Customer Service Manager

LAWRENCE MIRES

Email: *********@********.***

Address: **** * ******** **., **** 162

City: Phoenix

State: AZ

Zip: 85053

Country: USA

Phone: 425-***-****

Skill Level: Management

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

LAWRENCE MIRES

3250 W Greenway Rd., #162 -- Phoenix, AZ 85053 -- 425-***-**** (C) **************@********.***

OBJECTIVE

Dog Trainer, Warehouse, Assembly, Customer Service

PROFILE

Certified Dog Obedience Trainer (Positive Reinforcement technique)

Certified Veterinary Assistant

17+ years as General Manager in printing/copy center and retail office supply store.

3+ years as Production Manager in commercial printing company.

Highly experienced with both Windows and Mac operating systems.

Excellent written and verbal communication skills.

Exceptional customer service skills.

Self-motivated and confident in making independent, as well as, team decisions.

Highly organized with strong analytical skills and very detail oriented.

Strong leadership, time management and negotiation skills.

Ability to effectively plan and execute strategies within a team concept.

Animal lover -- Own 5 dogs, 2 cats and 2 horses.

EXPERIENCE

General Manager, Jet Fast Printing and Copy Center, Merced, CA.

Began as young boy in family-owned business progressing to General Manager by age 23.

Interviewed new customers to determine intended desire for finished project and

established timeline for completed project.

Clearly communicated all instructions to each department and prioritized each function.

Developed strategies to market products and services offered and to up-sell additional services to new and existing customers.

Pulled stock as needed for projects, loaded, shipped or received supplies and supervised warehouse operations.

Evaluated, trained and supervised employees to improve efficiency and productivity.

Production Manager, Norco Printing, San Leandro, CA

Supervised four departments with 15 employees, tracking 30+ ongoing projects on timelines I established according to needs of customers.

Interviewed customers to determine their vision of finished project.

Pulled stock for projects and/or supervised others directed to do so.

Tracked inventory and maintained necessary stock, shipped and received on a daily basis.

Communicated policies to employees and submitted periodic progress reports to Executives.

Conducted semi-annual performance evaluations on all employees.

Developed company handbook and safety policies.

Demonstrated strong negotiation skills in developing contracts with major suppliers such as Kodak, IBM, AGFA, and Heidelberg USA

Pilchuck Veterinary Hospital, Snohomish, WA

Extern Veterinary Assistant

April - June 2012

N.O.A.H. Animal Adoption and Spay/Neuter Center, Stanwood, WA

Volunteer Veterinary Assistant and Dog Walker/Trainer

February 2012 to December 2012

EDUCATION

Animal Behavior College, Santa Clarita, CA

Certified as a Veterinary Assistant

Certified as a Dog Obedience Trainer

Specialty training working with shelter dogs to correct inappropriate behaviors

Specialty training in Pet Sitting and Dog Walking

Merced College, Merced, CA

Associates degree in Business Administration and Communications

3.6 GPA

Merced High School, Merced, CA

3.7 GPA

HONORS AND ACCOMPLISHMENTS

Graduated top 5% of class 2012 from Animal Behavior College

Congressional nomination to U. S. Air Force Academy

Attended U. S. Marine Corps Platoon Leader Corps, Quantico, VA

Professional Bowler for 8 years

Volunteer 200-300 hours a year as a baseball umpire for local Little Leagues.

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