Customer Service Management
Resume:
Warren W. Goldman
Email: *********@********.***
Address: **** ******* ****** *****
City: Canal Winchester
State: OH
Zip: 43110
Country: USA
Phone: 910-***-****
Skill Level: Experienced
Salary Range: 57500
Primary Skills/Experience:
Contingency Planning
Critical Phase Continuity
Data Analysis
Data Entry
Emergency Planning
Expert Negotiator
Group Dynamics
Logistical Planning
Loss Prevention
Marketing
Managerial Accounting Operational Planning
Order Fulfillment
Organizational Security
Organizational Structure
Physical Security
Project Management
Qualitative Analysis
Quantitative Analysis
Report Generating
Resource Analysis
Security Management
Service Requests
Staffing
Strategic Analysis
Total Quality Management
Verbal Communication
Vulnerability Assessment
Workplace Safety
Written Communication
Educational Background:
DeVry University In Progress
Bachelor of Science in Computer Information Systems
Concentration: Web Development & Administration
DeVry University 3.97 GPA Conferred 12/2012
Bachelor of Business Administration
Concentration: Security Management
Job History / Details:
Warren W. Goldman
6317 Vincent George Drive Canal Winchester, OH 43110
**********@*****.***
PROFESSIONAL SCOPE
Versatile, multi-functional professional with customer service, management, IT and operational business experience. Committed to quality and service excellence with a defined aptitude for technology tasks, to include client / vendor relationships, policies, procedures, business practices, and SLAs. Strategic problem-solver with the ability to work across all levels of an organization and discover innovative ways to cut organizational costs and produce new sources of revenue. An organized self-motivator with an ability to adapt to new situations that has earned recognition through a proven record of achievement and augmented obligations.
EDUCATION
DeVry University
In Progress
Bachelor of Science in Computer Information Systems
Concentration: Web Development & Administration
DeVry University
3.97 GPA Conferred 12/2012
Bachelor of Business Administration
Concentration: Security Management
PRIMARY TECHNICAL & BUSINESS COMPETENCIES
Client Facing Communiqu Customer Service
Database Management Information Security Microsoft Office Suite
Project Management Requirement Analysis Software Installation Technology Integration Team Building Visual Presentations
PROFESSIONAL CONTEXT
CAREER HIGHLIGHTS
Active member of the International Association for Counterterrorism & Security Professionals, the Association of Information Technology Professionals, and the Information Systems Security Association
President and active member of the first Future Business Leaders of America Phi Beta Lambda chapter established in 2011 at DeVry University in Columbus, Ohio
Graduated from DeVry University Summa Cum Laude with a 3.97 GPA and perfect attendance
Recognized twice for exemplary performance, efficiency and fidelity during active duty military service in the United States Marine Corps
Awarded the Navy & Marine Corps Achievement Medal for saving parent command unit over $80,000 by independently working with the Department of Defense upgrading all electronic locks used to secure classified medium
Acknowledged with distinction during a Commanding General s Review & Inspection for exemplary performance resulting in an overall unit readiness exceeding standard strength capability levels
Decorated twice for serving faithfully & honorably during designated periods of declared national emergency
PROFESSIONAL EXPERIENCE
Database Administration
Maintained a Global Command Control System account utilizing Unix platform & multiple government databases, providing updated status reports as needed
Managed Force Deployment Planning & Execution account utilizing Logistics Automated Information Systems data to track 8,000 personnel, supplies, and equipment during deployment campaigns for the Marine Air Ground Task Force and the National Support Element during independent, joint, and combined operations worldwide
Planned and coordinated movement of major end items and associated materials globally using full Force Deployment Planning and Execution procedures and standard Marine Corps transportation procedures as appropriate
Used Government furnished computing equipment in conjunction with Marine Corps, DoD, and commercial systems to retrieve and monitor information to support shipment planning, movement, and visibility of global supplies
Prepared / corrected documentation to support hazardous materials transportation by truck, rail, airlift and sealift
Management and Security
Over six years successfully managing classified material and functioning in the intelligence & defense communities
Specialized in advanced electronic countermeasure security devices for Marine Corps aircraft defense systems
Performed as a Financial Consultant analyzing financial statements, evaluating investment risks, utilizing asset management & protection techniques, and providing advice to clients about buying and selling securities
Functioned as a Data Analyst on the Navy-Marine Corps Intranet project implementing end-user print capabilities on new infrastructure by coordinating different departments to ensure operational proficiency
Operations Management
Operated a Classified Material Control Center sans executive guidance by filling an executive-level management vacancy and directly overseeing all processes regarding electronic & physical forms of classified material for a parent command structure while supervising six subsidiary departments, conducting periodic and random inspections, and disseminating regulatory directives
Directly managed day-to-day operational aspects of a $1.5MM military lodging project involving over 200+ personnel by controlling allocated fiscal resources, delegating tasks, improving efficiency, and meeting all established deadlines
Managed several logistics accounts enforcing physical security of cargo, tracking all raw materials and finished products, managing operating costs, and ensuring all products were delivered as scheduled per client stipulations
Founded, developed and directed several profitable small start-up businesses
Certifications & Clearances:
Held Department of Defense Interim Top Secret / NATO Secret / Secret / SSBI and other specialized U.S. government clearances, to include Sensitive Compartmented Information (SCI) access
Certified Customer Service Representative
Currently achieving Six Sigma Black Belt Certification, ascertaining metrics analysis, business intelligence towards financial markers, and utilizing lean strategies towards production & management by objectives
TECHNICAL SKILLS
Microsoft Office Suite to include Access, Excel, Project, PowerPoint, Word, & Visio
Desktop/Laptop Troubleshooting
Flowchart & Report Generation
Hardware Diagnostics
SEO Analysis & Marketing
Synchronization Tools
Web Development
Windows Operating Systems
WORK HISTORY
Commercial Transportation Coordinator & Operator
Commercial Logistics 01/2005 to 10/2010
Data Analyst
PSI / EDS 02/2004 to 12/2004
Financial Consultant
Primerica Financial 02/2003 to 02/2004
Operations/Deployment Administrator
U.S. Marine Corps 03/1998 to 12/2002
Classified Material Custodian (Manager)
U.S. Marine Corps 01/1995 to 02/1998
Eligible for 10-Point 30 Percent Compensable Veteran s Preference (CPS)
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