Manager Customer Service

Joseph Carlineo

Email: *********@********.***

Address: **** **** ***** ***

City: Nottingham

State: MD

Zip: 21236

Country: USA

Phone: 410-***-****

Skill Level: Experienced

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Joseph M. Carlineo

9320 Pent Angel Way

Perry Hall, Maryland 21236

Home Phone 410-***-****

OBJECTIVE To obtain a management position that can utilize my 16 years of management experience with Wells Fargo.

EDUCATION Bachelor of Science Mathematics - concentration in Secondary Education

Towson State University - Towson, Maryland

CERTIFICATES/ Vice President - Legal Authority for Norwest court cases.

TRAININGPublic Notary, since 1991

Several management seminars

WORK HISTORY Baltimore County Public Schools 2009 Present

Math Teacher Planned, implemented and evaluated engaging math lessons for special needs high school students

Eastern Savings Bank 2007- 2009

Loan Officer Develop relationships with New York brokers First level underwriter

Wells Fargo-(formerly Norwest Financial) 1988-2007

Sales Manager/Branch Manager (04 07) Hired and trained a sales force for 3 home mortgage offices Supervised as many as 13 loan officers Originated mortgage loans Developed Realtor relationships

Branch Manager/General Manager (91 04) Managed the largest branch in the state of Maryland Supervised as many as 40 employees Managed 6-50 million dollars in accounts receivable Managed from 1,200 - 50,000 individual accounts Authority to sign-off on all branch loan approvals up to $45,000 Forecast goals for branch based on growth, profit and bad debt Develop retail merchants to increase sales Oversee Collection, Customer Service, and Credit Departments Trained branch managers Interview and hire new employees

Credit Manager (88 91) Analyze and process credit applications Market Norwest Financial packages such as home equity lines, auto development plans, credit card balance transfers, etc. Handle collections

AWARDS AND Runner-up Star Performer of the Year - out of 60 branches

HONORS Branch of the Month Award

Branch of the Year Award

Y2K Representative - 1 of 10 selected to assist with corporate testing

INTERESTS Golf, Softball, Basketball, and Football

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