Customer Service Quality Assurance

kathryn ice

Email: *********@********.***

Address: ***** ****** ***** *****

City: SPRING HILL

State: FL

Zip: 34609

Country: USA

Phone: 352-***-****

Skill Level: Management

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kathryn Ice

13210 Little Farms Drive, Spring Hill Florida 34609

(T) 352-***-**** (E) *********@********.***

Summary

To secure a career management position that's challenging and rewarding with upward mobility potential.

Highlights

Culinary aptitude

Creative arts talent

Exceptional organizational skills

Positive and cheerful

Training in food handling

Active listener

preparation

Cross-functional team management

Serv safe certified

Change management

Schedule creation and

Inventory control

maintenance

Staff development

Reliable

Operations management

Excellent communication skills

Staff training

Approachable

Supervision and training

Team Leader

Skilled negotiator

Basic clerical and bookkeeping

Sound judgment

knowledge

Calm under pressure

Complex problem solver

Policy/program development

Behavior management techniques

Accomplishments

Business Development:

Successfully grew business by increasing sales and profit with minimal shrink.

Positive leadership.

Served as key contributing member to Leadership team.

Hire,train and developed new staff members.

Direct,delegate and mentor staff.

Experience

08/2007 - Current WENDYS INTERNATIONAL Brooksville, Florida

Restaurant Manager

Run daily operations of the restaurant.

Duties include hiring, training and development of crew, 6 month review/evaluation on all crew members.

Responsible for profit and loss, shrink, as well as, ordering, receiving and inventory.

Responsible for all cash handling, DUNBAR change orders and receiving of DUNBAR cash, other duties include quality assurance checks, S.O.E.

temperature logs, walk-thru in all zones, superior customer service, any complaints or issues, ect.

Served as mentor to junior team members.

08/2005 - 05/2007 Shop Rite FOOD WORKERS UNION Marlton, New Jersey

Assistant Bakery Manager

Assist bakery manager in all phases of running the bakery department.

Responsible for profit,loss and shrink of the bakery department as well as quality assurance checks,production,training and development of

staff,ordering,receiving and all merchandising.

Managed staff of 25 with weekly sales at $40,000.00 and growing.

09/1996 - 08/2005 SUPER G Voorhees, New Jersey

Bakery Manager/Front End Assistant Manager(prior-lateral move)

Oversee and manage all operations of the bakery department. Responsible for profit,loss and shrink as well as quality assurance checks and all administrative paperwork. Responsibilities also included ordering,receiving and merchandising of all product and working with bread vendors in commercial bread isle.Hire,train and staff development along with all disciplinary actions when needed.

Maintained 6% shrink Maintained 50% gross profit 100% quality assurance checks Increased production Delegated and directed staff Prior experience

Cashier

Customer service desk Book keeping office

Promoted to Assistant Front End Manager

Education

1987

Indiana State, South Bend, Indiana

Sep 1981

Vogue Beauty School, South Bend, Indiana

Jun 1985

TO

Mishawaka High School, Mishawaka, Indiana

Diploma

Additional Information

PERSONAL

Merit Awards from Super G Cashier-Outstanding customer service Bakery Manager-Outstanding performance

Serv-safe certified

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