Project Manager Management

Nacio Chavez

Email: *********@********.***

Address: **** **** **.

City: Honolulu

State: HI

Zip: 96826

Country: USA

Phone: 602-***-****

Skill Level: Experienced

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

NACIO P. CHAVEZ, PMP(r), ITIL, MCSD, MCAD.NET

Honolulu, HI 602-***-**** *********@********.***

PROFESSIONAL PROFILE

Highly motivated, creative and versatile professional with diverse experience as an independent consultant, project manager, applications architect, business analyst and applications developer within Information Systems and Technology HW/SW. PMI Certified Project Management Professional (PMP), EXIN ITIL v3 Foundations certified (ITIL), Microsoft Certified Application Developer in .NET (MCAD.NET) and Microsoft Certified Solution Developer (MCSD) professional. Business acumen with the ability to interface with project teams, stakeholders, senior management and effectively influencing and leading personnel.

COMPETENCIES

Program management office, project planning, project schedule development, resource forecasting, matrix management, project analysis, workflow documentation, change management, business analysis, quality assurance and control, budget management, risk management, application test coordination, application packaging and migration, Internet/Intranet application development, large scale distributed application design, global deployment, vendor management.

KEY SKILLS Areas of Business: Health Care, Insurance, Communications, Defense, Financial, Automobile, Travel, Education, Gas/Oil Project Domains: Information Technology, Business Process Re-engineering, Application Packaging and Migration, Systems Integration, e-commerce, Web, Systems Infrastructure Applications: MS Office, MS Visio, MS Project, MS Project Server, MS SharePoint, Visual Studio .NET 2003 2005, SQL Server, DB2, UML, Cognos, Lotus Notes, Photoshop, Digital Audio Workstations

PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield of Hawaii (HMSA)

12/11 present: Hawaii Medical Service Association (HMSA) Honolulu, HI

Project Manager (Benefit Information Management System) Responsible for management of all HMSA Information Systems (IS) tracks and resources for the Benefit Information Management System (BIMS) a PEGA solution project. A large and high priority, visible multi-year project within HMSA. The application is a Pegasystems based solution using Product Composer Systems, a Windows Browser application with Web Services infrastructure. Manage the IS team consisting of internal and Pegasystems contractor resources. Accountable for the development and deliverable of the BIMS application. Responsible for Development, Test and Production Infrastructure. Including testing and deployments of the application to test and production systems. Execute and follow project life cycle project management based on Pegasystems SmartBPM best practices and processes. Responsible for IS scope, budget and timeline tracking.

Project Manager (Commission Payment System) Responsible for project management of a cloud hosted solution through a third party vendor and internal data extracts development for the Commission Payment System (CPS). Manage the IS technical and business resources and liaison to the vendor. Accountable for the on time delivery of CPS phase 1 to meet audit finding compliance. Responsible of coordination of application testing and defect support and resolution with business and vendor dynamic schedules. Execute and follow established project life cycle project management and governance best practices and processes. Responsible for IS scope, budget and timeline tracking.

Hawaii Medical Service Association

09/10 11/11: Hawaii Medical Service Association (HMSA) Honolulu, HI

Project Manager Manage Information Systems (IS) for the Customer Relationship Management Systems (CRM) PEGA solution project. A high priority and visible large multi-year project within HMSA for Customer Relations and Account Management Sales organizations. The application is a Pegasystems based Windows Browser application with Web Services infrastructure to solve customer management with Accounts Management and Sales, and Customer Relations. Manage IS team consisting of internal and contractor resources. Accountable for the development and deliverable of Web Services and CRM data store. Including testing and deployments to test and production systems. Manage sub project for CRM to build foundational infrastructure support, including complex upgrade for MAPD. Manage sub project for CRM which includes several vendors for the design and development of the Customer Telephony Infrastructure to support customer calls for CRM. Execute and follow project life cycle project management best practices and processes based on the agile processes. Responsible for IS scope, budget and timeline tracking. Liaison with contract teams, business teams and program management.

