Customer Service Management
Resume:
Vandana Kareer
Email: *********@********.***
Address: *** ****** ****
City: Hillsborough
State: NJ
Zip: 08844
Country: USA
Phone: 908-***-****
Skill Level: Management
Salary Range: $85,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
VANDANA KAREER
Hillsborough New Jersey
*********@********.***
PROFESSIONAL SUMMARY
* Motivated, personable business professional with diversified skill set and international experience. Talent for quickly mastering technology - recently completed Salesforce implementation and customization. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Specialized in installation, customization and training of turn-key software products. Demonstrated ability of multi-tasking while keeping projects on schedule and budget.
* Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
TECHNICAL SKILLS
* Project Management
* Report Preparation
* Interpersonal Skills
* General Office Skills * Computer Savvy
* Customer Service
* Scheduling
* Business Savvy * Software Implementation and Training
* Software Customization
* Front-Office Operations
* Professional Presentations
PROFESSIONAL EXPERIENCE
GEOGENIX LLC, NJ January 2010-Present
Salesforce Administrator
Manage Organizations database of records for all organization users
Regularly perform database de-duping and cleanup procedures
Create and maintain standard reports and dashboards - Maintain user roles, security, profiles, workflow rules, custom objects, custom fields and other system configuration options
Manage ongoing support requests and administrative needs of users
Develop reports, dashboards, and processes to continuously monitor data quality and integrity
Training and Documentation
Develop training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions
Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve
Assist users with report design and management
Define, communicate, and manage a change management (release) process to develop and implement new applications and updates to existing applications
Process Discovery and Management
Work with various functions and end users to identify, document, and communicate standard business processes as they related to the database
Work with management to identify new and creative opportunities to leverage the database to support additional business processes or functions
Manage outsourced Salesforce.com implementation partners as required
Manage ongoing relationship with Salesforce.com and the Salesforce.com Foundation
Other responsibilities as defined
Residential Operations Manager
Supervise all O&M services provided to customers
Deliver projects on time and on budget by managing every phase of the installations from permitting through commissioning
Provide on-site construction management support during key installation phases as required
Maintain a constant line of communication with the customer during project execution to manage all customer expectations and ensure 100% satisfaction
Communicate project schedule and cost status to management via in person meetings as well as written reports, escalating key issues as required
Maintain a continuous improvement mindset: conduct post project assessments and propose product and process improvements to reduce cost and installation time and improve quality
RARITAN VALLEY COMMUNITY COLLEGE, ONE STOP CENTER WORKFORCE LEARNING LINK, NJ 2008-2009 Instructor/Curriculum Coordinator
Classroom Instruction of
o Computer Skills
o ESL
o Interviewing Techniques
o Internet Job Searching Tools
o Student Project Assistance
Course Curriculum Development
-YOGA 4 U- YOGA STUDIO AND SERVICES, SINGAPORE 2003- 2007
Sole Proprietor
Acquired Certification and operated self-owned Yoga Studio
Consultant Yoga Instructor to the Singapore American School
Consultant Yoga Instructor to various organizations and private groups in Singapore
-KIDZONE- DAYCARE CENTER 2001-2003
Sole Proprietor
Senior Implementation Consultant/ Lecturer for various Business and Educational Organizations in Singapore 1995-2001
Classroom Instruction
Student Project Assistance
Trained Clients throughout South East Asia
Handled scheduling and coordination of International Management Training Events
In-house trainer for Microsoft Office Applications
Analyzed and wrote support documentation
Seminars
Project Management
Support Documentation Development
Trained the Trainers
Needs Analysis
Overseas Educational Liaison
MOTOROLA ELECTRONICS PTE. LTD., SINGAPORE 1994-1995
Senior Implementation Consultant/Trainer
Paging System Project Management For South-East Asia Clients
Conducted training for onsite Training Departments and End-Users
Upgraded software/hardware International accounts
Analyzed and wrote support documentation
Analyzed and wrote support documentation
VERBEX VOICE SYSTEM, INC., NJ 1991-1994
Senior Implementation(Training) Specialist
Voice Recognition Application Project Management
Conducted training for onsite Training Departments and End-Users
Trade show support and demonstrations
Pre-sales and Post-sales technical support
Upgraded software/hardware for domestic and International accounts
Analyzed and wrote support documentation
In-house trainer for Microsoft Applications, Lotus 123 and Excel
THE PRUDENTIAL, NJ 1989-1991
Human Resources Senior Training Specialist
Equal Opportunity Programs Reviewer
YTD statistical analysis of Affirmative Action/EEO data
Supervised staff of 10
Analyzed and wrote support documentation
Project development and employee training of
o DataEase (Database Software),
Lotus 1-2-3
MultiMate
o Harvard Graphics
o PROFS (In-house Report Generator)
o CHRISP (In-house Employee Database)
o Equal Employment Opportunity (EEO)
o Customer Service
o Time Management
o Stress Management
CARE COMPUTER SYSTEM INC., NJ 1988-1989
Customer Service Manager/Senior Implementation Specialist
Managed and Trained CARE Training Department
On-site Client training on an extensive range of Accounting Software
Hardware/Software installation and support of DOS, XENIX, and Novell Netware
Monitored software upgrades
Pre-Sales and Post-Sales technical support
Trade show support and demonstrations
Analyzed and wrote support documentation
PETE DAWKINS FOR US SENATE, NJ 1987-1988
Computer Supervisor
Self-taught Hannibal II (financial software) Expert
Controlled output of Senatorial financial reports
Trained Senatorial staff on use of Compac computer system
Analyzed and wrote support documentation
AT&T, NJ 1987-1987
Information Management Systems Programmer
C Programming in UNIX environment
Software testing
Analyzed and wrote support documentation
EDUCATION
Rutgers University, New Brunswick, New Jersey, USA
Bachelor of Arts Degree in Computer Science/Communications
June 2008 - August 2008
CDM Institute Woodbridge New Jersey
Certificate: Allied Health Medical Billing Specialist with Administrative Courses in:
Medisoft/Medical Manager
ICD-9 and CPT-4 Coding
Claims Management/TRICARE and CHAMPVA/Medicare and Medicaid
Anatomy and Physiology/Medical Terminology/Methods of Charting
EOB/OSHA/HIPPA/Worker`s Compensation
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