Customer Service Manager

Lynn Roush

Email: *********@********.***

Address: *** *. ******* ***.

City: Gaithersburg

State: MD

Zip: 20877

Country: USA

Phone: 301-***-****

Skill Level: Experienced

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Lynn J Roush

501 East Diamond Avenue Phone: 301-***-****

Gaithersburg, Maryland 20877 *********@********.***

Career Overview

Objective: To find a challenging and rewarding part-time/full-time position in client service, management and administration that offers opportunity for expanding responsibility and professional growth.

Core Strengths

Training development Invoice processing Cash management

Inventory control Credit card processing Strong client relations

POS systems skills Fast Learner Problem solver

Accomplishments

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Professionally processed calls, providing information and service to ensure customer satisfaction.

Work Experience

Client Relations, Oct. 2011 - June 2012

Sign A Rama - Gaithersburg, MD

Handled client services.

Made initial contact with the customer.

Determined what the needs were and client was given pricing.

Once the estimate was approved the job was designed, produced, and delivered.

Property Manager, Aug. 2009 - June 2011

Mini U Storage - Landover Hills, MD

As Resident Property Manager increased the rentals by 5% and reduced accounts receivables by 8%.

Responsible for renting units, working with tenants; maintain the property and daily paperwork.

Wife took new position.

Program Manager, Jan. 2007 - Aug 2009

CSAAC - Mont, MD

Worked as a vocational counselor for individuals with autism.

Took an individual who, being autistic, hyperactive, mentally retarded and non-verbal. His job skills were non-existent. Was able to raise his tactile skills to a job level where other skills in my background allowed me to be promoted to Program Manager in less than 90 days

Was responsible for 90+ staff members and managers.

General Manager, May 2005 - Dec. 2006

Ladies Workout Express - Mont, MD

Club Closed.

Ran a fitness club, including interviewing, hiring, training and follow-up of each employee.

Responsible for marketing programs, accounting, daily administration and any additional decisions that were necessary.

Jan. 2003 - April 2005

MJM Graphic Communications - Gaithersburg, MD

Printing coordinator/customer service: Processed orders from beginning to end acting as the primary contact point with each client.

After another coordinator left I was made responsible for the #1 salesperson in addition to my existing clientele.

Production Scheduler, Aug. 2001 - Dec. 2002

Alpha Graphics - Gaithersburg, MD

As Production Scheduler was responsible for approval of all printing jobs.

Responsible for all ISO 9000 filings and reports.

May 2000 - Aug. 2001

Sir Speedy - Bethesda, MD

Customer Service Manager .

Ran the store.

Worked with customer on printing, copy and oversized posters that were mounted and did lamination work when needed.

Store Closed

Teacher/Admin, July 1999 - May 2000

Ets Chaiyim School - Mont, MD

I was the Assistant Administrator and high school teacher in a private school.

Taught high school history, economics, Bible, discipleship, computer class and worship.

Set up an educational program with Microsoft and set up computer labs in the high school and middle school.

Was also responsible for scheduling and approving all field trips.

Dec. 1993 - July 1999

Gumpert Printing - Gaithersburg, MD

Sales and Marketing Company Closed As an outside sales representative made cold calls and worked with previous clients to increase their business.

Increase these sales by 20%.

Church Choir and Worship Director - 8+ years Additional Information: Seminar coordination including personally giving and assisting others in preparing presentations, scheduling seminars, securing facilities and verifying travel schedules.

Developed CSR training programs - work to improve and learn new CRS skills.

Worship leader for 7+ years Director of Exhibits for a national conference.

Educational Background

University of Toledo-Music Education

Additional Skills and Honors

Academic Scholarship

National School Choral Award

John Philip Sousa Band Award

Who`s Who in American Business-2 years

Who`s Who in American Teachers

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