Neuron Artus LLC

11/09 08/11: Hawaii Medical Service Association (HMSA) Honolulu, HI

Project Manager Manage multiple projects for the IS department within HMSA portals team. Majority of the projects are high visibility solutions based on health care and provider services consisting of HIPAA 27x transactions. These projects are web applications and external web services with end-to-end. Execute and follow project management best practices and processes. Responsible for key project milestones and deliverables. Manage resources based on a composite structure, which requires negotiations to acquire resources based on project needs and priorities. Liaison to external HMSA business partners including Blue Cross Blue Shield and the consumer of HIPAA compliant data for health providers (Hospitals, Doctors, Private Health, etc.) to ensure external services developed meet their needs based on business requirements.

08/00 04/09: IBM Global Services (History and Experience)

02/09 04/09: Toyota - Torrance, CA

Project Manager / Application Architect Designed and documented new Globalization/Localization functionality for the existing .NET Framework Intranet application to support full localization capabilities globally for the various geographical customer base dealerships. Conducted end-to-end reverse engineering of an existing Intranet application based on the .NET Framework using UML methodology implementing Use Case, Sequence, and Object Model Diagrams. Conducted document reviews with the customer to accurately meet requirements; the newly developed design documents provide the customer development team with a detailed engineering view of the current system for new and efficient future development efforts.

11/08 01//09: Kawasaki - Irvine, CA

Project Manager / Engagement Liaison Evaluated, identified and successfully solved political and technical challenges within the customer and contract project team personal. Resulted in improved customer and contract team communication and teamwork. Conducted gap analysis, developed the project plan, new baseline project schedule and a risk management log, facilitated project and resource coordination, and implemented communication and change management processes. Resulting in successfully completing the project on time and overall customer satisfaction.

07/06 10/08: IBM Financial Compass - remote

Applications and User Support Project Manager Managed the technical support group for the new IBM Financial application management system. Consulted and provided the Project Management Administrator (PMA) community of 130+ the efficient use of the IBM Financial management application tool to reduce ramp up time in the use of the tool. Conducted weekly forums and presentations to promote efficient reporting processes and exchange problem solving solutions of the IBM Financial application and to provide a detailed understanding of the key elements of the IBM Financial system and processes to ensure accurate project financial management and reporting by using tools such as Cognos reporting services to show Profit and Loss of key financial portfolios maintained by the IBM Financial system. Instrumental in application and user (PMAs) functional and non-functional requirements gathering, development of use cases and test cases. Developed and architected the infrastructure requirements for server hosting and connectivity to meet the demands of the PMA community daily use and data integrity.

02/06 06/06: Shell - Houston, TX

Project Management Office / Project Manager Managed and implemented project management best practices and project methodologies within multiple projects budgeted at $2M total. Conducted project budget analysis, budget management, program planning, project management training and directed project management teams with coordination to meet tight project deliverables and timelines. Facilitated project management and status gathering meetings. Instrumental in project teams successful compliance with Security and Sarbanes Oxley (SOX) compliancy by implementing stage gate processes for each project phase as a deliverable.

07/05 01/06: American Express - Phoenix, AZ

Project Manager Managed a globalized server application packaging and migration process for all lines of business within the company. Project was under a Document of Understanding, with a portfolio of 120+ server applications. Instrumental in defining the scope of services required to accommodate the applications portfolio, architected the process flows to meet SLAs. Coordinated and implemented an efficient migration process with each development business partner to successfully consolidate all business applications to new server hardware systems and to successfully meet reorganization requirements and deadlines ultimately saving the company redundant cost from duplicate applications as well as new application purchases.

