Customer Service Administrative Assistant

Maria Hancock

Email: *********@********.***

Address: *** ******

City: Lansing

State: MI

Zip: 48910

Country: USA

Phone: 517-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

December 29, 2012

I have been the Insurance and Financial business for over 20 years. In those years developed oranizational skills, attentiveness and the ability to work under general supervion. The ability to work under pressure to meet deadlines is demonstrated by my verbal, interpersonal and written communitions. I have discretion and created standard operating procedures, processes and policies for clients and companies.

Managing correspondance,

I have taught with the -Reading Coalition- of Lansing. Teaching one on one and with small groups I conducted class, made lesson plans, and encouraged the students. I instructed adults with minimal reading ability to recite the alphabet, write journals, pronounce and sound out words. Helping student`s work for a GED, I assisted in basic math, reading, history, and writing. The young students were the most challenging but rewarding. I am currently assisting with an after school program called the -Good News Club- at Atwood School in Holt. I am enrolled with Capital Area Child Evangelism Fellowship to take the Teaching Children Effectively class.

My capability to communicate, relate, and encourage people is one of my many attributes. Positive praise, motivating students, and genuinely caring for the student`s best interest is a commitment and a personal goal. A positive attitude and belief in oneself will produce valued people for the next generation of workers. By promoting a good learning environment the student will strive to reach their goals.

Touching people`s lives with an excellent education, a caring heart, and skills to make a person excel is a strong attitubute of being a great Father. A person who cares for his children on an academic and personal level is where I would like to be an asset. Working with you would be a privilege and a welcomed career path.

Please contact me for a visit to discuss my dedication to children, teaching experiences, and qualifications. Thank you for your time and the service you provide to the community.

MARIA L HANCOCK

625 Jessop Avenue Lansing, Michigan 48910

Home 517-***-**** Cell 517-***-****

Education:

University of Phoenix Online Lansing Community College Bachelor`s of Science Psychology Associates Degree Administration

Graduated July 2010 Magna Cum Laude Honors Graduated 1996

Professional Knowledge:

:

> Strong work ethic organized & takes initiative in the completion of duties.

> Customer service devoted, whether the customer is child or adult

> Trained numerous employees professional etiquette and service

> Plan / manage financial seminars, registrations and office events

> Work under pressure and unsupervised

> Obtain resolutions for clients with escalated customers concerns and situations

Employment:

J. F. Shapow Financial Services, Okemos, Michigan

2005 - Present

Executive Administrative Assistant / Office Manager

Meijer Inc., Okemos, Michigan 2001 - 2006

Fashions / Customer Service Clerk

(Worked part time while working Full time)

Fairfield Inn, Okemos, Michigan 2004 - 2005

Breakfast Ambassador

(Worked part time while part time at Meijer Inc.)

Family Life Financial, Okemos, Michigan 2002 - 2004

Administrative Assistant / Records Clerk

(Worked full time while working part time at Meijer Inc)

Jackson National Life, Lansing, Michigan 1994 - 2002

Operations Service Representative

(Worked full time while working part time at Meijer Inc)

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