Cityland Developement Corp. and its sister companies-the City and Land Developers, Inc., and the Cityland Inc.

Marketing it requires sourcing of clients through various means such as what we call leafleting and prospecting. I do also telemarketing and Internet sourcing through various websites that may require our services and products.

We 15 condominiums, 4 subdivisions and several big lots for commercial use.

May 1999 - Dec 2000

8. Ship Shops Group of Companies

Position Title (Level) : Recruitment Assistant (Fresh Grad /

Specialization : Human Resources

Role : Recruitment Assistant

Industry : Transportation / Logistics

Work Description :

Conducts Psychological examinations to the applicants for both Bacolod and Iloilo Cities

Checks the company exams

Calls applicants for interviews and or examinations

Coordinates the interviews between the HRD and Operations Managers

Makes inventories of the testing materials

Encodes every file from the Disqualified Applicants to the Trainees Profile in the computer

Trains prospective employees Basic Sing Language as per ISM manual

Assists the Training Officers if needed

Computes the Daily Time Cards of all land-based employees and encodes them in the computer

Types and issues memorandum of our HRD Manager

Coordinates with the Department of Labor and Employment for hiring purposes.

Prepares and coordinates the Hiring Advertisements to be printed on local newspapers.

2000 - 2000

9. Roasters Philippines, Inc.

Position Title (Level) : Recruitment Assistant (Fresh Grad /

Specialization : Human Resources

Role : Recruitment/Staffing

Industry : Food & Beverage / Catering / Restaurant

Work Description :

Mass interviews applicants

Conducts mass company entrance examinations

Checks and interprets psychological exams

Coordinates and issues Team Memberâ € ™ s (TMâ € ™ s) uniforms

Conducts mass hiring both in and out of the office

Prepares, coordinates and issues bank ATMâ € ™ s of employees

Conducts both actual and written inventory of the uniform and testing materials

Does other matters as per Supervisorâ € ™ s request

Educational Background

Graduation Date: 2009

Post Graduate Diploma / Master's Degree of Psychology

Major : Christian Counseling

Institute/University : Alliance Graduate School, Philippines

CGPA : 96/100

Graduation Date: 1999

Bachelor's/College Degree of Psychology

Major : Psychology

Institute/University : West Negros College, Philippines

CGPA : 90/100

Skills

(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill)

Skill Years Proficiency

Counselling >5 Advanced

MS Office >5 Advanced

Singing >5 Advanced

Outsourcing of clients 5 Advanced

Selling 5 Advanced

Customer Service 2 Advanced

Screening of Applicants 1 Intermediate

Citrix program 1 Intermediate

Languages

(Proficiency: 0=Poor - 10=Excellent)

Language Spoken Written

English 9 9

Filipino 9 7

JobStreet.com English Language Assessment [www.jobstreet.com]

Last Date Taken Score

20-May-2010 34/40

Personal Particulars & Preferences

Date of Birth : 11 Aug 1978

Nationality : Philippines

Gender : Male

Social Card No. : 07-17xxxxx-6

Possess Own Transport : No

Expected Annual Salary : $ 15,000-$20,000

Availability : Not actively looking for a job

Additional Info

EDUCATIONAL BACKGROUND:

POST GRADUATE

2006 Alliance Graduate School Quezon City 2006-

TERTIARY

West Negros College Bacolod City 1995-1999

SECONDARY

West Negros College Bacolod City 1993-1995

Bloomfield Academy Las Pias 1991-1993

ELEMENTARY

San Isidro Catholic School Pasay City 1986-1991

OB Montessori Sta. Ana, Manila 1985-1986

PREPARATORY/ KINDERGARTEN/ NURSERY

OB Montessori Dasmarias 1982-1985

ACHIEVEMENTS/ ACCOMPLISHMENTS:

Academic Scholar Dean's Lister, Arts and Sciences Dept. S.Y. 1998-1999

President WNC Glee Club S.Y. 1998-1999

Academic Excellence Awardee College of Arts and Sciences Mar. 25,1999

Achiever in Various Fields Awardee College of Arts and Sciences Mar. 25,1999

Facilitator: Nursing Student's Retreat College of Nursing Jan. 28-29,1999

Choir Conductor Psychology Society S.Y. 1998-1999

Region VI President Peer Counselors Guild of Negros Occ. S.Y. 1998-1999

Editor in Chief WNC College Yearbook S.Y. 1998-1999

Service Awardee Dean of Student Affairs Dec. 7, 1998

Resource Speaker: Study Improvement High School Dept. Aug. 28,1998

Resource Speaker: Overcoming Shyness High School Dept. July 28,1998

Choral Delegate Phil. Centennial Commission June 11,1998

Semi-finalist: Youth Forum Soroptomist Intl of the Americas Oct. 4,1997

1st Place, Essay Writing Contest West Negros College June 30, 1997

2nd Place, Essay Writing Contest Bacolod SK Federation 1997

Campus Reporter ABS-CBN, Bacolod S.Y. 1997-1998

Cultural Scholar West Negros College S.Y. 1997-1998

Delegate: The Art of Yearbook Making Midtown Printing Company S.Y. 1994-1995

Nominee: TOSP Bacolod Jaycees March 14,1995

Editor in Chief WNC HS Publication S.Y. 1994-1995

Editor in Chief WNC HS Yearbook S.Y. 1994-1995

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