06/04 06/05: American Express - Phoenix, AZ

Project Manager Managed a globalized certification process of critical business applications to ensure newly implemented workstations and operating system compatibility. Project was under a Document of Understanding, with a portfolio of 350+ applications. Instrumental in defining the scope of services required to accommodate the applications portfolio, architected the process flows to meet SLAs. Organized change management processes and engagement of multiple business groups globally to meet newly implemented workstation environment standardization. Supervised and coordinated the business tier Director level staff to ensure successful application certifications were conducted across lines of business. Resulted reduced application failure while reducing application remediation and additional application cost.

04/04 06/04: Philip Morris USA - Richmond, VA / New York, NY

Project Manager Managed a critical data recovery engagement employing data forensics and gap analysis of existing technical, business and project management processes. Conducted in-depth interview and audit analysis with customer project teams and executives across business groups and business partners to devise, document and implement business, project processes and risk tracking and management to align with Sarbanes Oxley compliancy and data security best practices. Project resulted in recovering 80% of business critical data and streamlined the partner application development and business processes. Overall resulted in satisfying the business in meeting federal audit requirements.

04/03 03/04: State Farm Insurance - Bloomington, IL / St Louis, MO

Project Coordinator Managed multiple projects consisting of Home, Boat and Auto lines of business and implementation of a testing process to establish a foundation for high profile projects dependent on common environments for an enterprise program. Developed project plans, conducted resource allocations, triage defect management, coordinated stress and integration testing, developed business justification documentation, and managed project risks. Initiated cross project iterations for the program. Successfully managed 15+ resources located in various locations, which included off-shore resources, to develop test requirements and specifications, test scripts and to implement testing environments.

05/02 03/03: State Farm Insurance - Bloomington, IL

Process Manager / Project Technical Lead Developed and managed an Iterative and Incremental process based on the SCRUM and Agile processes for project schedules and plans to achieve efficient high quality deliverables by reducing application defect counts. Conducted WBS development workshops to document detailed requirements, application specification and application design for the Auto Line of Business system application. Directed a team of eight developers to successfully deliver and implement the Auto Line of Business applications within budget and on time.

09/00 05/01: Merial Limited Iselin, NJ / Atlanta, GA

Project Manager Managed the development of a web-based pet pharmaceutical products intranet e-commerce application budgeted at $4M+. Managed project Statement of Work and project change requests. Conducted budget management, developed the project plan, formulated, implemented and managed a deployment strategy to deploy the application to the United Kingdom business partner. Supervised and directed a team of ten technical professionals and subcontractors to successfully complete the application with a successful deployment to the United Kingdom. Resulted in successfully meeting the company strategic objectives with a streamlined global e-commerce application.

04/1998 07/2000 Neuron Artus Consulting

Senior Consultant IT Director / Project Manager / Application Developer IT Director - Open Box Outlet: Business plans for B2B Internet Marketplace development. Project Manager / Developer - Skymall.com: E-commerce internet application development.

03/1994 03/1998 Interim Technology

Consultant Project Manager / Application Architect / Application Developer Lead Application Developer Arizona Department of Education: Enterprise business process transformation. Project Manager / Architect / Developer SEA Systems: Insurance Underwriter AI application development.

06/1990 02/1994 American Express Travel Related Services

Senior Programmer Analyst Travel reservation system development.

KEY COURSES AND TRAINING PMI Certified Project Management Professional (PMP) EXIN Certified ITIL v3 Foundations (ITIL) Microsoft Certified Application Developer for .NET (MCAD.NET) Microsoft Certified Solution Developer (MCSD) IBM Service-Oriented Modeling and Architecture (SOMA) Workshop IBM Business Use Cases Workshop

EDUCATION Electronics Technology DeVry Institute of Technology, Phoenix, AZ Computer Science - Arizona State University, Tempe, AZ Business Management - University of Phoenix, Phoenix, AZ

OTHER LANGUAGES Spanish, Conversational

MEMBERSHIP IN PROFESSIONAL ORGANIZATIONS Project Management Institute Phoenix Chapter, Director of Workshop Management Project Management Institute Honolulu Chapter

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